Pleasant Valley Plumbing sent Cole and Andy over to work on a fairly small, but quite difficult job…read more- taking apart a corroded shower mixing valve. They arrived early (which was great) and proceeded to work. Cole fought the problem for quite a while, all the time taking great pains to protect the surroundings from any damage, until he was finally successful at getting the valve to let go. A slightly damaged escutcheon plate was replaced at no charge, and the repair was completed perfectly - all at a price that was most reasonable. I can't say enough good things, and will definitely use PVP again when needed.

***AVOID THIS COMPANY - THEY HAVE AN AVERAGE RATING ON GOOGLE FOR A REASON!***…read more This company and their service tech Cole are dishonest and caused extensive damage to our home from what should have been a simple toilet installation. We purchased raised toilets from Lowes, and they contracted the installation with Pleasant Valley Plumbing (PVP). During installation, Cole informed us that we needed a "new" supply line for one of the two toilets we purchased and charged us $40 on the spot. The seal within the supply line ended up cracking, and by day two we had water leaking from our ceiling below the toilet. What's more, we found out from viewing pricing at Lowes, and two other independent contractors that supply lines cost no more than $7-10. Even a supply line for a washer/dryer is only $30. I don't know why only one supply line needed to be replaced, but that turned out to be a blessing because we could have suffered two leaking toilets. When he came back to service the toilet, he told us that the crack in the supply line was a "manufacturer defect". When Lowes reached out to PVP/Cole to find out what happened, he lied and told them that he "couldn't confirm if the leak/water damage was there before he installed the toilet". If the leak was due to no error of your own, you have insurance to cover these types of things...there should be no issue. He lied to cover the fact that it is more likely than not that the supply line he used was not new. Further, we also have hard wood flooring damage due to the leak causing our floors to warp. We are now going through the claims process with Lowes and reaching out to contractors to fix the damages that PVP caused due to their incompetence. All of this headache for simply trying to make our home more handicap accessible. DO NOT RECOMMEND!

I was having hot water issues in my house as my hot water was not working. I found LMS plumbing and…read morethey were able to come within a couple hours of my call. Loren was able to replace the thermostats and elements and got it back up and running.

From the owner: We are a family owned and operated company with over 60 years combined experience in Commercial,…read moreLight Commercial and Residential work. We value our customers business and time. With attention to detail, we will do what our customers want and need at an affordable price.

The contractor did a good job for this project and for another project I hired him for. However,…read morefor a third project I put down an $1200 deposit. The contractor reported having acquired the materials needed but that he had been injured badly in an auto accident. I have heard nothing more for many months. My attempts at contact have gone unanswered. I even offered to let him rebid the job using a subcontractor of his choice to complete the work, with no response.

From the owner: Same-day service to perform vital repairs and updates for long lasting comfort and functionread more

The company used BOTS to handle the communication about my appointment which was infuriating in…read moreitself because I had questions on the day of my service. They also wouldn't give me a time window for the tech to come. They only give a date and tell you that they will call when they're on their way. This meant that I had to be available all day and couldn't plan anything else. I called the main line and got a human, but she had zero empathy and said that I had to just wait to be contacted when the tech was on his way. When the guy finally got to the house, he told me it would be $350 just to discover the issue. I said no. But before I said no, he told me that my issue could be anything, and he could likely find it within 2 hours, and that I could possibly need a whole new panel (at least $10,000), depending on what he found. He said my panel looked old and potentially overloaded ...despite the fact that this panel has worked just find for over a decade!! The next day, another electrician came out, and for $150 (still high IMHO), he determined, within 20 minutes that the issue was with the line coming into the house from the power company. So, I called the power company, and they came out the same day and fixed their equipment line... FREE.

