Best best best! Best place to go for any theater, theme party! I love this place! I can't get…read moreenough! Their hours are limited, and they're only open on the weekends... I've always been satisfied an excellent customer service!

Had such a sad experience today, and am still shaken up…read more This is a longer review, but with respect to the other associate, I want to make sure I'm clear with where the issues originated. We rented some beautiful pieces for our show this month, and Marianne was amazing in getting everything set up and ready for us. When returning most of the items, I made the mistake of returning a shirt to the wrong location, so I had to come back the next week to complete everything. I was ready to pay an extension fee, but she was kind and allowed for that margin. We had a dress and lace-up shirt to bring back as well. My mother dropped off the dress first, and was told sternly by Nancy there would be a $40 damage fee. I wasn't sure what that was for, so when I stopped by to drop off the lace up shirt, I asked. I have a new costume team, so if mistakes were made, I want to make sure they know where they must improve. I have no problem paying the fee- prices here are very fair- but something happened after I asked what the fee was for. Nancy stormed away without speaking a minute, planted at another counter, and then proceeded to tear into me, loud enough for the room full of customers to hear, and potentially even the adjacent room. I think she somehow concluded I was trying to get out of a fee, which upset her. Despite me trying to communicate that wasn't the case, not only did she stop listening but she threw insults. A few of Nancy's choice sentences: "You are so snooty" "Your energy is killing me" "Has anyone ever told you that before? It's true" "You sound so snippy" "Everything you say is so passive aggressive" -I replied I was being genuine, she said, "I don't believe you." "I have been doing this for 40 years so if there's an issue I know it's not me." "Blip blip blip blip" (mimicking me talking and cutting me off for asking where to drop off the final shirt this week) Even if I was trying to negotiate damages, you still shouldn't use public shaming as a tactic. The customer is not always right, but I do believe that standards of mutual respect should be held in all interactions. Marianne was kind, professional, helpful, and honestly made the magic of clothing and performance come alive for me and my cast that came with me. Nancy was hostile, insulting, aggressive, and never even created space for response. I do have the interaction recorded, so all details can be corroborated. I'm not the person to post it (public shaming is not my method) but I'm happy to share the recording with the owners for reflection. I do hope moving forward that a space where artists can create that much magic together can also be a space of safety, gentleness, and mutual respect.

First time at the Anderson location. Needed a quick superhero costume to get 2 strokes off at a…read moregolf event that evening, so I stopped in and wasn't disappointed. Got an easy mask and cape combo, but when telling the Cappel's employee, Stephie, about what the last-minute costume was for, she showed me the "Cheetah Woods" visor hat they had in stock. The goofy costume made a lot of my fellow golfers laugh pretty hard. Thank you, Stephie, for saving the day!!!

Today I had the rudest employee experience I have ever encountered at any business in my entire…read morelife. The Manager watched the way he spoke to me and didn't say a thing until I was walking out the door. She apologized for his behavior and tried to explain that he was having a bad day and took it out on me. OKAY. We won't be back.

I have had several positive experiences with this shop over the years. They were once able to work…read moremagic on my best pair of suit pants when I injured my leg (which is an odd scenario, I know). It was a bit of an urgent situation to have professional attire in a pinch, and they made it possible. I've been coming back ever since. Recently I brought in some work uniforms for alterations and they advised me on the best course of action to get them looking just right. Long story short: rather than take the items in for several customizations (which I was willing to pay for) they sized me to re-order through my employer...then, they would handle just the necessary final alterations. Basically they could have, but didn't, up-sell me. Top-notch service, attention to detail, honest, economical; I'll continue to return!

I recently needed some tuxedo assistance and I was not disappointed here. The customer service and…read moreknowledge base is second to none in the cincinnati area. Highly recommend.

