had to call and cancel my service because my apartment complex required that I have Xfinity (idk…read morewhy) I was transferred to a loss prevention department (this is apparently the department that handles the account closures) where the woman I spoke to proceeded to accuse me of lying about my apartment requiring Xfinity she got angry when I refused to stay and repeatedly said that I was sus and weird because of a requirement in place by my apartment lol. I will literally never get frontier again and it's 100% because of her

Absolute horrible customer service literally non-existent. My outages are more often than my…read moreworking internet. I am leaving them as we speak.

Tony is the best and his staff rocks fast in and out No…read moreproblems at all Recommended

Service for returning the equipment was pretty good. Walked in and someone came to greet me and…read morecheck in my equipment. In and out in a couple of minutes only. Was a nice guy who helped me. Seemed knowledgeable too. The internet service itself was fine for us these past couple of years. Never had an issue really. But I have before elsewhere with this company. Just not at the current place I'm living.

Had a great experience at the Xfinity store on Taylor St. Don, the store manager, was incredibly…read morehelpful and efficient in getting me set up with an upgraded, updated iPhone. Customer service at places like this isn't always the best, so it was refreshing to have such a positive experience. Don really went above and beyond--highly recommend!

I visited the Xfinity store at 1901 Taylor Street, Suite B, Houston, TX 77007 for my appointment at…read more1pm this afternoon, Saturday, 8/8/26. A female male employee was assigned to assist me purchase new Internet service. As I am a senior citizen with no technological knowledge, poor hearing, and nearly legally blind, I had questioned her repeatedly on every feature, price, term, and requirements on new service to purchase the suitable product for my situation, but she was unimaginably unprofessional, disrespectful, impatient, rude, and abusive. She ridiculed, embarrassed, made me feel stupid, ignorant, insecure, and worthless. When I asked for other staff to assist me, she shouted at me to sit down and take the equipment which I was trying to purchase. When I told her that I made an appointment at 1pm, she yelled at me "Do you want to finish (the purchase) or not?!" As I was very intimidated by her behavior, I responded "Yes" and asked her what I need to do. She ordered me to just sign the purchase agreement. The entire time, the store manager was defending her unacceptable behavior and made me feel that I was wrong to expect better customer service.

This is not a good service. I paid $300 dollars to get this service connected in April via bank…read moretransfer. JT wanted the money straight away so he met us to get cash from us and assured me that once the electronic transfer was completed he would refund the additional money. A few weeks later he said he was having difficulty with getting their accounts team to refund the additional $300 I paid him. I said he could apply it to our account for 6 months so I did not have to worry about paying them each month for the next 6 months. In the meantime the service which is run through a Roku box kept going down. We only had continuous service for a few weeks out of the 3 months that we had been connected. Almost 3 weeks ago the service went down completely. JT does not answer the phone and cannot still give us a specific date as to when the service will be restored, only to say that they have developers working on the app and they were hacked. I asked him to refund the advance money that I paid him or at least a prorated portion so I could go and get a different service. He said he has to ask him management. That was last week. I have sent him several text messages and called several times and have not received any response. This service is most likely a SCAM. DO NOT USE.

From the owner: Here at Cut The Cord TV, we offer cable TV alternatives. If you already purchase a prepaid cable…read moreplan or even a low-cost cable plan and your needs are still not being met, we have a plan that is a perfect fit to your needs. There are several reasons why it may be in your best interest to cut your cable plan. The number one, and probably the most common, reason for cancelling your cable plan would be because you simply can't justify paying over $100 monthly when you only watch between 20 and 30 of the channels. We believe these prices are outrageous. Most people feel that this is a waste of their hard-earned money - and it definitely is. Cable services are very expensive, so why not switch to a streaming service? Cut the cable cord & start saving money today. A streaming service allows you the flexibility to watch what you want, when you want. You won't need to wait for specific times, specific dates, etc. It's difficult to argue - streaming is the way of the future and is becoming increasingly more popular. It seems as if there are new options every day now. HBO, CBS, and Sony are all becoming involved, and it sounds like Apple wants to as well. Who knows what kinds of services will be provided next? I do know one thing - they will keep coming. There are many different kinds of cable TV alternatives if you choose to cancel your cable plan...

