Ten years ago, I hired Wendy from Dream House to re-decorate my townhouse in Rockville. I paid…read moreover $160,000 to Dream House for design advice, furniture, and accessories. At that time, I was very pleased with their work - so much so, I referred 3 family members and another friend - all of which also paid thousands of dollars to Dream House for various purchases. Two years ago, I reached out to Wendy again - this time for help when I purchased a second home in Florida. I spent $6,500K with Dream House on curtain rods, finials, rings, etc. and it ended up being an absolute fiasco. When the installer (whom I hired privately in Florida) arrived, he said the drapes could not be hung with these curtain rods because the drapes were too heavy. When I reached out to Wendy and Cassie, I learned they were both on vacation together in Spain. Wendy's response from Spain: "...how were we to know they were super heavy? We ordered rods for regular draperies." This response is from a woman who has 44 years of design experience? -- i.e. Wouldn't you inquire about the drapery fabric before ordering the rods and/or let a client know the limitations of the rods when selecting drape fabric? The drape installer left after I received this text from Wendy in Spain, "...I understand how you feel, but I worked very, very hard on this for you...spent hours on this. I've used all these rods before..I have never had an issue. At this point I'm on vacation and would rather not have to take care of this right now." Though Wendy admitted later that she should have never taken on my design project (true!), they only refunded me $1,100 for curtain rod hardware that I returned to them - indicating to me that the curtain rod company would not allow anything else to be returned since is it was custom ordered, and I also had to pay a 20% restocking fee. Disgusted, I asked Cassie to mail the $1,100 check to my Maryland address; instead she mailed it to my Florida home. When I requested that Cassie re-send the check to me at my Maryland home as requested, she told me she could only do this if I paid a $40 check stop payment fee. The moral of my story: Buyer beware! If you run into any issues, be assured from my experience that neither Wendy nor Cassie will take ANY ownership of the problem. Beyond a frustrating and disappointing experience from a once very loyal customer. My only solace is that I have repeated my horrible experience to many friends and family who will also never shop at Dream House again.

Dream House is one of a hundred quaint stores in Downtown Frederick. So what makes Dream House…read moredifferent. Well, I'll tell you, the store looks brand new. Mostly it is filled with oversized furniture which is a modern but comfortable take on higher end pieces. Me and my friend went to the back and sat on these amazing chairs that were electronically reclining. Cause I don't want to have to push with my back on the hair to make it recline. What am? An animal?! The woman who was very pleasant told us that the chairs could come in one of like 50 different fabrics and leathers. I sat on another couch before I left which was very comfortable. If I had a larger house, I would definitely stop by this store. I do like a lot of the patterns on the furniture. The customer service was great! I like the customizability! I do remember the prices were a little on the higher side, but probably level with other stores like it in the area. Also... I'm gonna be honest, I don't have the best gauge on furniture prices. I don't go furniture shopping that often, and when I do it's for vintage furniture. I wouldn't hesitate to stop back into the store to see the new things they have in stock.

Love love love this place! It is very beautiful from the moment you drive in. Be on the lookout for…read morethe red fence- it's the entrance from Lily Pons Rd! I decided to go inside the building first and see what exactly this place is. The person I spoke with was so helpful and informative! They gave me a map of the grounds and kind of warned me that the flowers and foliage and stuff wouldn't be as full because of the wind and with the season ending. I think that it is still so so beautiful! There's still some leaves on the trees with yellow and a lot of pops of red. I really enjoyed the art installments!

I've been a LillyPons customer for over 15 years and have always been very happy with their…read moreproducts, selection, Customer Service, and advice -- until this time. I needed to replace an old net on one of my ponds so I checked the LilyPons website (where I had purchased the previous net) to be sure what I wanted was available. The website indicated that the net and the size I needed were available. Just to be prudent I tried calling LilyPons four times Thursday morning (June 9) to verify that the net I wanted was in stock. Nobody ever answered the phone. Since the website said the net I wanted was available I decided to make the 30 mile drive (one way) and pick one up. When I arrived I was greeted by a helpful young woman who asked if she could help me. When I told her what I wanted she immediately replied that not only did they not have that size net in stock but that the manufacturer had stopped making it and they would probably not be able to get any more. I left disappointed... When I arrived back home I rechecked the website which still showed the net I wanted was available so on a whim I placed an order fully expecting the order to be canceled. Imagine my surprise when I received both an email and a phone call Friday morning (June 10) stating my order was ready for pick up. I drove back Saturday (June11) and got the net. It was exactly what I had been told was not available, turns out they had plenty in the on-site warehouse. I wish the young woman I had spoken to had called the warehouse or at least notified them when the retail store was out. After spending more than double on gasoline to make two round-trips than their shipping would have cost I think this may be my last trip to LilyPons. I should also point out that when making the size selection online the website indicates a price but when you put the item in your cart the price is $10 higher.

This is a very nice Restore county shop. Things are relatively clean and items are very well…read moreorganized. The store looks spacious, and staff are very friendly. Compare to the Habitat for Humanity in Montgomery Country, this store has a much better atmosphere. It is located in a strip mall with good number of parking spaces out front. We had a good time to walk around in the store and knowing any purchase made here will be contribute to the community building.

