This was a real disappointment, and I have to recommend against using this business. It was particularly disappointing because most of the reviews here were positive, but that was not my experience at all.
First and worst, although I made an appointment for 10:00 a.m., dropped my car off 15 minutes early, and agreed to wait until 3:00 p.m. to pick it up, it was not ready when I got there. Most important: it was not dry inside, a fact I did not realize until the next day, a Sunday (when they are closed). The cleaners put my auto mats in place while I waited, and while it is my fault for not checking, I relied upon them to ensure they were dry. They were not, as a result, when I got in my car the next day, it stank of musty badness. When I picked the mats up, they were completely wet underneath, wet above, and the carpet underneath was wet. I drove around all day to air it out, but it still stank of must. I went in on Monday to see what they could do, if anything, but they were closed because of bad weather and couldn't be reached on the phone. That was today. Today, also, my car was picked up to be transported out of the state, as I am relocating -- which is why I had the interior detailed in the first place. So, now my car is driving cross country, still smelling musty. Very bad news for me.
Aside from that, the detailing was mediocre at best, and I paid full price, no discount. There were spots on the dash that I could remove with my fingernail. There was dust in the corners under the doors. There were pieces of paper underneath the seats that could and should have been easily removed.
Also, after I drove away, I realized my IPhone charger, which had been plugged into the lighter, was missing. I came back about 1/2 hour later, and one of the cleaners immediately brought it to me, which is both good and bad. Good, because they had it. Bad, because they hadn't bothered to call me to tell me they had it, and because they left it out in the first place.
Additionally, I requested that they remove a sticker on the back of my car. After waiting 15-20 minutes for them to rush around, finishing my car (5 hours after I dropped it off), one of the cleaners handed me the keys, thanked me, and ran off to the next car, so I didn't get a chance to do a full inspection. After I got the car home, I realized they had not removed the sticker that I specifically requested they do. I did it myself and it took about 5 minutes with my fingernail and a magic sponge.
As a positive, they did a good job getting some dog hair out of the of back area of my car (actually an SUV), so that was good. Also, they were polite and very nice, no attitude or anything like that.
Other than that, the rest of the detailing was very low quality, and, like I said, I can't recommend this service. Very big disappointment. I don't like giving bad reviews, and typically, if I have mediocre service, I just won't review at all. But, the wet floor mats and the musty smell were too much for me - they left the car in a worse condition than when I brought it in.
Sorry, but the truth is the truth. A very bad experience. read more