I've used the services of Action for years in my capacity as a property manager and have always…read morefound them to be prompt & efficient. Since retiring, I've continued to use them for my personal security needs. Mo, who works in the store from, is one of the nicest and most sincere people I've ever had the pleasure to deal with. He is knowledgeable, professional, and I highly recommend him and his company.

Had a couple of car keys with RF fobs embedded (after market, but programmed by dealer on Marine…read moreDrive). Neither key worked! Went back immediately, and technician confirmed they were cut incorrectly. "Manager" was called in, who insisted it was my fault for asking them to copy the keys from the original????. Gave my the cutting fee back. No compensation for the cost of the keys or the cost of programming the fobs (even though I had the bill from the dealer).

I've been posting reviews here on Yelp for 9+ years now, and I've used Yelp for as many years to…read moreresearch service companies and restaurants and stores. It's been an invaluable resource for me, as a consumer, to find reputable and recommended places and companies, and through the years, I've discovered some wonderful places and people this way. But once in a great while, through Yelp, I find a company or establishment that is so incredible, so stellar, I wish there were more stars to give them. My amazing real estate agents here in Vancouver, and in Seattle, are prime examples, as they went way above and beyond the call of duty for me and did phenomenal jobs and were incredibly genuine and professional and helpful and knowledgeable and nice. And so was Eli with DoorSmithbc. I initially wanted a free estimate from another reputable locksmith I found here on Yelp, but when I clicked the link on Yelp to get the estimate, somehow Yelp sent my request to three other locksmiths nearby too, so I could compare prices (as well as response time and overall responsiveness, IMO). Initially I wasn't thrilled, as I only wanted to contact the initial locksmith but, as fate would have it, I am SO LUCKY that Yelp sent my request to DoorSmithBC and the others, too. (The initial locksmith never even responded to me at all! One other responded with a price quote the next day, another responded with a slew of questions the next day and wanted photos of my existing locks, and DoorSmithbc responded within a few hours with a quote. And that quote was very reasonable, too). When I called DoorSmithbc the next day to ask a few questions, I got Eli on the line and, immediately, I knew this company was the one: he was so understanding of exactly what I needed, he informed me of all his credentials (including certified by the RCMP and more), and the more we spoke, I just intuitively trusted him. I noted that, in addition to some basic lock jobs and a repair to a non-functional latch lock on my balcony slider, I really wanted to get a deadbolt installed. He said he'd evaluate if that was truly needed when he visited as, oftentimes, it is not. (One of the other locksmiths flat-out quoted me "at least $200 to get a deadbolt installed". No ifs, ands or buts). I was relieved when Eli said that he would be the one who'd come by to do the job and we booked the appointment for the following morning. Later that night I had to reschedule the next morning's appointment as a conflict suddenly arose. I was really embarrassed. I called DoorSmith, thinking I'd get an answering machine (it was somewhat late), expecting to leave a message and hoping someone would pick it up prior to my appointment (scheduled for 9am the next morning!). Amazingly, Eli answered the phone. Does this guy never go home? I told him he should get a raise! I explained my situation and he couldn't have been nicer or more understanding. We re-scheduled for two days later. On the day in question, Eli showed up exactly on time, to the minute. He showed me his credentials (not sure if this is the law here in Vancouver, but it was reassuring to see). He did the lock job pronto and, after evaluating my door lock and door and frame, he explained to my why a deadbolt was not indicated. Here I was, expecting to spend $200+ for a deadbolt, and the locksmith tells me it's not needed and why, and he doesn't believe in taking advantage of his clients' who, he explained, are usually in a vulnerable position about their security systems. I was so impressed by this guy's integrity. Can you imagine, telling a customer they don't need something when they really don't, despite the fact that you could make some easy money by doing what the client asks? Eli fixed my slider door latch and made me extra door keys and the price was so reasonable, I kept asking him if he was sure that the bill was correct. I can't say enough good things about this company or Eli. I've already referred DoorSmith to all my friends and I will never use another locksmith as long as I'm in Vancouver.

Highly recommend! Friendly, knowledgeable and honest…read more Reasonable price with 3 years warranty.

Our door lock was not working and thankfully Michael came within 15 minutes of the initial call. He…read morewas efficient and informative, very friendly and throughout the conversation he would explain what he was changing or fixing so I was aware. We did not expect to have the lock fixed so quickly but he changed out everything and it is smoother and better! Thank you Michael!

Super fast key cutting, and had a good chat with the guy. Super friendly owner that delivers a…read moregreat service. Have used is service more than one occasion and was pretty surprised not to see a review here. Their main business is all the offices and spaces in the area, since it is a central downtown location. Key cutting is more of a hobby, a way to connect with the locals, and just to help their fellow man/woman. They are able to go right to your door and start working on it, as would anyone that's obsessed with doors would. Prices are super reasonable, and I don't see why you shouldn't get atleast a few keys copied while you're there. All in all, 5 Stars for these key cutters.

Great service, great attitude, covid health reg's in force so you feel safe. Fast service and…read moreknowledgeable. What else could you want? Plus when things don't go perfect, what do you want? One of the keys they cut didn't work as smoothly as the others. I went back to ask about it. No questions they took it, replaced it with a new one, sanded the edges on the old one and gave me the old one too. Oh and they were nice about it too! No begrudging. They just made me happy. I'll be back.

Wow...never seen so many people working in such a tiny shop. The guys were super helpful in…read moregetting and keying a new lockbox for me. If I needed to rekey anything, I would come back here in a heartbeat. Super great place!!

called them as got locked out of my house …read more... call was picked up quick...given a quote which was pretty much standard after checking around... the kicker was that they arrived in 30 mins...exactly as i was told over the phone. call taker was very pleasant, the technician was very helpful, nice, and knowledgeable! he picked the front door lock in 20 secs tops....no damage no nothing! he just basically let me in the house with no hassle...and thats what i exactly wanted! quick and efficient no frills service. even given a price that was standard service but the tech included the tax...so saved a few bucks right there. would call again for future needs and would recommend to friends for sure. cheers!

Incredible price, $100 plus per door...just for changing the key cylinder, not even including the…read morenob. Decided to go with other locksmith, but still got charged $95 plus tax per door for "emergency service", while I called 11am and the guy came 5pm...he didn't even started working on anything just for show up costed $95...even more expensive than seeing a doctor. So be smart when you call a service...I was quite dumb trusted Yelp and didn't carefully ask about price. My bad...

So far the best restoration company , professional services and delivers high quality resultsread more

Outstanding quality! I had to use these guys for flood restoration and they restored my basement to…read moreimpeccable condition in only one week!

We had an excellent experience with these guys. I found them friendly and easy to talk to. Their…read morework was excellent, kept the yard tidy and the roof looks great.

This review related only to their customer service, as I wasn't even able to get a quote for my…read moreroofing job. After several unanswered phone calls and text messages, I've given up. I understand these guys are busy, but there has been no follow-through whatsoever.

Ordered a lock installation service, everything went great…read more The specialist arrived quickly, gave advice on the best lock to choose

excellent professional, fast and affordable price! I lost my house keys and stood with my suitcases…read moreoutside the house, he managed it in 35 minutes and I got to my home. This is my best experience!