I got mixed feelings about this place. They helped me out a lot when it came to replace my engine…read morefor a 2015 VW Passat 1.8L but I had to find the engine and deliver it there. So really, all they did was the labor and it was less than $2K. Very affordable but. I got a fuel pump done recently and it was over $1,200 with them finding the parts and labor. Definitely overpriced. I got upset because the text message that the wife sent wasn't clear enough for me to know the final price was. After arguing with both the husband and the wife, I asked them to remove the parts. It took the husband less than 15 minutes to do it. I was being charged 3.6 hours at $145 an hour for a less than one hour job. YouTube has a step by step 30 minute video only one tool needed. Both of their responses were "we charge you for what we know not what we do". The husband doesn't even know English. I found all the parts for less than $350 on rockauto.com with guarantees and they were charging $440 parts for an Audi parts just because the cars come from the same maker. Only reason this isn't a one star is because the wife wasn't upset with me, even after I was rude. But they didn't even respect my car when they returned it.

Carolina lied to me saying that they would have my clutch installed and ready within 72 hours. She…read moretranslates for her husband (the mechanic) who doesn't speak english. Get an invoice before they do work, don't assume they are honest. They initially quoted me $750 and increased to $2,100 for additional repairs they pressured me to get without an invoice. They said the previous mechanic left bolts loose, etc. I had my previous mechanic come to EJ's to talk about the mistakes they found with his work. That's when my previous mechanic told me that they are liars & scammers. He was shocked that they gutted my car as it's unnecessary to remove the engine to replace the clutch. It's not necessary to remove my wheels to access the clutch. They also double-charged me for labor ($750 + $800) which they haven't broken down in the invoice. They've had my car for 2 weeks, gutted it, and let my car sit on the lot as they worked on other vehicles. I've been without transportation for 2 weeks. I'm paying car insurance for a vehicle that I haven't driven for 2 weeks. Every day they lie saying that my car will be ready by tomorrow. I assumed this place was trustworthy from the 5-star Google reviews. The labor time for my initially requested services to change the clutch is 3-6 hours. They said my engine had a major oil leak. They've added on more unnecessary repairs while keeping my car hostage. Their business isn't secured with a complete fence. I have severe anxiety that my rims or other car parts will be stolen. I have severe anxiety that my vehicle will not be repaired correctly by someone who only speaks spanish and may not even be certified. Every day that goes by that my car is not repaired, I panic. This is a Honda civic, they are easy cars to repair, they have several youtube videos on the clutch replacement steps for my model. I feel stupid for trusting this business. Scammers! Beware, they will ruin your $7,000 vehicle investment. I was just getting ready to sell it too. Having the clutch changed was my final issue before I sell it! Now i'm out $2,000, filing a BBB complaint, and will likely have to pay more money for someone else to fix their mistakes. Expensive lesson that I had to learn, but nobody deserves this.

I called about a car issue I was having. Whomever answered my call sounded very lackadaisical…read more I cannot support BAD customer service.

I have been in the automotive business for about 20 years and I've had to deal with Alvie on…read moretransmissions on multiple occasions. There is not a better transmission guy in Jacksonville. You will get an honest assessment on what your vehicle needs transmission wise. He does not claim to be the cheapest, but his work is of the highest quality. If you want cheap, there are plenty of options out there if you want it done, right Alvie is your guy. He has been local to Jacksonville for a number of years so ask around and you'll find that very few people know more about transmissions than Alvie.

This place is honest, affordable and no-frills. They've had our business for years and its my…read morehusband's first stop for anything he cannot do himself. If they cannot do it in shop, they know who to recommend. I highly recommend them to everyone I know.

I am not sure what happened with the other Comment here on yelp and I hope he reached out to Johnny…read moreto try and resolve the issue but all I can do is tell you what happen to me.... My brake light came on I refilled it and the next morning all of it is on the ground near my rear tire. Drum seals gone(?) so I had it towed to a shop that had some great reviews "Aarons on Spring park" instead of sticking with Parts only because they were closer to where I live now. Aarons calls back yes Drums are gone and the cost to repair $700+ brand new brakes, drums etc. Hold up guys let me call you back and i call johnny and tell him what they said to me. he said Rick you do not need to have all that done and the price seems a little steep. Let me give you a rough estimate. $320+ tow after all was said and done tow and all the total was $385.14. So my recommendation take your car somewhere else have them do an estimate then call Johnny. Odds are you will do better here. DO NOT LOOK for warm and fuzzy and be direct with Johnny he is a mechanic, No I mean a real mechanic someone that would work on a car reach over and eat a Krispy Kreme without washing. I honestly do not think you could do better anywhere in town my brother also goes here and has for years. Not sure how he is Girl wise he is older and I would recommend maybe taking a Dude with you just in case.LOL

