I didn't have very many issues with this car wash. The wash quality was fine, and I would prefer…read morethis location over any gas station car wash any day. I didn't quite understand why the employees would want me to pull my car into the car wash without paying for the job first. I tell the employee "hold on, hold on", yet he is vigorously waving his arms for me to pull up. I just shook my head. Nonetheless, I paid my $5 and proceeded to enjoy the soap suds cascading down my window from the machine. And plus, both employees scrubbed the bugs from my bumper. Other than the weird employee waving me through prior to my paying first, I felt that this is an okay place to stop at when in Kilgore.

These people are the niceest I have ever met!!! It was pouring rain and I had a leak in my RV roof…read moreso we parked under their car wash to stay dry. We had already been run off from everywhere else in town so when he approached we knew we was going to have to leave. Instead he told us we could stay, not to worry about it because it was going to rain all day!!! He even made sure we had dinner!!!! Now that's real Texas hospitality!!! So please if you're ever passing through Kilgore TX stop by the Finish line car wash whether you need a wash or not. It's all about helping each other in a time of need! Keep America and Love growing!!! God Bless You!

Great service. In and out…read more Stopped in to clean off some bug residue from the ride down and I was pleased. I got a clean car and the free vacuums was winner!

Not living in east Texas anymore I don't normally see the level of detail from a car wash. Soapies…read morepretty much washed my truck before it went into the tunnel to be washed. My truck was actually clean and looked better than it has from any other car wash I've been to. To top it off, it's cheaper than the place's I frequently go to. I will definitely make it a point to stop by Soapies whenever I'm in Longview!! Excellent!!

Went today and got the $14 package with "hot wax with canubua". As seen in attached pictures (which…read morewere taken in the parking lot after pulling out of the wash), the car wash is useless. The guys in the front that are supposed to scrub your grill/front bumper half-assed the scrubbing and SURPRISE!, bugs and road junk are still there. Don't even try to talk to management about it either, it's useless. They'll say that it's "road tar" and that the wash isn't equipped to handle it. Needless to say I won't be coming back. I've had better car washes from an East Texas thunderstorm.

This is my favorite car wash in town. For $5 you get a wash with dry and access to the free…read morevacuums. The wash does a real good job and they have other options for an additional charge. Other washes in town have the same price wash but don't have both the dry after the wash and free vacuums for this low price.

Worst place EVER!! The manager hides behind his employees. If I could give this place, zero stars,…read moreI would. Did not perform as promised. Geo promised me a full retraction of the rollers inside the car wash, and a touchless wash drive-through. This didn't happen. The vehicle was filthy after going through the wash. The employee didn't wipe it off. We asked for a refund and was refused. We were only offered a credit for our next visit which won't happen. Geo refused to give out the managers name, he said the manager said not to reveal his name. Incompetence extends from the top down because of poor ownership and management this is why the employees act the way that they do. This establishment reeks of incompetence, and does not perform as promised I would avoid at all cost.

We drove from California to Longview and our van was covered in road dirt and bugs. I was…read moreexpecting to just spray it off best I could but found they offered full service hand car wash. For a GREAT price, Big Wave's team cleaned my van and the cargo box on top with expert efficiency. When they were done I was shocked at how good it looked!! These guys did a terrific job and even offered me a cold bottle of water while I waited. I highly recommend Big Wave Car Wash!

Horrible customer service, I have attempted to contact customer service multiple times and left two…read morevoicemails and have yet to get a response. No one answers the phone at the location no matter what number you select from the automated system. Website states that they do not have me as a customer but they dang sure have my card to charge me!! They post to call customer service after a bad review, what good would that do, you don't answer the phone?!?!

Zero Stars…read more Impossible to cancel monthly membership! I do not have the membership number and it is required in order to cancel independently. If you call, it's automated and refers you to the website, where the membership number is also required. To get a call back, you must also know the membership number. I am stuck and have paid for 4 consecutive months of service when I don't even live in Texas. I don't know anyone there locally that can go in for me. I'm stuck. iTS A SCHEME TO $ FOR SERVICE THEY DONT PROVIDE.

The staff is always friendly and helpful . I Always get a good wash and wax. I go at least once a…read moreweek.

This is the one in Longview by the Shell station on Marshall Avenue . If you're going here because…read morethey have free vacuums, don't bother. The vacuums don't work I taught to several employees, and finally, one was honest enough to let me know that the vacuums have not worked for two weeks and they have been trying to get them fixed. They're still taking your $10 for the basic wash thinking you're gonna get to be able to vacuum your car, but you won't just FYI. I live in Dallas, but come here to visit family in East Texas, and I have been to this car wash many times.but I won't be coming back. If you look at my history, I have never before posted a bad review. When I feel like should know.

Courteous, good service and friendly,, cost were compatible with others in the same area,,read more