They sent a repair person out today and he addressed all the issues and explained what happened to cause the issues during install. He was real professional and did a walk around with me after the work to make sure everything was satisfactory. The roofing crew did not do this and we could have addressed some of this stuff the day of install. read more

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I had a man come out today to check out an issue we were having with water leaking behind our gutters. A painter had said the fascia boards may need to be replaced before he could replace and repaint trim. The man came to my house at noon. Shook my hand and asked to come inside. We're sitting at my kitchen table and he's asking about the gutters. I said should we go outside so I can show you the issue? He said, okay. We walk around the house, he said we need to replace gutters, soffits, drip boards and etc and said he will have to come back and meet with me when my husband is present. I said that I thought he came to give us a quote today. He said, "he would need to come back to discuss the amount with me and my husband." I thought it was odd. I said I am the decision maker here as my husband could care less about this repair and we are just looking for a ballpark number of what the work will cost. He said he was not not talking to me because I was a woman and I wouldn't know as much about it as a man but because of the "me too movement." Respectfully, sir, WTF?? I'd give zero stars based on this meeting but this is just based on a visit that I thought was for a quote. They have not done any work. Based on other reviews I'm seeing now, that may be a good thing. read more

The workers started off smoking weed, left trash, and rode their truck on my grass. Now the job was to wrap and replace the wood and siding. Hella irresponsible, from my porch to the chimney, it's all coming off. A strong wind blew the trim off the chimney, the wrap on my porch would cut you if not careful. The curb appeal is not a good look. Wish I could add pictures of this mess. They charged an arm and both my legs for this for work done less than 4 years ago. Buyer be aware and ask for 5 references and read these customer reviews because they are shysters and gave Jim Bob and Billy a job who weren't qualified to do the work. Oh, they took a light down and left it down. The trim on my garage is gone and my camera was knocked out. Its like someone is stripping tape off box, going around my house. Buy from them if you want to, you can't say you didn't know or wasn't warned. read more

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Mr roof did the work in one day, however they did not install a runoff for the roof which is mandatory under building codes and water seeped into the foundation of the house walls. When I called the warranty company they did nothing to solve the problems, this is a horrible company. Beware! read more

I received a quote of $2,000 for a small leak last week. That part is OK, but it tells me they didn't want the job. No biggie. What surprised me was an email that thanked me for a five-star review. I DID NOT review this company--at all. Be wary of reviews for Mr Roof. I'm sure if this happened to me, it would have happened to others read more

Not pleased, soon as work was done had several leaks in my ceiling...Company blames the windows of my house...Worst 10,000 investment...Company doesn't stand behind their work... read more

Mr. Roof was able to come out within the week and able to finish within the day. Took a bit of negotiation to get to the best price but overall happy with what I got. I have found a few nails here and there and some random plastic pieces from the shingles that probably got caught in the wind. We havent had a storm yet to verify the leak was fixed but I remain optimistic. read more

Do not bother. I had a salesman come to give me an estimate on replacing my siding. I have a small two-story house. He asked me what material and price range I was looking at. When I replied I was not sure, He said he could talk all day about siding but did not have all day because he had other appointments. He left without even talking to me about siding. I guess unless you have a large house do not bother. read more

I'm finding nails from time to time still that have either fallen out of the gutter or off the roof but other than that, my overall experience was great from the initial meeting until the final inspection. The installers were fast, efficient, and paid attention to the details. They even moved the roof vents to the backside of the home which improved the overall appearance of the home. read more

I paid Mr Roof more than $30K for a new roof and the very first winter I had a leak, a big leak, gallons of water. I called them, they said too bad because our warranty doesn't cover ice dams. The second winter it leaked again, same place, called them to get a quote for fixing the bad area. They said send pictures, so I sent pictures. Never heard back from them. The prior roof was there for more than 25 years and never leaked once where it is leaking now. If you want a company that stands behind their work, Mr Roof is not what your looking for! read more