I love the people at the restore here in Frederick. Cashiers are always very friendly and…read moreknowledgeable. I go in often to find items that can be used for my craft business. There's always a wide variety of items from tools, furniture cabinet, flooring, and many other things I available for purchase a lot of times especially on days where they're running a really good sale. The fact that they run sales on items that are already discounted makes me come back and the quality of the good so you are inspected before being put on the floor so you don't have to wonder if it works or not. But if you're buying something electrical, you can always check to make sure before you buy which I appreciate.

Joni Saunders assisted me in picking out furniture for my family room. She took the time to…read moreunderstand my needs and was very helpful in fulfilling them. She was knowledgeable about the furniture and had a keen decorating eye. I'm very happy with my furniture and Joni was a pleasure to work with.

We have valued the quality of Fitzgerald Home Furnishings since we bought our home in Frederick…read moreseveral years ago. We initially furnished it significantly through Fitzgerald. After now renovating the lower level - adding to the home by another visit. Prices - no negotiation and good prices for exceptional furnishings. Both times have been well served by highly competent consultant Joni Saunders. She listens, informs of possible options, then knowing the product how to configuration the sofa, fabric, pillow accessories...to coordinating fabric protections, financing, if needed and, of course, delivery. We couldn't speak more highly of Fitzgerald and a sales professional like Joni. If purchasing home decor/furnishings - go to Fitzgerald and ask for Joni!

I turned my standard Georgetown one-bedroom into a very cool loft-like space with a queen-size…read moreMurphy bed that vanishes into the wall. It's my second Murphy bed from the terrific Rob Myers, owner of the More Space Place in Chantilly, Va. (The first one lasted 21 years of daily use). Even with an injured rotator cuff, I have no problem pulling down and putting up the new bed. The mattress is really comfy (choices are firm or plush). Their installers are top-notch, and creatively solve problems of tricky interiors. They also do all sorts of other custom cabinetry and built-ins, but all I needed was a place to sleep. I've known Rob since 2004 and he is terrific. I've recommended him to a half-dozen friends who are equally pleased with the results. I can't say enough good things about him and his crew.

My wife and I thought that maybe a Murphy Bed might be a good way to add a comfortable place to…read moresleep in our basement. Dennis at the More Space Place in Chantilly was very helpful in helping us decide on which model of Murphy Bed was right for us. Yesterday 2 trained installers arrived in the morning and, a few hours later; we had our space-saving perfect place to sleep when needed. I highly recommend the More Space Place. John K Nusbaum Reston Va.

My friend invited me for dinner; he wanted to show me the furniture he bought at BoConcept in…read moreGeorgetown, Washington D.C. It looked very modern and was told by my friend it was from Denmark. He said it was very expensive. I looked very closely at the materials and mentioned that it was not real wood, either MDF or Particle Board with veneer as well as made in China. My friend said that is impossible as he was assured it was real solid wood made in Denmark. I said to him, I will cut part of his furniture and if it is not MDF or Particle Board I would buy and replace it. Lo and behold it was Particle Board. I have yet to find out what my friend did after I left his dinner invitation.

Terrible customer service. ordered a couch and it arrived months later than promised. When it…read morearrived the entire underside of the couch was torn. We sent them photos. We were told someone would come out to repair it. The can of fabric spray came dented and with caps broken off so was unable to use. When contacted they were very apologetic and offered to send us two new cans and offered for us to select two accessories as a service recovery. We selected two items for service recovery. We followed up once and were told we would be contacted when the items came in. To date, months later we have heard nothing. We have a couch with torn underside, no fabric spray and no items that were offered as service recovery. we ordered through Georgetown store.

I highly recommend this business. Fabio was more than kind in explaining the repair process. The…read morerepair of a Danish chair was done professionally and a high degree of quality! I thank Fabio very much for his great work.

Fabio does fanatastic work. Restored my 35 year old table. Looks better than when I purchased it…read more This is not a quick spray. Hand craftmanship. So happy with the finish.

I purchased a home that came with a lot of furniture & small household items that I didn't want to…read morekeep. Within a couple of days, Eric came by, we easily agreed on a fair price & he removed everything! He is very professional & efficient. I would highly recommend him!

From the owner: Here at E's we BUY and SELL quality used furniture , appliances , and household goods...we also do…read moreEstate or Whole House CLEANOUTS and Storage Unit cleanouts as well...We can buy all your items or just some outright or we also offer auction services and can sell on consignment as well.

Highly recommend Tiger Zhang if you need to remolding your kitchen. He is very responsible and…read morehelpful. His design meets my requirements perfectly. I have white shaker in my kitchen and I love it. Both the cabinets and countertops are all in good quality.

Highly recommend Washington Cabinetry for your kitchen refresh. Tiger Zhang has been very attentive…read moreand responsive to my various inquiries during the design and delivery process, and I could not be happier with the beautiful result. Thank you Tiger!!