I noted an oil leak under my car and went to Maxi...expecting some major repair, but it was a…read morefaulty filter and they changed it, rotated my tires and the bill was....$0. What a delightful surprise when I could have been duped and not be aware. That says a lot about integrity.

I am surprised there aren't more good reviews for Maxi Auto Care on Yelp! I took my car here after…read moreit wouldn't start without givIng them much warning, and they sent me a very interesting and thorough comprehensive report of the status of my vehicles maintenance. After I authorized them to fix my starter for a set price they called back to say it would be less because the inspection didn't take as long as they had anticipated. Will definitely be going back!

Derek and Josh have made my life so much easier! I have finally found two mechanics that are honest…read moreand actually care about the customers - not just making money! I feel so much better knowing I can have routine maintenance on my 4Runner and Ram 1500. Recently, Derek and Josh worked on my boyfriend's RAM - had all the parts in stock and was able to have the vehicle ready for me within a few hours (Radiator, Brakes and Rotors replaced). The very next day took the 4Runner and had oil change, battery replaced, spark plugs changed, brakes and rotors - got the vehicle back within 5 hours. There was no "This is going to take a few days" conversation - it was "if you want to proceed, give me a few hours". Location is convenient, the shop is nice, and the customer service is above average! You will not be disappointed in trusting these men to work on your vehicle!

Took my wife's Toyota Camry in for diagnosis of steering, alignment, and shocks/struts. Geno did…read morean outstanding job -- his diagnosis was that all we needed were new tires and no mechanical work at this time. I know that any other shop would have "gone fishing" with this car to find and sell me all kinds of stuff I didn't really need. Not here - honest as can be and accurate with the diagnostics. Then he referred me to a tire shop that also gave me a good price on new tires, alignment, and balancing. Satisfied customer here, and I'll definitely recommend and come back again. We all need an honest mechanic and diagnostic expert like Geno, and I'm so glad I found him!

I am new to the area and had a problem with my A/C. Lee was…read morefriendly, helpful and fixed the A/C the same day.

I've been coming to Pugh's Service Center for around 5-6 years. I refuse to go anywhere else and…read morewouldn't trust anyone with my cars like I trust Lee and his crew. They've always treated me with amazing care and service. I've never had a bad experience with them, they always go above and beyond. They make me feel like family each time I come in. Everyone wants to find the cheapest place to go but they don't understand with things like mechanics, you pay for their professional experience. I've never had a better experience at any mechanic shop before and will be a life long customer for as long as I live in Jax. I could not recommend this place MORE and suggest you give them a try if you are looking for a shop that will take care of you and your vehicles! Best shop in Jax.

We dropped our vehicle off early Monday morning and we're told we'd get a call when it was ready…read morefast forward almost 5 days no calls no communication aside from husband and I calling to try and find out what was going only to be told the same thing we are still running diagnostics on it that statement was repeated several times until we finally had enough and essentially demanded to know what was going on and when Ryan explained to me they were backed up with other jobs and they don't take appointments for this reason and went on to tell me several other reasons why our car hadn't even been diagnosed yet with an issue. Needless to say tomorrow is Friday and after waiting since Monday we are picking our car up because we can't afford to keep paying Uber to take us to medical appointments. Shame on you guys you should pay our Uber bills as it was never ever communicated to us that there would be a severe delay with our vehicle. Jennifer Rombalsk

John and Mark and the service technicians at this location were great to work with and kept me…read moreposted on the repairs needed on my 2015 Mazda 6. And most of us know that the cost of a new transmission is going to sting a bit. Let's just say, John made it sting less and was able to get my car going again where I feel like I am able to drive the distance with her and not worry. The guys here let me know up front how much it would be and fixed the issues in a timely and professional manner. Great customer service and I would not hesitate to bring my car back here in the future. Thank you, guys!