I have ordered here 3 times and each time there was an error. The first time they were able to fix but it delayed me getting favors together for a bridal shower. The second time they ordered the wrong color balloons for a retirement party and they were unable to make the correction because the balloons were special ordered. I was compensated by not getting charged for the balloons in error. By the 3rd time I had decided I would not go there again. The ribbons for another shower party favor had the wrong date. We decided to make that a game at the shower to see who noticed it first. The owner is very helpful if you are making a large order but for someone like me who likes to make my own favors and only needs the printed ribbon or bags she is very short with you and hurries you out of the store. read more