As we get older we all put on a few pounds and I wanted keep my custom suits. When other cleaners…read moresay it cannot be done these ladies always pulled through with amazing work. I've had Corneli Suits as well as Boss and Sean John sports jackets altered by these wonderful ladies and they've always provided quick and professional work. My alterations thus far have been 10 suits and 2 sports jackets, I wouldn't trust anyone else with my alterations. Thank you!

Do not come here!!!! Regardless of how far the next cleaner…read moreis, go there. Instead of quality services, they ruin your clothes (and blame you for it). After ruining a very expensive dress, staff was incredibly rude, did not even attempt to resolve the matter, and even made numerous snarky remarks. Eventually, they did acknowledge the mistake they made, and were still absolutely rude. Whatever they have going on.. there is no reason to treat people like that. Rarely in my life have I experienced anything like this. I like to give people the benefit of the doubt, and I am still shocked about what happened and how I was treated.

Recently utilized Herman Jackson's cleaners to get some coats, shirts and pants done for a pending…read moreevent. Excellent job done with the actual dry cleaning. The staff was polite and attentive upon drop off and pick up. The cost for the 4 items I dropped off actually ended up being fairly reasonable as well. I was just a bit concerned about that as I wasn't told upon dropping them off. I was given the option of how quickly these needed to be turned around. Overall a very good experience. Nothing to do with Herman Jackson's, but parking is always an adventure in San Marco and it would be nice if they had their own parking. It would also be nice to have an idea of what the cost was going to be before leaving the drop off but the fact that it was reasonable more than made up for that. Great place to use of you need a dry cleaner in Jacksonville. I recommend you give them a try.

They always do an amazing job! Dropped off a suit to be cleaned on a Monday and had it ready before…read morethe weekend for me!

Accommodating and good service! They didn't charge me when an old pair of pants was coming apart…read more Very courteous.

I am new to the area and This place saved me in a pinch with next day service. Will be coming back…read moreregularly

Dropped off 2 long dresses, 1 bridesmaids dress and 2 short work dresses and the cost was $172…read morebecause they classified all the long dresses as "gowns" saying it's the material even after explaining that the material was the same as a standard short dress. Won't be returning

I typically use this businesses services as a dry cleaner but we recently have had a washer machine…read morebreak down and required a "wash and fold" service for a small load of my casual clothes. On Saturday afternoon, I took my clothes in a basket with hangers to THE CLEANERS on Penman Rd. When I inquired if they provide a wash and fold service they seemed puzzled. "you don't need anything pressed?" The rude owner inquired. I replied "No, just folded". "What are the hanger for?" "Please hang the shirts", I said. He seemed disturbed by my request and was generally rude and uncivil. As a cleaner wouldn't it be obvious what the hanger are for??? He accepted the clothes and abruptly handed me the pick up ticket. It would not be ready until Tuesday, which surprised me that it would take so long for something that could easily be done on-site, but that was OK I was in no hurry. Tuesday afternoon I arrived to pick up my clothes, the lady who was working seem to have a difficult time finding my laundry. After about 5 minute search she finally brought out my basket. The total was $44.70, I felt that was high for a small basket of clothes, but I paid and inquired how were the charged compiled. " We charge $2.79 per pound". That seemed excessive but I paid and left. When I got home I weighed my clothes, basket and hangers. The total weight was less than 10.5 pounds, basket, hangers and all!!! I took the clothes back up and explained the discrepancy and the lady seemed perplexed as what to do. She checked my ticket and said I was charged for 14 pound. She re-weighed my basket and confirmed it was only 10.5 pound. Instead of an apology and a refund she called the owner (I assume). During her conversation with the owner she insinuated that I had removed items to reduce the weight. At that point I left never to return and told her that someone at this cleaners is a cheat and a thief! The scale that they weigh on is very simple and clear. It could not have been an honest mistake. Not only did they cheat and steal from me. They kept the nice felt covered hangers that I brought and replaced them with cheap wire hangers. They had my contact info if they wanted to make this right. But I never received an explanation, apology or refund. In my opinion this business owner is a THIEF and will CHEAT and STEAL from his customers. DO NOT USE "THE CLEANERS" on Penman Rd.