I hate to do this because this business has been great for several years and I am not sure what…read morecaused the change. several times a year, every year, I order flowers for my wife and have them delivered to my wife's work on special occassions. Jasmines has been a go to location for me because they have beautiful bouquets. fast forward to valentines day this year(2023), I went into the location to purchase a large bouquet of roses as I do every year but I was informed by the staff working at the time that they do not any availabilit and they could not fill my order. It was understandable at the time and was my fault because I waited later then usually to put my order in so there was only a couple days left. Something did both me with this altercation Though. The two emplo on site were very condescending and rude whe the spoke to me and another guest who I did not know. I just overheard the conversation. at the time I chalked it up to them being stressed about the holiday and brushed it off Then a few days ago, I ordered flowers online and had them delivered to my wife on her birthday. I was called the day they were suppose to be delivered and informed they do not deliver to my wife's location which is approximately 20 mins away. I mentioned how I have ordered every year from them and never had a issued and the person on the phone got that same condes tone as my previous experience. She seemed agitated that I asked why they stopped and she told me it was because the cost of gas among other things And told me to call another florist who could accommodate me on same day delivery. This experience was terrible and I had to scramble to get something last minute. On there website where I ordered it did not provide any delivery limitations or guidence. Although they make beautiful bouquets, I will not use them again to order flowers because of how rude they are. I can only imagine the delivery person treating my wife how they have treated me on several occasions and I'm not going to ruin her special day by having to deal with that. I hope they return to their previous standards

I ordered something bright and cheery to send to my cousin for what would have been my Aunts 80th…read morebirthday. Gave a price range and trusted the florist to deliver my message. Very pleased. Thank you for brightening my cousins day with the beautiful arrangement.

My kids were ring bearers in my cousins wedding and it was our first time at Folchi's. Our initial…read morefitting went great, in and out, and pickup was just as easy. The suits looked amazing; my kids loved them! Jackson really elevated our experience when he fixed an issue as a complete courtesy. We'll be back again solely because of him.

Came fast, quick communication. In and out easy but not pressured. Will go back. Nice selection of…read morecolors and price is good.

An absolutely astounding collection of vintage clothing, shoes, handbags, hats and jewelry fills…read morethis space to the brim. It's packed, which is both its best and worst feature. It can be hard to move through the racks and properly look at what's hanging without ending up with piles of clothing at your feet. So, perhaps a larger space is in order to house all the great garments, etc.? Back to the positives, the displays are very creative, both in and outside the shop, and you are bound to find something amazing if you give yourself enough time to browse.

Wow wow wow!!!! I cannot say enough good things about this place! The amount of incredibly…read moremaintained vintage coupled with the kindest, most helpful staff (Amy and Bon are their names I think, yall rock!) made this such an enjoyable experience!!! Cannot wait to come back!

Our suits arrived the day before the wedding with many adjustments needed. They were 'promised' by…read moreWednesday and got there on Friday. I was the Grooms father and wore mismatched pants after three round trip visits of 70 miles each. One employee 'Meron' cared and apologized over and over again. She worked very hard to correct the mistakes, the other employees were useless. I returned the suit the Sunday morning following the wedding to a group of employees that ignored me and had me hang the 'mystery' garment bag on an overfilled rack of others. While there was no inventory or check in, I still got an auto message with a 20 dollar per day warning. This is a terrible company.

We went to the Eastgate location was helped by a young man named Parker. By BF needed a suit for a…read morespecial occasion. It had been years since he bought a suit. Parker was very helpful and knowledgeable. Very good at his job. I recommend this store and Parker in particular.

Excellent experience. I was looking to buy a new tux for some upcoming formal events. I tried and…read morestruck out a few the other suit and tuxedo shops in the area. The fitting process seemed very uncertain and left me underwhelmed. So I continued to search and found Kingme. I randomly stopped by and immediately knew I was in very good hands. Larry was great, very helpful and did a fantastic job of communication and follow through. Super customer experience.

Larry and his brother helped me get a custom suit for my wedding and they could not have been…read morebetter to work with! I wanted a custom lining that was a little unique and Larry was able to work with their manufacturer and get the pattern inside by jacket just from me sending him a photo of the design. I also had my Groomsmen go through him for their suits and we had no issues. First class service all the way!