If you look at my review history, I am very quick to give praise to businesses and grace for…read moreoccasional mistakes. However, the mis-management of this company combined with the lack of attention to detail of the majority of technicians we've had out these past two years has led to repeated customer service failures. I've captured more detail details below if you want more than an overall summary rating. Be forewarned their technicians are nice, and at the end of the appointments, which may only be diagnostic and not actually the fix because they need to wait for parts and then to come back (which has been where the majority of our issues have been), they ask you to give them a five star review so the technician gets a $25 performance gift card, which skews overall service ratings. Most recently our 4 year old, warranty covered, HVAC broke again (4th time since a company bought out by FH Furr installed and FH Furr fixed 3x before). It happened on a Saturday night, and we called first thing Sunday morning. They told us the technician who had the part we needed was off that day so we had to schedule for later in the week. We were out of town 4 days, then the morning of our apt, 45 min into the arrival window, we got a call saying the technician has the wrong motor, they will have to order a new part, and then when they get it in a few days they will call to reschedule. This our final straw but keep reading for more history. Something just like that happened before on our HVAC. But in that case they ordered the wrong part so we had to wait for the first part to come in, then wait for the right part to come in. During another HVAC fix they identified an issue, ordered a new part, installed it, then ID'd a second issue. I appreciated that the technician was forth coming that they should have caught that during the first diagnostic call and apologized we would have to wait for a part again. The fact that they took ownership would have made this fully forgivable if we didn't have so many other issues. They also ordered a part for a fix that was supposed to come in in a few days but I called a week later and it still hadn't come in. I called 4-5 days in a row, then finally I asked to speak to a manager and they said they can use a different, universal part instead of continuing to wait. It wasn't clear why there was such a huge difference from when the first technician said the original part would come in vs the actual timeline, but I suspect based on some of my first calls that the part might not have been ordered at all until I first called to check on it. We had a toilet not fully flushing upstairs and they quoted us $200 to fix it, but recommended the toilet itself may continue to have problems because of the design unless we replace the whole thing, so we should consider that long term. After half an hour on YouTube, and an $8 part from the local hardware store, my husband was able to fix it himself and we haven't had an issue again in the last 6 or 7 months since that issue. A theme you may pick up on is how often I have had to call them for follow up. Some of the technicians will admit that if you don't hear by xx day from dispatch, you should call them and ask if your parts have come in yet. We have definitely found that to be true on both HVAC and toilet calls. In our experience it could also be hours before a manager calls you back if you ask to speak to one. We bought the maintenance membership so we have tried to make this work, but at this point I can't waste anymore time micro managing nor can we rely on them to be responsive or do a job right. Save yourself the stress and money, avoid this company.

Dishonest pricing. They told me a quote over the phone, and then gave a higher price (more than x2)…read morewhen finished.

Dishonest pricing. I would not trust them. Technicians were at my house less than 10 minutes,…read morecharged more than 2x for what I was quoted on the phone. They did not actually perform any more.

Philip brought his whole team to my house to fix my slow drains and install new UV light and water…read moresoftener systems. They were all professional and personable hard workers. They were efficient, effective and knowledgeable. I'm very happy with the top notch service they delivered and will use RT again for future plumbing needs.

Appointment between 11-2pm. Showed up 1:45 pm. Two young techs - neither one was a senior tech. It…read morewas a simple estimate for repluming a kitchen sink and another pipe that needed blown out? Anyhow quoted over $2,000. Therefore, it seems the price is outrageous. According to the guys, they follow code. Well, duh, all licensed professionals do so. Anyhow, not pleased!!!

We had a multiple leaks on a water main leak and Ian did a great job fixing the 3 components. He…read morewas knowledgeable and was professional in taking some more time to get the exact right part even though he was supplied a slightly different part. He was communicative and the prices were competitive with other major reputable companies in the area. I would highly recommend the secret plumber!

We had an excellent experience with Two Irish Plumbers. Ian and Steve helped us with a leaking…read moreshower drain from a second-floor bathroom that was coming through the ceiling into our living room. From start to finish, they were extremely responsive and communicative--getting back to our initial inquiry right away and keeping us updated throughout the project. They were able to come out quickly, get the job done ASAP, and their pricing was very reasonable. On top of the quality work, both Ian and Steve seem like genuinely nice, affable guys--the type of people you're glad to have working in your home. Highly recommended!

Service rep (Jeff) was extremely knowledgeable professional helpful and friendly He listened to my…read moreplumbing problems made suggestions and advised what action need be taken to repair and eliminate the issues As far as the value everything these days seem high but considering the work that needs to be done and the timeframe seems reasonably fair I would definitely do future business with Crystal Waters with Jeff as my requested service tech Also thank you to Scott for his understanding of my plumbing issues and promptly scheduling timely service

Called Crystal Water Plumbing and was quoted $175 to replace fill valve and flapper in 2 toilets at…read moremy elderly mother's home. They came later than scheduled, charged her $361.30 for each toilet and were gone in 45 minutes. Called the owner to dispute it and he rude and indignant. Poor communication and poor customer service! The work may be satisfactory, but the prices are not! Almost double what others reputable companies charge. Local isn't always the best deal! WARNING: Get your quote in writing and have a lawyer on retainer! One star given because I had too!

Quick and explained the issues and charged decent amount…read more Would recommend and call again

They came and were super fast and professional. Got everything sorted out for us and even showed…read morehow the previous install was not done properly.