I see the Yelp reviews are all over the place, so I suppose the perceived customer service depends…read moreon individual circumstances. I was immediately greeted, and my issue was handled well. The store itself has easy access and parking, and it is full service. I took some pictures to share, and I give it five stars.

Located in the same parking lot as the Walmart and behind the McDonald's you can find this…read morelocation. The staff was very friendly and accommodating. I went in to exchange a box after speaking to customer service. My entire visit took 10 min. After receiving a ticket at the front. I waited and had my box before you know it. Thanks again for the help.

I like the programs and during normal weather, the signals are good. However, when there was bad…read moreweather, the signal can be pretty bad. The reason I give it 3 stars is the Directv App for iPhone. I used to have Xfinity, and the app was great. With DirecTV app, I have to hit 8 times of the screen before I can get my favorite channel. Some steps are totally unnecessary. It shows DirecTV has adopted AT&T's style, very self-oriented, not care about the customer experience.

Direct TV is the single worst company I have ever dealt with. I will go out of my way to never…read moreever use their service.

I'll give them two stars, just because the technicians who came out to my house on two separate…read moreoccasions were pretty cool, and fast. Basically the missing three stars amounts to horrible Internet service, especially not getting the real speed that I had paid for, as well as the incident which occurred today. So today I came to return my cable box(SL200 HD Receiver), plus the remote. I had called ahead with the automated number to see if there was anything else that I needed to return to them, modem or router, as I couldn't remember if I had rented them or bought them(I bought theirs, but I should've bought my own from the get go). Get there with the two things the person on the phone said that I owed them, the remote, and the Receiver, and turns out I owe them something they never gave me, two somethings actually. I magically owed them a DigitaLink box and its remote, even though the apartment complex I had moved into was on its list of apartments that didn't need the box. The complex I had moved into prior to this one required it, but I moved out of it before Suddenlink put its "foot down" on the rule. The excuse of the person at the desk, was that I must have had an older tv and that's why the technician had "given" me one, even though my setup didn't require one and I had never been given one. Basically, Suddenlink changed me an extra $55.00 for something they never gave me that I never needed to have, not to mention how they kept charging me for two months after I moved out of the first apartment and kept harassing me for the equipment that they claimed I had taken, even though I was using it in my new apartment.

Worst ISP ever, terrible customer service, quality, and value. There's not one good thing to ever…read moresay about this company.

Had a really smooth experience here recently! Moved in to a new apartment complex that offers a…read moretech package serviced by Xfinity, and had to come to this location to pick up my router and cable box. The woman who assisted me was kind and efficient, and I was in and out with no problems! Super happy with my first Xfinity experience, and haven't had any issues with my services so far after about two weeks

I wish I could give a corner of a star or no star at all…read more I truly regret ever doing business with this Comcast/Xfinity Business location. What should have been a simple service turned into months of stress, conflicting information, unexpected charges, and eventually a collection issue. Based on my personal experience, I would NOT recommend working with Amadou Ba. I trusted what I was told before signing up, and unfortunately, what I experienced afterward did not match what was promised. Business owners, please get EVERYTHING in writing before signing anything here. And a special "thank you" to Lorinda Resendez, the manager, for all the help I NEVER received despite my repeated attempts to get this situation resolved. I wish someone had warned me beforehand, so I'm warning the next business owner: please proceed with caution.

They did a great job hanging all my TVs. Used them 4 years ago to hang all my TV in my new house…read moreand then used them recently to hang up a 83" oled.

My mom is in her seventies and lives alone across town. She didn't want anything complicated and I…read moredidn't want to be the one troubleshooting it over the phone every week. They put in a keypad with big buttons she can actually read without her glasses, and a pendant she wears in the house. He spent an extra half hour showing her, not me, how to use it. She calls me less about the alarm now and more about everything else.