This company is terrible. I bought a house and noticed I was having issues with the roof. Pulled up the city records and it shows these guys re-did the roof about 12 years ago and installed quarter inch plywood, leading to leaks and warping issues. No idea why this was allowed to happen. Do yourself a favor and avoid this company. read more

I would NEVER recommend this company. I had a quote from someone that was more expensive and went with mr roof because it was cheaper and I deeply regret it. There are obvious issues with the work they did that are visible even to someone who doesn't know anything and roofs. They did a terrible job with cleanup leaving a TON of nails and wood behind. They also damaged the inside of my home and will not take responsibility. Read the contract you sign before you sign it! It says they are not liable for almost anything! Definitely do your research and go with someone that won't rip you off, even if it's more money. read more

This is the letter I sent back to Mr. Roof with my final payment to them. It says it all. " Mr. Roof, I have enclosed a check for the remaining balance plus $175 for wood boards that were used above and beyond what was allotted to me. I am paying this in full even though: I was never told extra boards were being used and have NO evidence boards needed to be replaced to this extent. I was never afforded a walk around with the foreman and could NOT communicate with ANY of the people here due to a language barrier. I was trapped in my house by plywood and tarps over my doors and windows so I could not even see if boards were removed and to what extent. The gutter people and repair crew showed up unexpectedly without a prior communication to me by Mr. Roof. I run a business from my house and my salesman knew this, so crews just showing up is a disruption of my business. Live trees and bushes as well as landscaping edging have been damaged and will need to be replaced because your crew was careless and did not tarp the landscaping as promised by my salesman. The magnet to pick up nails was done minimally. I have picked up at least 20 nails, screws and pieces of metal. I had to pay my own handyman to come and inspect the job done because I could not communicate with the foreman. So, that fact you have charged me more and have not offered any sort of real apology is disgusting and unprofessional. Needless to say I will NOT be recommending Mr. Roof to anyone, will be giving Mr. Roof unfavorable reviews on Yelp and all social media platforms". read more

I am very dissatisfied with the new roof installed by Mr Roof in July. Very careless work that damaged wood siding. They work very fast and do a sloppy job. Plastic roof trim was left without removing thin hanging shaves that they say will be removed with time by wind. Their response to wood siding damage was that wood was rotten but it was not, as confirmed by painting company that i hired to repair damages done by Mr Roof. After spending $20K on the new roof such poor installation is unacceptable! read more

I was at the Allegan County fair when I walked by your booth and got signed up for the free estimate to re-do my siding. Today was the appointment, and the estimator was a small man by the name of Nick G. He shows up and starts asking questing immediately about the timeframe of when we wanted the work done. He then proceeds to inform me that since BOTH homeowners were not home he could NOT give me an estimate. He said 2x during his speech that he was not trying to sound like an arrogant prick. He did however still end up sounding exactly like an arrogant prick. Im actually really glad he wasted his time to drive all the way out here to Kalamazoo for nothing. I booted him off my yard after less than 5 minutes of his BS, and I'd suggest you send someone with more people skills to do your "estimates" smh read more

Excellent price, fast crew, quality work. Couldn't be happier. We had one small damage/repair issue which was handled properly.

Poor quality never recommend them to anyone an if u had them do any work i would double check it asap read more

