I recently had the pleasure of receiving assistance from Ariel Garcia, and I cannot praise the customer service experience enough! From the moment I reached out, Ariel was incredibly attentive and knowledgeable. They took the time to listen to my concerns, answered all my questions patiently, and provided solutions that exceeded my expectations. What stood out the most was Ariel's positive attitude and genuine willingness to help. They made me feel valued as a customer, and their follow-up ensured that I was satisfied with the outcome. It's clear that Ariel is dedicated to providing top-notch service, and I truly appreciate the effort they put into making my experience seamless. If you're looking for exceptional customer service, I highly recommend reaching out to Ariel Garcia. Thank you, Ariel, for going above and beyond! read more

I was searching on ConEd web site the companies listed as renewable energy suppliers and came across Mpower, I called their customer service department, the lady who assisted me explained how I have two portions on the bill which I had not noticed and how they only replace the supply portion with a fixed rate and I receive renewable energy, still having ConEd as deliverer which BTW have increased their delivery charges by A LOT. I decided to try the fixed rate and to this day I'm glad I made that choice. I don't have to worry about my supply charges increasing, only be mindful of how much electricity I use. Customer Service was nice and helpful. And I was assured that if I was no longer interested, I can call and will not be charged for cancelling. So, it's a win win... read more

This is a good opportunity for NYC residents to receive clean energy. I would rather help the environment by using renewable sources than keep using Con Ed. I had a good experience with the agent who signed me up. They knocked on my door and spoke to me about the importance of protecting the environment. I am already an environmentally conscious person so the sign up was a no brainer for me. I keep receiving my bill from Con Ed so it's all pretty easy and the price is fine. The only reason to take a star off is because the website is not as user-friendly as I would prefer, but the staff is polite when I call with a question. If you meet an agent from this company definitely give them a chance. It's a good service that makes a difference for the environment. read more

The people who solicit at your door are very aggressive. I admit even I was taken in at first. They cross a line by demanding you show them your gas and electric bills so they can lie and claim you have surpassed an "unsafe" usage limit -- then "help" by strong-arming you into switching to their fixed energy rate -- as if usage and rate were related. They engage in unethical business tactics by misrepresenting that their intentions are in your best interest, and by insinuating that it is mandatory to switch. They seem to target immigrant neighborhoods (such as Jackson Heights) where English is a predominant second language. Based on some of the other reviews on this site the employees have clearly been given a script by management to scare and scam people. read more

I had a pleasant experience with switching my electricity provider to them. The agent who came to my door, Ryan, was energetic and helpful. He explained what they do and I enjoyed speaking with him. It sounded like a good idea to me to use renewable energy to help the environment, and I like that I don't have to do any legwork and will keep receiving bills from Con Ed so that should be easy to deal with. I've had them for a few weeks now and the value is good. I know that there are a lot of bad reviews on here from people who don't like soliciting, but my interaction was polite and professional. Would recommend others give the company a chance. 4/5 stars because they didn't have a brochure to give me, I think it would be helpful to have some literature. read more

Where do I begin in this age your always skeptical about door to door business because you think who sent them why are they here but yesterday an agent from MPOWER stopped by and I had no prior knowledge about the visit or renewable energy she was very informative her approach was very educational and guiding she explained all the benefits that were in it for me my favorite one was Less emissions because my daughter has asthma. After the agent left I read a lot about the company but nothing expressed how amazing the experience was this girl and me could've talked all day we exchanged numbers and I can't wait to watch her succeed far before you write anything negative always take the time to look for something positive thank you MPOWER read more

I heard a knock on my door I was feeling sad but when I went to open the door, there was a sales lady talking as thought she was reading a script "My name is Shantal from MPower I'm just ...xxxxxxxxxxxx" I said what ??? She laughed and started over and said my name is Shantal from MPower sorry. I had to laugh, she speaks different with a different accent. She fully explained why she rang the door bell and what her job was . I then after fully understanding the purpose enrolled in the green energy. She left me with a green paper with all the information on it and also her number to call if I have any questions. She is very friendly and has a nice smile . I would highly recommend her to any home !. She is from Jamaica Queens office read more

