We had a good experience with this business last November, or so I thought. When I drove our RV…read moreback to our home in Amargosa Valley, after getting our brakes, routers and ABS System replaced, I noticed when I braked that I vered to the right, also the ABS light would not go out. Supposedly the mechanic at this shop wasn't going to pay for a computer to clear such codes either. I told this to my husband and at the time he didn't want to take it back since they already had it at the shop for a week or so.
Later on down the road we took our RV to Reno, obviously the brakes were not going to fix themselves and even though my husband cleared the code for the ABS, it still stayed on.
I called back a few times to get our RV in but something always came up on our side and couldn't make it in.
Finally I called back, we weren't busy, nothing outstanding and asked if it was OK to bring in our RV, and she said sure.
A few months ago, I spoke with Rhonda and she informed me she was training someone to take her spot, she was going to retire, and when I did call and found out that it was fine to bring the RV in, we did.
When we rolled up we noticed how slammed they were with RVs in their lot, we spoke to the mechanic, told him the issue, that it was warranty work etc, he was good with that, and as we were departing he asked if we were in a rush, we were, but we weren't.
I called after a week when our RV hadn't budged and asked about the status, the lady indicated they got slammed "all of a sudden" with a/c issues and they were emergencies.
We have a camera on top of the roof of our RV and to be honest, I never saw anything different from when we dropped it off to when i went to talk to this lady at the office.
When I went in to talk to her, I asked very kindly if someone could keep me abreast with what is going on with my RV, and she told me someone will.
When Rhonda was running this office, she would either email me or call me, plus, she would know how busy they were and give me the best time to bring in my rig, since we live a fair piece away.
This person that Rhonda hired to "take over" her job is useless....Our rig sat in their parking lot for 3 weeks without it beig looked at, and when my husband called the monday morning before picking it up, the lady told him that nobody had looked at it and all the workers had walked out. I can't say that I am surprised, when I walked into that office all they were doing were sitting on their asses and talking to one another.
I DO NOT recommend anyone to take their RV there because they don't work on warranty work, and the mechanic they had there before that did the job on our RV, did a shitty job!
We are going to find a Ford dealership to fix their work and sending them the bill. We payed over $4,000 for this work, and for them not to back up their work is shitty and irresponsible. Rhonda would of not let this happen. Very unhappy customer.