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I hired Mr. Roof to redo my 50 square roof based on the lowest total price. I was impressed by the speed at which they completed the job and how well they cleaned everything up. The crew was also very friendly and accommodating. A few weeks after the job was completed, we had a big rain storm. During the storm, we noticed our upstairs ceiling start to get wet and eventually start to drip. WE had never had a roof leak prior to having our roof replaced. The next day, Mr. Roof sent out a repair guy to check it out. He said it was the flashing around the chimney and redid it. After the next rain the problem was better but not fixed. They sent out the repair guy again. This time he said it was our chimney cap and charged us a lot of money for a custom stainless steel one. Next rain came, same problem. Repair guy came back a third time and said it was some bad bricks on the chimney. We hired a contractor to fix those and the issue seemed to go away for awhile. A different Mr. Roof repair guy came back last week who caulked the chimney and said it would stop the leaking until we had the entire thing replaced. They would also refer us to a contractor who could do the chimney overhaul. Well... It rained again yesterday and the leak is worse than ever. They also never referred us to a repair contractor like they promised they would. Remember, our chimney never had a leak until they replaced the roof. I don't think that's a coincidence. It clearly needs fixing now, but it was fine before. I'd say Mr. Roof is leaving us high and dry, but we are actually low and wet :( I don't mind paying to get the issue fixed at this point, but they won't even help us with that. I really wanted to recommend these guys based on the initial experience, but I now know that their service after the sale is abysmal. That expensive chimney cap they sold us was the icing on the cake. Don't be sucked in by their prices. You get what you pay for. read more

Mr Roof - Roofing Near Me - Ann Arbor, Michigan

They didn't attach the flashing and proper roof onto my flat roof and it looks awful. They cut one side of the roof crooked, and uneven. Then they over caulked it to keep it from leaking, and put too much caulking on the new roof. They were very rude and lied. C. J. he sales rep said that he wouldn't have been happy with parts of the job either. Thank mr roof read more

Mr Roof - Roofing Near Me - Ann Arbor, Michigan

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We had our roof replaced in 2012 and tried to follow all rule. we called for an inspection after 5 years and was told that we didn`t need the inspection till after 10 yrs. after 8 yrs we noticed a leak around our skylight, ( that Mr Roof had remove, damaged and reinstalled the same skylight, with the damage that they did) . We contacted Mr Roof and was told that because we had skylights ( that did not come from Mr Roof) the guarantee was void. We read the contract over and over and found nothing stating anything of the kind. The salesman that we had did not say anything to that respect. The woman we spoke to argued with us several times over the course of 4 years and our roof still leaks. the woman finally told us that they no longer service our area. This I am sure was their way of not honoring their guarantee. I have since contacted Mr Roof and talked to a manager who promised that he would take care of the problem and call me back after a meeting with the GM. After a week, ( the meeting was suppose to be 2 day after my talking to him),I still have not heard a word and I have called Twice since . After this experience I would not recommend Mr Roof for anything. their guarantee is worthless. read more

Great job on roof, terrible sales on windows, sold me incorrect screens for windows, and 7+ months later, I finally have screens that fit my windows. Kind of a joke at this point, but it's done, and needless to say, I'm not sure I'd work with this company again. read more

Once you sign the contract and pay the deposit, you no longer exist. My projected window install for February/March has come and gone. It's now May and I've now been told it will be another 2-6 weeks. Unfortunately I signed up to replace the roof, siding, gutters windows etc. Worst mistake ever. LOOK ANYWHERE ELSE for your home improvements. ANYWHERE ELSE!! Even if it costs you more, it'll be worth it in the end. read more

They did a decent job for me about ten years ago; however, they claimed they would stand by their work if I had issues. If you have an issue on an older job, don't bother to call. You will simply be ignored - warranty or no warranty. read more

I didn't purchase from them because they sent the biggest A hole of a salesman out. Couldn't even give end a written estimate. He dogged every company out there like Tittle brothers, kroll and a few others. He said I was dumb basically for wanting more than 1 quote. This company is a joke. They won't make it another 50 years in my book. They are liars as well. They still trying to charge the top inflated prices for materials even though they have been normalizing the last 2 months. Still elevated but not the 500% it was up that they are still trying to get. Don't bother with these dudes you just overpaying because they want to advertise too much. No thanks. Update: mr. Roof wanted $10k for a roof. Another company has me at $5500 for the same type of shingles and has a quote in writing unlike Mr Roof and they only show you on the iPad. I'd rather pay for a roof than all the advertising Mr. Roof wants you to pay for. Go with small companies for better value. read more

