Great service, super friendly team. They came on time,…read moreworked really hard to restore my Sofa into it's original color. Thanks guys for a great job!

Scott is a very professional cleaner. We had good communications and he came on time. The price is…read morevery fair. And the carpet is now very clean. I will hire him again. Thanks Scott

It was a little tough to decide on 3 or 4 stars with this company, but I decided on 4 because I…read morebelieve that the main part of the project was done WELL, and with integrity. Nicky, who I believe is the owner of a small business, made me an offer that was much more expensive than the other 4 quotes I had gotten through Yelp. He was available the following day, but I noticed that he had no reviews on Yelp. That alone is a concern of mine, so I told him it's a "no-go" if he's the most expensive guy with no reviews. He basically let me name a fair price, so I kind of low-balled him because of the no-reviews thing. I told him I'd leave him a thorough and fair review if I used him, and we both accepted. Nicky showed up the next day on time. That was pretty easy, as he left himself a 4-hour window, whereas other companies were asking for a 2-hour arrival window. No biggie, but that could be a concern for someone with a busy schedule. He did wear a mask upon leaving the car, and told me I didn't have to (which I appreciated). He wound up taking it off later with my permission, and I have a lot of respect for his asking. Like many service providers, he was very willing to "double park" in our co-op's private parking lot, where he's not even supposed to park at all. I thought that was presumptuous and inconsiderate, but I directed him to a spot in the lot that I know to be unregistered to anyone. Nicky was quick to get set up. I checked in on him more than a few times during the service and he was good to go. My situation was not ideal, as the vent where the dryer unit's exhaust exits my garden apartment is smack-dab right above a steel awning that covers my entrance. If it wasn't for this awning, I'd have done the cleaning myself. So he needed to get a tall ladder and set it up alongside this awning (which is maybe 4' wide), and at times, lean over the awning to remove the vent cover, which was attached with screws. (See photo of vent cover.) The one thing that I really did appreciate about Nicky was this: In the middle of the job, when he finished using his pro vacuum from inside my apartment, he decided to use his brush going in from the outside, from the ladder at the awning. If he didn't do this, I wouldn't have known any better. I thought it took great integrity to do the right thing in this instance, since that part of the job is very difficult, and somewhat dangerous. At one point, he asked me to hold down the bottom of his ladder, which I gladly did, and I think that's when he was putting back the vent cover... which leads me to my main complaint. Earlier, he showed me how he used a small piece of black tape to keep the vent closed for some reason. I didn't know what he was showing me that for, and didn't go into it because Nicky speaks with a little bit of an accent and was sometimes just a little difficult to understand. Upon paying him (I'm glad he had a credit-card reader to attach to his phone), I allowed him to charge me an extra $25 because he had done a good job. At the end, he asked me if I wanted to leave an extra tip, and I was like, "Bro, that's what the extra $25 you charged me was for." Maybe I'm a dick. I don't know. After he left, I noticed the black tape all over the vent cover. Will it stay? Probably... I don't know. Does it look pretty? Hell no. Would I have been OK with it if he had ASKED me? I'm really not sure. It's much easier to remove screws than it is to put them back in, generally. But I really would have appreciated his letting me know before I paid. I would have held on to that extra $25, as I have to remember this every time I come home now. Honestly, I would definitely have used Nicky again if my job were an easier one, but I can't get passed the black tape thing, and the lack of communication surrounding that issue. I think that--if you have a standard project that lacks some crazy kind of challenge--Nicky is fine for the job. He's a decent, good guy, but needs some more experience looking at things from the customer's point of view with regards to the finer points of customer service. Sorry for the book!

Nicky, the owner did a great job cleaning our couch. He was very communicative, and provided the…read morenecessary insurance our building required. would definitely use his service again in the future.

Everything from start to finish was perfect. They arrived on time, quoted a reasonable price and…read moredid a great job. They cleaned my carpet, sofa, chairs and ottomans, removing long standing stains. I will use On Time again and would recommend them to others.

This is the third time Nathan has given my sofa and rug TLC. He is an expert on all fabrics (he has…read morecleaned velvet, wool and cotton for me), and made my white sofa look spanking new. He accommodates any schedule, is reliable, and does follow up calls to make sure all is well after furniture/rug has completely dried. His prices are the best in NYC. I recommend him 100%.

I can't say enough good things about the job Angel did on my floors and backsplash. I have a white…read moretile and grouted floor that had some really tough stains and dirty grout. Angel gave warning that it may not all come out but he surpassed my and probably his own expectations! My white tile backsplash is shiny like new. It was worth every penny and more! I am so pleased with my service. Angel was professional, prompt and the result was amazing. Highly recommend.

Working with Angel was an absolute pleasure. He was not only professional but very knowledgeable of…read morehis craft. He was able to accommodate my schedule at the last minute and after business hours. I look forward to doing business with him going forward.

Dependable, honest, and thorough. The tech showed up exactly on time to come to pick up my handmade…read moreTurkish wool rug. The rug is full of dirt within the tiny fibers. They did a wonderful job from start to finish. Thank you.

My fiancée and I hired The Carpet Cleaning Guy to come and clean the carpet of our new home in…read moreBellmore and make it move-in ready since the sellers left quite a mess when they moved out. Making an appointment was a breeze, and Kenny was super helpful on the phone answering all my questions. The guys were on time, very friendly, and did fantastic work - the carpet looks like new! We would definitely use The Carpet Cleaning Guy again for carpet cleaning or any of the many other services they offer.

First, These guys are very likeable. Second, they know what they are doing. Third, if they make a…read moremistake, they stand by it and aim to please. HOWEVER, after they stood by their work they severed the relationship claiming not to make any money. Here I was so forgiving since they corrected their mistake! In the end, they held me responsible for THEIR mistake. So, they may not have made money but they did not loose money by having to replace an expensive rug! In addition, I gave them another rug to clean to better balance their outcome. In the end, I found that behavior UNPROFESSIONAL! I WAS a fan!

This is my second time using this company. The quote he gave on the handmade carpets was fair and…read morehe did and excellent job Would highly recommend.

So glad my research proved beneficial. After long hours of researching many companies, I chose your…read morecompany. All those long hours paid off. A very reliable and conscientious company. Highly recommend!

Patrickarrived early and was very professional and knowledgeable. He was unbelievably thorough in…read morehis cleaning. He took apart light fixtures and cleaned dusted areas that Haven t been touched in ten years. Ceiling fans cleaned. Our bathroom walls were scrubbed clean and our bathroom shined . We have a husky and his hair is embedded everywhere and idk how Patrick did it but there was not one hair left . He separated our sectional and cleaned it so thoroughly it was unreal. 5 stars Patrick Great job

Patrick and his crew cleaned my renovated house with was dirty with construction debris. They were…read morevery thorough. They cleaned a carpet as well. I would highly recommend them.