MR KITCHEN
We signed a contract to have a new kitchen installed on May 11 2019.
It is still not finished.
They require the full payment installing the kitchen. But they are in no hurry to complete your kitchen. Here is a short list of the issues with this company.
We received a schedule for delivery, installation, inspection by MR Kitchen and the countertop measurement date. The date the countertop company would come in to measure.
1) They barely made the delivery date, I took time off and had to call them to find out what was happening.
2) The installer showed up the next day and installed the kitchen.
3) Once completed we noticed many issues, cracked door, incorrect cabinet placement, wrong size cabinets.... And the list goes on
4) The installer did not follow the plan and we could not even slide our stove in its location. The cabinets were misaligned.
5) The designer did not leave enough room for doors to open so the blind corner baskets cannot slide out as they should.
6) The inspection was scheduled for the next day at approx. 8:00am. No one showed up so I called.
7) The service manager did not know where his inspector was???????????
8) He never showed up to inspect before the countertop company came to measure.
9) Countertop company came the next day and measured for countertops.
10) I realized the measurements would be bad because the cabinets were not installed according to the plan. I called MR. No one returned my call.
11) I called the countertop company myself and had them put the countertop on hold.
12) Three days later and at the last minute they sent the inspector. They called me at work to say they would be there in 1 hour? Spent 2 hours identifying what had been done wrong.
13) We assumed they would fix it ASAP. WRONG
14) For the next 4 months when they sent technicians to fix, repair or replace, they had the wrong pieces or the wrong size doors or not all the parts... All of them wrote down size of doors and cabinets.... But somehow that information was lost every time. They would come back with mismatched pieces and 1 time with a door that was 1 foot to short. When they noticed the blind corner unit could not slide out the service manager said that that was normal.??? (I have the emails)
15) All they had to do was look at the plan but I think that is to logical.
16) They had no idea from one person to the next what was going on.
17) We are still missing toe kicks because last time they came the piece was 3 feet to short?
18) This was just a taste of what dealing with this company was like. read more