These two agents came to my door talking about renewable energy, I had no idea I could have renewable energy living in an apt complex in NY. They also explained I could have a fixed rate, meaning I will pay the same amount for all the kwh that I use which is great. I don't have to deal with my supply price increasing since ConEd is already increasing the delivery charges. People look at your bill, I read so much trash here and hate. Think about the planet we live on. Think about how the market is crazy right now. These people are doing something about it. read more

I was very skeptical about this company at first. Dealing with scams and other untrustworthy companies I was very reluctant to speak to the MPower repersenative Don Pablo , He put All my worry to rest after carefully explaining the process of the transaction. helping Me Through the actual process. I've learned a lot about how my Energy can be harmful to the environment, and glad I made the choice to go 100% green. I just want to say thank you for Don Pablo I probably would've never understood this process without him and his patience. read more

so I wanted to take the time to write this review because I spoke with an agent today a lot of people knocked on my door recently about switching but with all these scams going on I was skeptical but after speaking to an mpower agent I decided to make the decision to go green today because she was able not persuade me but educate and assure me about how easy the process was and how I was helping the environment receive a renewable resource this process came w a 0 enrollment fee and 0 cancelation fee read more

I was very interested in solar power energy but wasn't really sure how reliable it could be for an office environment when the worst thing that could happen is everyone's computer shutting down. I had called them and they had Canyon you news stop by my firm so that he could thoroughly explain the benefits of MPower energy. Not only for my management team's budget but planet too. They were knowledgeable about alternative energy resources and Im looking forward to my green energy home bills lowering read more

Mpower Energy started this process with an exceptional presentation and fair price. Very informative, offering professional advice, guidance and a perfect solar system for my home. I was also in the market for a new roof, and Mpower Energy was able to provide me with a beautiful new roof on my house. All of my expectations were fulfilled, the installation team was fantastic, and the project was seamless. I strongly recommend using Mpower energy for your solar and roof needs. read more

I hired Mpower Energy after interviewing two other solar installers. I chose them based on their level of professionalism, knowledge from when I called in to get a quote. They have some real competitive pricing. They installed a solar system on my roof and did a great job. They were very patient with me throughout months of me shopping around and answered my every question. I am very pleased with all their work and time. I highly recommend!!! read more

today this wonderful lady stopped by and helped me explained my electric bill i had a supplier for a while i love renewable energy and she was able to explain the benefits of fixed vs variable. she explained all this and then asked me what decision i believe was best for my household. i didn't feel pressured i rea the review but i believe in the power of change and it starts with mpower thank ypu so much i posted review on both platforms read more

Mpower Energy Sales team has been more than helpful in offering both assistance and guidance in switching towards the clean energy connection in Chicago, IL. They explained in detail the benefits of clean energy to the environment and community. In particular, I wish to offer my sincere appreciation to Mpower Energy Service for being patient and polite. read more

Had to read a few reviews before enrolling but I actually had a great experience with the agent that came by. He articulated all of the terms very well, and made the sign up really easy. Being a military veteran I also appreciated the transparency and professionalism he showed throughout the process, stand up guy. Happy to be helping save the planet. read more

Yolanda's customer service rating was 7 star, above and beyond the normal service. She was amazing and an excellent representative with how she delivered and presented the situation regarding the air polution and going green. I am excited on going green becaude it will help to clean up the air polution and create a safer and cleaner environment. read more

A sketchy, corrupt company that is in the business of scamming people and lying. They will show up at your door and pretend that they need to check something in your apartment and likely do terrible things. Thank god I never let them in. Please be aware. The police are monitoring this buisness and know of the awful things that they do. read more

I am very satisfied with my solar panels and he staff at Mpower Energy. I have had my solar panels for a year now and haven't had a power bill. I was very hesitant at first because all the talk about how even when you go green you get a bill, well I haven't so i must be one of the lucky ones. Thank you for everything Mpower Energy. read more