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    Love F.

    Update 8/27/24: James and Benjamin came out to the house. They did a re-scope. They were very kind and professional. I appreciate that they took accountability even if the dig team is separate from their own. The only advice I would give is to make sure the office team gets a little retraining on communication. It was very hard to get anyone to respond and if they communicated at all during this stressful situation I think it would have gone a lot smoother, regardless of whom the responsible party was. Thank you. Update 8/22/24: Jose and another worker came out and filled in the hole and used the machine to compact it. He didn't know the cleanouts were installed as the last people to bring dirt buried them. So one broke while compacting. He had to find the other one, cut them and re installed them properly closer to level with the grass. I reached out again to Mr. Rooter and asked that they come rescope just to make sure it didn't crack the pipe again. Although I stand behind my original review, I guess that goes more towards the actual workers. I am having issues getting responses from the office staff. I am really concerned that where they did the work a sink hole keeps opening up. They've added more dirt before, and I have a video of the worker saying "oh here's the hole" (underneath my roses where they also dug under). He only added one bucket of dirt though, and only did a foot stomp. I am mostly concerned that maybe they didn't actually fix the leak in the pipe. Perhaps they got the wrong section, perhaps only replacing the clogged section. Is that why it keeps sinking? I don't know, because no one will respond. I am so scared to walk over the hole when I'm mowing, for fear I'm going to fall through. Is it happening because they needed to add a special rocky type soil first to give the softer dirt something to grab onto? I wouldn't know, because no one is responding. Is this nOrMaL?? Again, I wouldn't know. You can see where the sink hole also goes under my roses, and the wood boarder. I would REALLY like someone to respond. I'm sick of living in fear of my own yard.

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    3 years ago

    great servic and honest, they came today and help me with my plumbing thanks guys y'all are awesome thanks John Uribe

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    Ask the Community - Mr Rooter

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    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (130 reviews)

    I needed a toilet line snaked during a basement finish project. I called Roto and they said someone…read morewould be there within an hour but they would not give me a cost estimate (suspicious). The good: someone did show up that day. The bad: it took over 2.5 hours for them to show up, not less than 1 as the call center (and confirmation text) said. The terrible: the technician said it would cost $800 if the toilet was installed, but since I already had the toilet off, it would "only" cost $540. Only?! That's an outrageous price for snaking a single line. I won't be back.

    This was the biggest waste of money and time. The plumber had no clue what he was doing, spent an…read morehour snaking from the toilet and the clean out, but could not find or solve the problem. He didn't think to go in the crawlspace and look at how the pipes T out, or try to see where everything was connected. He said we needed a camera scope but couldn't get it til the next day, and left our bathroom (which we are currently renting out to Airbnb guests) a mess, and just didn't know how to do anything. He then proceeded to charge $170 for doing and solving nothing. He even tried to add more items onto my bill and scam us for more, as well as force us into booking a camera appointment for the next day, when I didn't want to because I didn't trust that they were even competent in plumbing after this ordeal. Then we got Leo's to come and they knew what the problem was right away and fixed it, without what Roto-Rooter said being accurate at all. Leo's also was very taken aback by Roto-Rooter's incompetence and lack of motivation, as well as them charging me so much for doing literally nothing resulting in a solution and leaving the bathroom a disgusting mess. The guy obviously had no clue what he was doing and this company is a definite scam. We tried to get a refund because he couldn't figure out or solve anything, and they responded that they already gave us a discount. Very disappointed in this service and definitely deserve a refund. Nothing was ever actually fixed by them, but instead our bathroom was left in shambles with toilet still flooding, and then added water in our clean out from their technician. And they had the audacity to charge us still. I just saw on another review here that they "don't charge if they can't fix the problem", but that wasn't the case with me. They still charged without fixing anything at all. I feel taken advantage of as a woman dealing with a plumbing issue alone. Honestly disgusted.

    Mr Rooter - plumbing - Updated May 2026

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