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    Updated 1 month ago

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    Services - Mr Phone

    Device support or repair

    Mobile phone support

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    2 months ago

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    UScellular & T-Mobile

    UScellular & T-Mobile

    (4 reviews)

    The call center agents are rude and not knowledgeable. The in-store agents don't do what they…read morepromise. After several calls, we still can't get our online account or app set up. Everyone keeps telling us something different. Either no one was trained correctly, or they are allowed to make stuff up and be rude to customers. Such a huge disappointment after transferring in 5 lines.

    I talked my elderly mother and her gentleman friend into going with US Cellular instead of AT&T in…read moreorder to get them IPhones instead of a new home computer because it would be easier for them. After 2.5 years of paying a postpaid bill of 142 bucks a month decided it was time to switch them to prepaid since it would be much cheaper and meet their needs better. Everything seemed to be going alright with the store employee Nate at first, but then was told we would have to pay their final bill in full, even though it was the middle of the billing cycle, he reached out to someone and agreed that wasn't correct so that issue corrected. Then as he is closing their current account to move it to the prepaid side, a mysterious computer issue and now it's locked up. So we are now almost 3 hours in with no service either way! Phones are off and still have no postpaid or prepaid service. About 3 seconds away from saying leave it off and taking them to cricket and paying the $200 for new phones and just being done! Buyer SERIOUSLY beware! Have now found out this is freaking sales manager! He has now had to ask another employee to help...this is ridiculous. DO NOT COME TO THIS STORE!

    Mr Phone - mobilephonerepair - Updated May 2026

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