Signed contract for work in April. Crew assigned late May after I called to ask about delay where I was on their install job list. Crew called and said would be there in 2 days. Day 1 after 10am to say not coming due to rain. It wasn't raining, but cloudy. Day 2 called at noon to say would arrive 2pm. Arrived 4:45pm and left ladder. Day 3 called 10am to say not coming as a member had gone to ER the day before. Day 4 called at 10am to say 'on way'. When they still had not arrived by 12:30 I called Mr Roof to request a different crew. Mr Roof asked how far along the job was. I stated they hadn't started yet. Mr Roof said they would call and inform contractor he was removed from my job. Contractor arrived 20 mins after I hung up with Mr Roof. They dropped off building supplies despite knowing they were not going to do job. Then collected ladder and left to get lunch. No communication with Mr Roof for a month. I called Mr Roof end June to say materials were still here and being damaged by sun rain heat. I asked if there was any crew assigned to me. They said a crew was available to start the next day. Day 1. Crew never arrived. I called Mr Roof at noon and 4pm, left message asking for info but never heard back. Receptionist suggested someone would call me next day. I left message that no crew should come until I spoke directly with SE Michigan regional supervisor. read more

Absolutely horrible. They lie and talk about professional work done by their own crews but a family showed up to do the siding with ancient equipment. One was pregnant and 2 were under 18 years old. The crew did a terrible job, didn't finish, and didn't clean up. Had to wait months for this sorry crew to show up and another 2 for the crew that was supposed to fix it but instead of undoing the poor work and redoing it as the contract stated they just further polished the turd. My house looks like shit and they are threatening all kinds of fees and excess. This company is a SCAM. They sell you on professionalism until you sign a contract. read more

Horrible company. Horrible management! Salesman was a rude and all about the money. would never recommend this company to anyone. Left job a mess with minimal cleanup as well. They got one star for showing up! read more

EVERYDAY now for almost two years mr. roof sales team calls me in violation of the DO NOT CALL regulations, I have NEVER contacted them, but their illegal alien roofers saw that my roof and gutters are old, so they passed along the info to their sales boiler room. Companies who use continuous high pressure illegal sales tactics can NEVER be trusted to doing good work. AVOID MR. ROOF AT ALL COSTS! read more

Extremely hardworking Crew was on time, efficient and very respectful to my neighbors and my property I will only contact Mr. Roof for my future projects read more

Mr. Roof cheated the underlayment process by not wrapping the underlayment over a hip joint from both directions. They made no attempt to complete the job in one day and they engaged in a series of deceptions and falsehoods. Terrible organization. read more

We contacted Mr Roof to repair a soffit damaged by a storm. They sent their scrap metal collector, who was filthy and unkempt, all the way from Livonia to Ann Arbor, who removed the piece and took it away without replacing. Why they could not have replaced the soffit at the same time is beyond me. Steve. read more

If using MR Roof be very careful of how much plywood they use. Count the sheets as soon as they get there. And count them when they get thru roofing the house. Because after they finish with the roof you have no way to prove how many they used. They charged me for 13 sheets @$ 65 dollars a sheet. There's no way they used that many sheets. But you can't prove any different after the roof is on. So please count the sheets when they arrive on the job. I'm very unhappy with that company read more

These guys were quick, friendly, great communication, follow up was spot on and their sales guy was knowledgeable and actually listened to me-which was the reason I decided to go with them in the first place. Every other sales guy wanted to sieme through their pre-written script. Then he showed up when the insurance adjuster came out. Then he followed up several times on the process. Dave the sales guy is a customer service rockstar. Their pricing was comparable or a little better than everyone else. 100% recommend, wonderful experience. read more

Be very careful !! Their Warranty is a scam !!! Ask to see a copy of what your recieve in the mail after work is done and paid in full. What you have to do to get them to warrant the roof is absolutely rediculous !!! Our salesman never told us anything about this. Most people do not understand the information. BEWARE read more

