had to call and cancel my service because my apartment complex required that I have Xfinity (idk…read morewhy) I was transferred to a loss prevention department (this is apparently the department that handles the account closures) where the woman I spoke to proceeded to accuse me of lying about my apartment requiring Xfinity she got angry when I refused to stay and repeatedly said that I was sus and weird because of a requirement in place by my apartment lol. I will literally never get frontier again and it's 100% because of her

I would give them less than a 1 if I could! PURE GARBAGE and passed around like a slut! I've been…read moreout of internet for the pass 3 weeks! I've spoken to 4 different people about the same issue...and it STILL NOT FIXED! Calls were dropped during the process and they dont return your call. OR they pretend not to hear or acknowledge you. Im a new customer and thought that this would be better than xfinity or atleast cheaper. You get what you pay for. At least I had internet with xfinity. Its high as hell but at least I can watch at TV! Screw frontier! DO NOT USE THEIR SERVICES! They are a fuc*in JOOOKE!

Service for returning the equipment was pretty good. Walked in and someone came to greet me and…read morecheck in my equipment. In and out in a couple of minutes only. Was a nice guy who helped me. Seemed knowledgeable too. The internet service itself was fine for us these past couple of years. Never had an issue really. But I have before elsewhere with this company. Just not at the current place I'm living.

Horrible Customer Service! Will waste your time and try to upsell you every time! Just avoid doing…read morebusiness with them at all cost.

Very professional, accomplished what I needed quickly each time. Fast and friendly service.read more

Terrible customer service. The staff was incredibly rude (Caleb and Elda) completely unhelpful, and…read moredid not resolve my issue in any way. Save your time and go to a different location.

This is not a good service. I paid $300 dollars to get this service connected in April via bank…read moretransfer. JT wanted the money straight away so he met us to get cash from us and assured me that once the electronic transfer was completed he would refund the additional money. A few weeks later he said he was having difficulty with getting their accounts team to refund the additional $300 I paid him. I said he could apply it to our account for 6 months so I did not have to worry about paying them each month for the next 6 months. In the meantime the service which is run through a Roku box kept going down. We only had continuous service for a few weeks out of the 3 months that we had been connected. Almost 3 weeks ago the service went down completely. JT does not answer the phone and cannot still give us a specific date as to when the service will be restored, only to say that they have developers working on the app and they were hacked. I asked him to refund the advance money that I paid him or at least a prorated portion so I could go and get a different service. He said he has to ask him management. That was last week. I have sent him several text messages and called several times and have not received any response. This service is most likely a SCAM. DO NOT USE.

From the owner: Here at Cut The Cord TV, we offer cable TV alternatives. If you already purchase a prepaid cable…read moreplan or even a low-cost cable plan and your needs are still not being met, we have a plan that is a perfect fit to your needs. There are several reasons why it may be in your best interest to cut your cable plan. The number one, and probably the most common, reason for cancelling your cable plan would be because you simply can't justify paying over $100 monthly when you only watch between 20 and 30 of the channels. We believe these prices are outrageous. Most people feel that this is a waste of their hard-earned money - and it definitely is. Cable services are very expensive, so why not switch to a streaming service? Cut the cable cord & start saving money today. A streaming service allows you the flexibility to watch what you want, when you want. You won't need to wait for specific times, specific dates, etc. It's difficult to argue - streaming is the way of the future and is becoming increasingly more popular. It seems as if there are new options every day now. HBO, CBS, and Sony are all becoming involved, and it sounds like Apple wants to as well. Who knows what kinds of services will be provided next? I do know one thing - they will keep coming. There are many different kinds of cable TV alternatives if you choose to cancel your cable plan...

I see the Yelp reviews are all over the place, so I suppose the perceived customer service depends…read moreon individual circumstances. I was immediately greeted, and my issue was handled well. The store itself has easy access and parking, and it is full service. I took some pictures to share, and I give it five stars.

Located in the same parking lot as the Walmart and behind the McDonald's you can find this…read morelocation. The staff was very friendly and accommodating. I went in to exchange a box after speaking to customer service. My entire visit took 10 min. After receiving a ticket at the front. I waited and had my box before you know it. Thanks again for the help.

Streaming service is overpriced. Speed is barely 80 mbps. Boxes lock up almost daily. Not…read morecompatible with Google Apps. Customer Service do nothing but repeat the flowchart and blame the customer. I would rank them a 0

My mother went into hospice last year so we canceled her Directv service and returned all her…read moreequipment. My mother passed away in February and then just a couple of months ago Directv reactivated my deceased mother's service and have started sending bills to her address again. I've contacted them and told them the situation but apparently they're too stupid to understand. This is quite possibly the worst company on the planet. I suggest you avoid them. I wish I could leave them zero stars instead of 1 star. I will report them to the BBB.

Ugh... I have been trying to help my dad with his Optimum cable issues. For weeks his printers kept…read moredropping off the network. We have tried four different printers, resets, etc. So maybe it's the router. We exchanged the router and were told "it's activated and ready to go." Sure, that is after another hour spent with tech support on the phone. This doesn't happen some of the time, it happens all of the time! But, that fixed the problem, so it was an Optimum router issue. Now, one day later, the cable box is giving me an error every time I try to switch the channel with the guide. And the video goes on and off. I have been through all of the troubleshooting procedures with no luck. -Update. After some research and troubleshooting, I found that the cable box uses the modem/router to update the guide. It turns out that the cable box is incompatible with the new modem/router. Hmmm, you think that they would have known that when they issued us the new modem/router. I guess it's another trip to their store. I did find that connecting an Ethernet cable between the router and cable box fixed the problem after a reboot. -Optimum, your Yelp comments from "Business Owner" are not helpful. You see your one-star average review and are doing nothing about it. No business with one-star is worthy of the customers that support them!

I want to commend the Optimum technician that came to my house yesterday. His name is Tyler and he…read morefixed everything quickly. He was knowledgeable and professional. I can not say enough nice things about him. I was very frustrated after a chat and phone calls with Optimum customer service over a two day span. Tyler knew exactly what was wrong when he walked in. He explained everything to me and made sure all my devices were connected to my new modem/router before he left. I've had two great experiences with Optimum and they have been interactions with technicians, real people, not AI chats and phone calls.

Had a really smooth experience here recently! Moved in to a new apartment complex that offers a…read moretech package serviced by Xfinity, and had to come to this location to pick up my router and cable box. The woman who assisted me was kind and efficient, and I was in and out with no problems! Super happy with my first Xfinity experience, and haven't had any issues with my services so far after about two weeks

There's always a long line and wait at this location. If you can goto a branded partner location,…read moreavoid this store. The service here is unapologetically inefficient. I went to attempt to just return a modem. They said that it would be 30min because there were others ahead of me. I left and went to another xfinity location and it took less than two minutes to scan the barcode on the bottom of the modem and give me a receipt.

Had a TV unmounted and it went awesome. If I ever get another TV mounted (don't need it in my new…read moreplace) I will definitely call on them.

Amazing job done from them! Would hire them again anytime! Professional and quickly done and were…read morecalled out same day!