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Pahrump, NV

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B  & M  Appliance

5.0 (8 reviews)
Open • 8:00 am - 4:00 pm

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Western Commercial Services - Our Refrigeration tech working on the roof of a client.

Western Commercial Services

(16 reviews)

I would not ordinarily post a review on a technical service, but in this case I am compelled to…read moremake an exception. I have a commercial-grade kegerator at my house (homebrewer, guilty as charged) that was no longer cooling. Based upon some research, I strongly suspected the relay switch was the culprit. Unfortunately, because this is an older unit, an identical replacement was no longer available. All of the warning signs pointed to a high-dollar repair bill, but there was little I could do but grit my teeth and pay it. I spoke with an exceptionally nice lady in the dispatch department named Adriana, who asked if I would email her the model number and any photos of the relay switch in question. When the technician, Jerry, arrived promptly (yes, the hits just keep on coming), I showed him to the unit and figured I was in for several billable hours. Less than an hour later, he let me know that he was finished, and had replaced the faulty piece with a more modern, integrated unit. Then came the really good news. The entire bill--labor, including drive time to the 'burbs and the new part--was less than $150. I could not have been happier with the outcome and appreciate Adriana and Jerry in particular for their friendliness and responsiveness. Cheers!

DO NOT HIRE THIS COMPANY!!! They did a sloppy job! And put…read moreus way behind on opening our restaurant!!!! The technicians seemed like they were in such a big hurry. They left a huge mess on the back wall and on the floors. Their employees were drinking sodas without even asking!! After having service done by this company, they poured grease down our drains which we had to get the plumbing company to come out and unclog all of our drains in our kitchens . We had to call emergency service that cost us $500 They found multiple rags in the drain as well . I called them and all they did is make excuses!!!! I asked for the manager, I think his name was Eric. He would not help with any other assistance by getting this situation taken care of. I don't even know how that company still in business he has his head up his ASS!! The worst customer service ever!!!

B  & M  Appliance - homeappliancerepair - Updated October 2026

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