Do not use this Man. Douglas K. Monroe came to my home to install a garbage disposal. I have a…read morewritten report from a real professional who advised me that the garbage disposal installed was either after marking or used. Mr. Monroe supplied the warranty company Armis and the company he worked through TARP with a picture and receipt of a garbage disposal however it is not the one he installed in my home. After installing the garbage disposal in my house it leaked water onto my floors I had to use mops and large wash towels I got the water from under my cabinet, I called him and he came immediately, I recorded the entire conversation with him from the time he walked into my doors. He advised me the garbage disposal was installed incorrectly and he had to get a part from Lowe's to correct it and would charge me $70.00 to install. Keep in mind he just installed this disposal the day before. After he left I called an appliance professional that I know and told him what Mr. Douglas Monroe had told me. I added him on a 3-way call with Mr. Monroe and recorded the entire conversation. After Jamar spoke with Mr. MOnroe and let him know that what he was telling me was BS Mr. Monroe agreed to come back with the part he purchased from Lowes and install it for free. He came back to my home and installed the part. I have this recorded and I have the receipt that he got from LOWES with his debit card number on it. He is such a Liar. From November 1 until I noticed water on my floors on November 15, his fix had been leaking under my sink and I had to call another company called Mr. V's Appliance to fix the leak. The technician name PETER that came out advised me the garbage disposal was used and could not be fixed and that I would need a new garbage disposal. I have this conversation recorded also. This technician advised my Warranty company that the garbage disposal was used and could not be fixed and they agreed to purchase a new garbage and pay for this company to install which they did. This leak caused the plywood under my sink to buckle. The technician from Mr. V's advised me that the company should have insurance that would repair my plywood since it was caused by the leak from Douglas Monroe however Tarp The appliance professional company that contracts Mr. Monroe advised me that Mr. Monroe told them a different lie. Do not use this Man. He is substandard. He has a bullying personality. I am going to write this review on every source that I can. DO NOT USE THIS LYING, INEFFICIENT man, he will mess up your job and lie to get more money out of you. I have every call with the warranty company recorded also with his company tarp. I have my call log where I called them 15 times and now I have reached out to FOX 5 consumer news to report this travesty inflicted on me. REMEMBER THIS NAME DOUGLAS MONROE. He operated under the name of MONROE APPLIANCE and works through or contracts through different appliance companies. This man needs to stop. I am a retired senior and it is sad that people like this will pry on a senior and cause damage and not own it.

Mr. Monroe responded promptly to my request for help. He was able to come to fix my washing…read moremachine on a Sunday and in the rain. He arrived on time as promised and the service call fee was incorporated into the final cost of repair. I am grateful for his help and the cost was a whole lot less than the cost of a new washing machine. I am pleased that the work could be completed in one visit since he had the needed parts in his well stocked van.

Joseph came to my house dismantled my dryer and said he would order the part and requested a…read moredeposit of $100 for the part and a deposit on the labor. That was two weeks ago and he responded a week ago after I messaged him he said the part was coming from the manufacturer I have messaged him daily since with no response. I put in a cash app request for my money back and it remains pending. He gave a Google voice number and he doesn't receive calls from I found another number on the pdf invoice and once again no response. I will be taking legal action. His rating is a 0.

Joey arrived at my home late to assess my refrigerator's dispenser inability to produce water. He…read morestayed for two hours discussing possible solutions for my repair and he removed ice under my refrigerator causing leakage. I paid $75 for diagnostic and ice removal. He stated that he would order the necessary part to fix my water dispenser problem, contact me when the part arrived, and schedule a repair. However, I never heard from Joey again! Thankfully, I didn't pay for the part in advance! Please be advised this can happen to you if you choose to hire Joey!

Great service. Great selection. High end reconditioned appliance was available the day i needed it…read more Definitely my go to in Covington.