Neptune Cleaner has provided great service with a personal touch. They know me when I walk in the…read moredoor. They have also assisted with some sewing of ID Patches on uniforms. Did a good job.

I had some business professional pants tailored here. NEVER AGAIN. First time tailoring, the pants…read morestill didn't fit. Had to get them tailored a second time- rush job-and CLEARLY a rush job! They RIPPED a hole in my pants. Called to see if they would attempt to resolve the issue. They said sure, bring the pants in. I brought them in to be told "we did not do this, 1000% we did not do this and cannot fix it." When asked for a refund or to make it right they just repeated "we did not do this. We could never do this." I understand making mistakes, but not making it right?! Worst customer service. DO NOT GO HERE (unless you're willing to sacrifice your clothing)

I used Jack's Dry Cleaner's for the first time last week. I had two living room rugs in desperate…read moreneed of cleaning. I've been dog sitting so much this summer and recently a Yorkie peed on one of my rugs. Of course I used Resolve to clean the spot, but that wasn't going to cut it for me. I saw Jack's in the Valpak monthly coupon mailing. I'm always willing to try a business when they offer me savings. I had a 50% off coupon (max of $10), so I rolled up the rugs, packed them in the car and headed to Jack's. I almost fell over when he gave me the price but they needed cleaned. I had to prepay and was told they will be ready in a week. He called me Friday and said they were ready so I picked them up Saturday morning. They looked and smelled fresh and clean. The owner Jack was courteous and told me he had been in business for 14 years. He was the first store to open in the Target shopping center. I liked the location as he was on the end so there was plenty of parking. And he helped me carry the rugs to my car which was nice.

$86 for 4 dresses and a shirt to be dry cleaned.... no transparency on pricing and would not give…read moreme an itemized receipt. Was not told the total until pickup. I feel like I was robbed, I will never come back here again.

The machines were old and seemed somewhat dirty. Not filthy, just old and overused. Service is…read moreinconsistent and the only attendant left at 4:00 pm without telling customers in the laundromat. Weird. A regular customer helped me figure out how to work some of the machines, etc. Glad I almost never use public laundromats.

PSA to avoid goalpost laundry for your dry cleaning needs. I brought my dress in for cleaning. I…read morehad only worn this dress once and I don't dry clean often but this dress was very expensive and I wanted it properly cared for. I dropped it off the Wednesday for pickup today. Again, I have only work this dress once and it was never anywhere near bleach. When I picked it up, the bleach stains on the back were the very first thing I noticed. I asked why there were bleach stains on my dress and he claimed I brought it in that way. I insisted I did not, there was no way. It's so noticeable the woman who took the dress would have noticed and I would have noticed when I dropped it off. He said it was noted on the ticket. I told him it was not as it wasn't on my ticket and it wasn't noted when I dropped it off. He said they noted it after I dropped it off. He refused to do anything about it insisting it was my fault. I could feel by how quiet he was and the way he avoided eye contact with me that he knew they had messed it up. I am livid. My nice dress is ruined. And it's so obvious that I saw it as soon as he handed it to me. Wih no way to prove they ruined it, I'm stuck with the damaged dress. So please, avoid this place. There are enough other places to go that it's not worth l the risk.

DO NOT GO HERE!!! Lost my husbands suit for OUR WEDDING!!!!…read more told me they did not have it, had to go all the back home and get the ticket and then came back and they found it. AWFUL CUSTOMER SERVICE. Still made me pay for THEIR MISTAKES. My hands were shaking and had the worst anxiety because they literally told me 3 times that they did NOT Have his suit. WILL NEVER RETURN.

The dry cleaner I have been looking for. Clean efficient store with good customer service. ladies…read moreday on Tuesday for dry cleaning only. Good value compared to other local companies.