I'm not sure how Mr. Roof find contractors to install roofs, but they need a better system. My mother had her roof installed on the 31 of August and less than 40 days later the roof is leaking. Seeing how she is suppose to have a guarantee for roof, you would think they would want to make something like this right. No, not at all. The person on the phone tried to justify a 40 day old roof leaking on the weather. (I'm sorry, I didn't realize roofs weren't meant to be waterproof. What was I thinking) But now she has to pay $100 more for someone to come by and do what they should have done the first place. *Edit* Since my first review, Mr. Roof took steps to make the situation right. Things were not communicated clearly between the sales team, the sub-contractor, and us which lead to a leaky roof. But happily, it has been fixed. read more

DO NOT, I repeat DO NOT order from this company unless you have all the time in the world (and then some) to wait for your installation. My roof was installed almost immediately and from what I can see, it was done correctly and is beautiful. THE CUSTOMER SERVICE STOPS THERE!! The person they call a "manager" at the Ann Arbor location is condescending, unprofessional, childish and the list goes on. When you don't fall for all the run around tactics he tries to stall you with, the infant manager starts to act as though he can not hear you, he can not understand you, he doesn't comprehend what you are asking. This company clearly does not care for the customer once you've signed the contract. Simply put, once they have your money, you can kick rocks. Please, please for your sanity and for the sake of having the work done in a timely manner, do not use this company. If nothing else, definitely avoid the man child who works at the Ann Arbor Michigan location. He will be very very upset if you interrupt his Lego playtime with your bothersome order issues. The reviews here are misleading. Unfortunately I learned this the hard way. Check out the reviews over on Yelp. The reviews on the Mr Roof website are complete b.s. read more

The whole experience was wonderful! Carmin the sales representative was excellent and respected the social distancing. He was very knowledgeable and went out of his way to make sure everything was perfect! Adrian and his crew arrived on time and did a wonderful job! They were very professional and worked really hard on our large roof to make it perfect. I highly recommend Mr. Roof! read more

When I contacted Mr. Roof at first they told me they don't do 1.5 car garage probable because it's not worth there time for something that small. I called back to let them know I also needed gutters and the girl said she talked to her boss and will give me quote. But strange thing is she told me they will just google it to see pic and give me estimate from that. Sounded kinda strange but never the less I never heard from them which I thought was pretty unprofessional. I called Tittle roofing and they were out in couple days to actually look at it so I went with the more professional company. I would look else where besides Mr. Roof if they can't take the time to call customers and tell them the truth that they didn't want the job to begin with I can only imagine what kind of job they really do read more

Schedule: For installation schedule, they changed many times because of bad weather which is fine but they are not available when weather is good, ridiculous! Job: Customer, beware for Mr. Roof sales person. I choose their top of the line product offered to me for my entire roof with lifetime labor and parts guaranty, I specifically asked there are couple of bow/bend on my roof will that go away when I have new roof, Mr. sales guy says absolutely it will be fixed. I made a mistake by trusting sales guy. After installation, I contacted him who didn't response my email. Contacted office then he called back and used offensive words, swearing. Be professional Mr. Roof! He denied his promise. I still have bow in the front of the house. Looks very bad. Now he is saying it is structural problem. Why he didn't tell me before, so that I can fix the structure before installing the roof? Post installation: There were a leak. I contacted office and they send a person who pointed out Mr. roof is not responsible for this as leak is coming from facia/siding. Then I contacted again and they send the installer who installed the roof, who looked into this leak and found some of the spot was missing and he repaired it. No leak since then. Mr. Roof why you sent unskilled person to waste my time? There was yard sign, contract was for 90 days, it was on my yard more than 120 days and they didn't even come to pick up until I give them timeline. From beginning to end I had extremely bad experience with Mr. Roof and I am extremely unsatisfied with their service. read more

Poor customer service...I had problems with the roof leaking AFTER a new roof installation..The workers completed the job in the DARK. When I called for someone to check the roof, the representative was rude and told me that I must have had a "crackhead" install my siding. What is a crackhead?..In other words, we they are not going to fix the problem. They won't ever get my business again!!! You missed out on three more jobs!!! read more