The technician that came to my house was named Israel. He was top notch. He made us feel at ease…read more He quickly annualized the problem and explained what needed to happen to repair the refrigerator. He came back today with the parts and repaired the refrigerator. He checked it several times and cleaned up before he left. He was the ultimate professional. Thank you for sending him to our home. T Hill Major, US Army Retired

Vincent told me the mistake was on his end, so he would absorb the cost. He quoted one price, then…read moretried to jack up the rate after HE made a mistake. And HAD THE NERVE, to show up a day late and then expected ME TO HELP HIM INSTALL THE HVAC!! 3 weeks later, he still wasn't done with what was supposed to be a 2 day job. On top of that, he installed the HVAC unit completely wrong and another Contractor told him (in front of me) how it should be installed and to fix it. Did he? Nope. Numerous days he showed up late, and some days didn't show at all. He never had all the materials for the job and constantly made excuses to leave and come back another day. On top of that, the HVAC he installed LEAKED and caused damage to my brand new finished basement. I called him to fix it, he refused and said I owed him $500 (for the mistake HE MADE). Lawsuit has already been filed. STAY AWAY FROM THIS SCAMMER!!

I recently used this company for a furnace issue, i made the appointment and the technician…read morecommunicated and arrived as scheduled. He was very professional and informative, he diagnosed the problem and showed me exactly what needed to be done. He repaired the problem right then an there. Great customer service, knowledgeable and detailed. I'd highly recommend this company.

They charged me $99 to come and ask me 1 question that could have been asked over the phone. I…read moreunderstand the person answering calls isn't a technician, but it seems like basic service to not send someone out when you can easily assess over the phone if the issue is even something you can fix. In my line of work, we'd even provide referrals to try to help someone out rather than just taking their money.

All Major has always been the one to give me and my family the best service for the best price and…read morealways get it done right. Appliances aren't easy to work on sometimes. You've got to know the daisy-chain of problems that one little bad part can cause in order to fix them all, sometimes. I no longer work on my own appliances. I call All Major to handle it.

This company knows what they are doing. They have found problems twice now where no one else…read morecould. Another company was going to charge us more than $5000.00 to replace a motor that was 2 years old. Colonial came right out when I called after 5:00 o'clock and looked at our system. Then came back with the parts needed the next morning and we were in business by 10:00 am for $600.00. We are a business with a special AC system where the equipment should be kept at a certain temp. Awesome!!

Andrew came out at the request to assess a leak from our fridge. Andrew responded to our call. The…read moretimeliness and quality of his response and service was outstanding. The value? Worth every penny! Thank you for your help! 10/10 recommend

Our washer wouldn't drain properly. Called OMS and spoke to Andrew. He couldn't see us immediately,…read morebut got to us asa he could. I was thrilled that it was only a 2day wait. He was worth the wait. He took his time and found the problem!! YAY!!!! OMS will be my go to from now on!!!

We were SO pleased with ACH. They went above and beyond with our refrigerator repair which became…read morea comedy of challenges due to receiving a bad compressor, delayed shipments and more from the manufacturer. Bobby and Ben were amazing, caring and complete in repairing what turned out to be more complex (due to the manufacturer) than it should have been. Thank you Bobby, Ben and ACH!

I have used these people to fix two different refrigerators. One for my mom and one for my wife…read more When I called them about my moms they came out and diagnosed the problem and told me to try unplugging it over night and try it again because that sometimes resets everything and it may not need parts after all. The worked for a few months but the problem came back so they ordered the parts and it works great. They tried to save me money at first. The frig. for my wife had a bad compressor so they gave me an estimate and it would not be practical to spend that much for a 11 year old frig. I looked around for a replacement and it would be over 2 weeks to get it delivered and installed. I went to ACH and they had a new scratched one (I could not even find the scratch until it was pointed out. Even then it went up against the wall so it is unseen.) When I was in there store, another customer came it and told me that these people are honest people to work with. I second that. They are a family run business and their customer service shows they want to please their customers. I highly reccommend this company.