The gentleman(Chris Jones)they sent out last night (around midnight) was seriously a life saver and…read moreyou could tell he actually cared that my family an I where out on the side of the road, he was fast and so friendly. He responded faster then I could get a representative on the phone from my roadside assistance company. I will definitely use and recommend them to anybody.

13 April 2019 around 8 pm. I was helped moving a truck of mine to my residence. The company is top…read morenotch very professional. I drove a wrecker and flatbed for 12 years and was so impressed with Shawn Tilley with the attention to detail, notified of everything while he was on his way and the amount of knowledge he has obviously moving my truck. Now my truck is 85 Chevy beater and he treated it like it was his own. Triple AAA better keep these guys because the last couple of experiences I have had I wouldn't want anyone else to touch my vehicles. Best I have dealt with bar none.

Jeremy got me a new battery when my old was so dead that the car wouldn't even run with just a…read morejump. I've used him before. He's just a very nice guy, a very helpful guy.

I was visiting Huntsville AL, and I ran over something in the road that punctured 2 of my tires…read more After calling around for towing services near me, I chose Bards Roadside because I could tell that Jeremy genuinely cared about my situation and went above and beyond by storing my vehicle overnight and helping get reimbursed through my insurance company without filing a claim! His knowledge about the towing business is insane. If you are looking for someone that actually cares, call Bards Roadside!

Excellent came quickly and got my vehicle to dealer for repairs . Wonderful person who arrivedread more

I appreciate that roadside assistance is difficult and that drivers want to be safe. However, on…read moreI-565 near Huntsville, I observed one United Towing truck loaded with a disabled vehicle well off the shoulder with lights on, but a second United Towing truck was parked with the rear end extending into a live traffic lane during peak traffic. Under Alabama traffic laws (AL Code §§ 32-5A-136 & 32-5A-137), vehicles stopped on highways should be positioned off the traveled portion of the roadway so there is an unobstructed width for traffic to pass safely. Because the second truck encroached into the lane, it forced vehicles into other lanes and caused drivers to brake abruptly, creating a dangerous situation for motorists. This wasn't just inconvenient--it was unsafe. I support tow operators and the services they provide, but proper placement and awareness are critical for safety. I hope United Towing reviews this incident with their team and emphasizes positioning vehicles completely off the roadway when possible. Forcing drivers to change lanes abruptly, rather than having the option to slow down, almost caused a five car pile up with me right in the middle of it. Do I support saftey of tow truck drivers? Yes. At the extent of violating the law and placing others in danger? No. The tow truck obstructing the lane was unnecessary in this particular case and was very unsafe. Please explain to your drivers that not all situations require a lane to be obstructed for the safety of your drivers, especially when it places others in harms way. Thank you. Reference: Alabama's "Move Over Act" (Section 32-5A-58.2) requires drivers to vacate the lane closest to vehicles stopped on the shoulder displaying lights (including wreckers/tow trucks) or slow down if changing lanes isn't safe. Under Alabama Code § 32-5A-136 and § 32-5A-137, a vehicle may not be stopped, standing, or parked on the traveled portion of a highway when it's practicable to stop off the roadway, and when stopped there an unobstructed width of the roadway must be left for free passage of other vehicles with clear visibility.

***PLEASE READ YOU'VE BEEN WARNED*** Just need everyone to…read moreknow that this company patrols Walmart parking lots at night towing cars without any notice or having been called to do so. Car was towed at 11:25pm after my husband and I left it just a few hours before because we had borrowed a truck to move a piece of furniture only to come back and it was gone. One Walmart manager said they never call to have people towed and certainly not for that short of time. Another manager said, they have a "deal" with Mayhall and "let" them patrol and tow who they want as long as it's not the Walmart employees. This is some insane sketchy BS money making scheme these guys are getting away with and no one seems to care. When we called the police in the Walmart parking lot thinking our car was stolen they had it in the system that it had in fact been towed and gave us the number and address for the place. That was at 5:00pm and when we called Mayhall at that time they said we couldn't get the car until 8:00am the next morning. When we got there they demanded us give them $305 in cash.....we asked to put eyes on the car to make sure our car was actually there because they right off the bat were treating us with the worst attitude and we were raising an eyebrow to why anyone in 2022 is having a cash only business for hundreds of dollars. They REFUSED to let us see our car without handing them cash to then let us know well not only do you need to find an ATM to get cash and bring it back to us but the car isn't even this lot...it's miles away. They want you to then follow them so they can lead you to where it is all the way off Winchester Road. There was yelling and we had to call the cops on them first thing in the morning even tho that was truly no help either. Cops just told us to pay the money and get on with the day. THE most unprofessional so called business I've ever seen and I cannot fathom how they have stayed in business this long. Heads up, and at least you can say you were warned when it happens to you. Good luck.

I had a great experience. They just picked up my car even earlier than their estimate and the guy…read morewas super friendly and turned down my tip. Said he was grateful to me! Car trouble is super stressful, but this made it a little better. Thanks!

Waited 3 hours for them to come unlock my car. They called and said they were 5-7 minutes away near…read morethe end of that. 5 minutes later they called again and said he was rerouted to a wreck. Absolutely garbage service

Took great care of my car and belongings after a wreck. This may sound crazy considering the line…read moreof business but their offices are Spic & Span. Makes me think and I absolutely saw that they take with everything they handle. Chandler himself is very forthcoming with information and pleasant and definitely takes pride in his company. I hated the circumstances but I'm glad that they took care of me and my car.