Had a great experience buying our new car! Great team and salesperson! Thank you, we love our new…read morecar!

I called on Dec. 2nd to make an appointment for Dec 3rd at 12 noon…read more I showed up at 12:10 due to traffic. Joshua Stone, Service Advisor informed me there would be no problem and would take me in right away. The service department was very slow and 2 advisors were talking amongst themselves about football. They were going to take care of my rear tail light on my 2023 Ram truck that has 9000 miles which was not working. After 2 1/2 hours they did not even look at the truck. I then spoke to Joshua and asked why it was taking so long, I was the only person in the waiting room. He said they were trying to get the water out of the tail light and thought that would work. I decided to walk around the huge service building to see if I could see my truck getting worked on and it was still sitting in the parking lot. When I asked Joshua why he lied to me he said the mechanic lied to him. I told him to just get me a new rear tail light. He finally ordered it while I was there and I waited another 1 1/2 hours. I asked to have all the red warning lights cleared.There were 3 that came on, also to have my tires inflated to the proper levels. I paid and then left as I was pulling out of the driveway all my warning lights came back on. As I walked back in furious Tom Williams CX coordinator approached me quietly and pulled me aside and explained about all the problems they are having in the service department. Those problems included, hiring mechanics and training all service advisors. It is now 4:30 pm and Tom was shocked I was still there. He thought the repairs were done long before this time. I asked Tom to have the owner of the dealership call me. Being there for 4 1/2 hours I did a lot of walking around the sales lobby. I had 2 different conversations with 2 different sales people about what had happened to me in the service depart. Each sales person told me that the service department was a complete mess and one actually suggested I go to the Dodge Dealership in Hoover for my next repair. STAY AWAY FROM VOYLES DEALERSHIP ON GRANTSMILL RD.

Requested my wife's 2016 Buick enclave with a transmission issue to be looked at and diagnosed,…read moreover the phone before even seeing the car he stated it probably needed to be rebuilt and that he had done quite a few rebuilds of this type. I asked if he could look at it and give me a quote on what needed to be done. I waited a few days and called back in which he stated that he had the transmission rebuilt and was working on getting it back in, I was not happy. I received a quote of $5,080.00 for the work done. I had a quote from a different shop for a brand new transmission for $6000.00. I got the car back 3-4 days later and about 2-3 weeks later noticed there was a shudder in which he said on 2 occasions of bringing the car to him that he couldn't feel anything wrong with it, so wife continued to drive the car. The transmission lasted a little over a year and approximately 20,000 miles before it was shifting horribly and lost reverse all together. It was over the warranty period so I didn't even bothalling Kenny's back. We have had to let the car go back as we are still paying on the car and the loan we took out to have the transmission rebuilt, which with the quote I was given after the work was started I wouldve opted for the brand new one. This was and is the worst experience I've ever had with a repair shop.

Kenny is always my go to mechanic when automotive work is out of my skill set. I've had him rebuild…read moremy transmission in my truck, repaired my A/C among other things. Kenny always does a great job in a reasonable amount of time. Yes some mechanic work is expensive but he is always cheaper than the dealership.

Kimberly is outstanding. She does the heavy lifting - managing the interface with the warranty…read moreprovider.

This review is for the location at 7136 Cahaba Valley Rd, Birmingham, AL 35242…read more I am deeply concerned by this business's complete disregard for basic customer privacy. After a family member left an honest, critical 1-star review regarding a pricing dispute at the counter, the owner retaliated by using their internal customer database to publicly post our family's last name, our exact vehicle year/make/model, and our vehicle's mileage. Exposing proprietary data online to punish a customer for an unfavorable rating directly violates Google's Maps User Content Policies against personal data disclosure. Furthermore, while the corporate Mr. Transmission Privacy Policy notes that individual locations handle local transactions, corporate explicitly states they can penalize franchisees who engage in "inappropriate online conduct". Forcing a customer to choose between protecting their personal information and leaving honest feedback is highly unprofessional. Consumers should be warned: if you bring your car here and choose to share your experience online, management may expose your private information to the public to save face.

My old car 152k miles!) decided to break down today (alternator, radiator, battery) on the way from…read moreTennessee to a graduation ceremony in Florida and the people at Liberty were SO incredibly helpful! Repaired super fast and back on the road ahead of expected time. All the love and praise for them for taking care of us in our moment of desperation.

I took my truck to them 6 times and it got worse with every trip. Now it leaks oil and has no oil…read morepressure. It is not driveable. They keep your vehicle for weeks at a time and charge you for the new issues they create. Steer clear of this shop.

I am deliriously happy with the end result I got on my '13 Chevy Malibu! I had a one man accident…read moreone morning on way home from 3rd shift- the pole decided to J- Walk!! Fortunately the speed limit in the RV park I live at is 5mph so not a horrible wreck but I love my beautiful car, but those cosmetic flaws had to be repaired. I keep adding more customizations and she looks more beautiful however, the grill not so much after that am. Bumper replaced, paint matched up spot on and aside from a few black smudge marks on the interior seats, I feel my car is back to showroom condition and THIS makes me content and proud! Good job Alvin and sidekick!! If you want something done right, show it in your pride for your ride & I'm quite sure these guys will see that in your actions & strive to get the job done to your specifications!

While in rural Alabama the rear hatch on my 2016 FORD ESCAPE would not lock. I had over 99 miles…read moreto go before home. I went to the FORD DEALERSHIP in Pell City who stated THEY DID NOT KNOW REASON AND COULD NOT FIX IT. A man recommended I go "down the road to JJ". I did. JJs fixed it in less than 5 minutes. He was not only efficient buy kind and stopped what he was doing to help me recognizing I was from out of town and needed to get home.

Paul spoke to me over the phone about problems on my 03 SL55 AMG. Took it to him for repair on a…read morecouple of them. Work done well and pretty quick considering amount of work done. Car better now. More work to be done - will return. Recommend.

I owned a 2001 mercedes e class 4matic -prior to sale the car needed TLC and items repaired - I was…read morevery happy with the service and the repairs. The communication was excellent all completed as requested.

I came in needing a wheel bearing replaced, as well as front brakes and rotors. I was quoted a…read morereasonable price compared to the place I usually take my car for maintenance. I was told that it was not my wheel bearing, but my transmission that was making the noise. I went ahead and had the front brakes and rotors replaced. I then took my 2019 Camry to a transmission place, and of course, they said my transmission was perfectly fine, that it was my wheel bearing. So after have three different people/places (including my boyfriend, who has a master C license) tell me that I needed my wheel bearing replaced, not only time was wasted, but an extra $125 to have someone look at my perfectly good transmission, was also wasted. I will NEVER take my car to them ever again.

The customer service was great! I stopped by with no appointment and they were able to fit me in…read moreand repair my vehicle the same day and it was a reasonable price!

My son was broken oil pan we call Bennet and he just said bring in!! No problem, he check the 1987…read more3 series 325e then he call us with a very good estimate. He mr Bennet took care of our car and is highly recommend

I did not like going to BMW Birmingham. But coming to Mr Bennette shop everyone is so helpful, and…read morethey make you feel comfortable. The prices are fair and they get you in and out. I am using them for everything now!!