Letter regarding the service provided by Electric Quest:…read more
I initially called this company because I suspected there was wire damage underneath my manufactured home resulting from when previous companies went under the house to explore the water leak damage. When the electrician came he spent several hours fiddling around with the electrical panel and testing the outlets throughout the home, but he refused to don the white Tyvek type suit that all tradesmen wear when they come to do work under these type of homes. He said the work had to wait until the floors were torn up in order for him to do his job properly. That is entirely not true and if he couldn't do what he was asked to do in the first place, he never should have come to my home. The company should have either refused the job or sent someone that was willing to go underneath my home to see if there was in fact damaged wires under the home.
Instead of doing the job properly, the electrician decided to rig an alternative form of supplying electricity to one section of my home where the outlets were not working by connecting a wire from a light-switch and run it down the wall, along the floor, then hook up a box in front of an existing non-working outlet.
I did not agree with his solution to fixing the electrical problem in my home, but I was too exhausted to debate the situation with him. I figured he must know what he was doing. So, when he was finished with the job, I paid him, asked him for his supervisor's name, and he went on to his next job. Later that day, I found out I still didn't have power to my kitchen island, which was also part of the job I had paid him to fix!
I took pictures of his work and showed it to friends who told me that what he did didn't look like it was a legal way of doing things and that it did not look safe. I don't know if it is up to legitimate safety standards according to The International Electrotechnical Commission, but every contractor and handyman that has been to my house and looked at it has told me that it does not look legal. I also found out that he had cut my light-switch plate damaging it in order to attach the wire and he cut the wallpaper outside of the light-switch and cut a deep hole into the drywall that will need to be repaired once the electrical wiring is repaired by by a proper electrician more capable of doing the job correctly. I do not have wallpaper to match the area that he damaged.
I contacted the company and tried to get a refund from them or to get them to come out and fix it properly and they refused to do so. The office manager would not even let me speak with the supervisor of the electrician that came to my home. Her excuse for him not going under the home was that it was "too dangerous, because the floor was falling down." That statement is completely false, the floor is not falling down, the vapor barrier had been cut to let the water out and some of the insulation was hanging down a little, but none of the floor is falling down. The only thing that would make going under the home dangerous, in my opinion, is if the electrical wires that needed to be checked under there were live and if this qualified licensed electrician neglectfully did not turn off the power to all electrical lines going to the home, which, being a qualified, licensed electrician, you would think would be highly unlikely to happen, at the risk of being redundant, it would only make sense that he would turn off all of the circuit breakers prior to going underneath to inspect the wires, thereby eliminating any potential risk of electrocution danger! So, that statement doesn't hold up as fact that there was any danger to him going under the home to inspect for damaged wires.
After several tries of calling to speak with the supervisor, I found that my calls were no longer going through on any of their advertised phone numbers. It seems, they blocked my phone number so I could no longer even try to call for the supervisor.
What kind of company blocks people's numbers, refuses to let customers speak to the supervisors when there it a situation with an employee, and allows their worker to go to someone's home and do everything, but what they were sent over there to do and then takes their money?
I do not recommend hiring Electric Quest, Appliance Quest, or Cool Quest, any Quest company, the same office manager answered the phone for all of their phone numbers.
If anyone has any suggestions as to how I can get my money back from this company, I would love to hear about it. Thank you.
