Shoe donation time! Every time you visit you get 50 points and with 100 points you get a $5 reward…read more What a great way to give back to the community. First time coming to this DSW location and the staff are very friendly. They greet you when you enter the store and ask if you need help. Since my transaction was easy I just gave them my phone number and got my points right away. There are current sales right now and items with a green do is 50% off. So my shoe donations can be used on anything including clearance items. This makes it a super great deal. Took my time browsing for some new boots for Fall weather. They have new items in stock and if you don't find it in store you can order it to ship to your home or to the store for later pickup. That's why I like coming to DSW. Always a good time.

This is a very large, clean, well-stocked, and well-managed store…read more Sales representative Sylvia is AWESOME! During my recent visit, she was very friendly, welcoming, helpful, and a true professional. I wanted a pair of Cole Hahn shoes I saw on display. Unfortunately, my size (13) was not available in the store. Prices here are very reasonable, and customers can expect to find a mix of name-brand and off-brand shoes. I was truly satisfied with my shopping experience. Sylvia went out of her way to locate exactly what I wanted and placed an order for me. The shoes will be delivered to my home free of charge in a matter of days.

Fast and easy. Im just glad they always have my brand Wolverines Industrial shoe truck is really…read moreclose to my job and they show up with the shoe truck. Saves the trip lol

The staff was amazing, Joe Ramirez was able to find me the right fit. Used there scanner to learn…read moreI've been using the wrong size, Sandra there pedorthist was even able to help me get fitted for an insole. Can't imagine using a different insole

I tried calling this store twice because I was ready to come in and buy a new pair of running…read moreshoes, and both times I got stuck in an automated voicemail screening system asking for my name, number, and reason for calling just to see if someone might pick up. After leaving my information, the call immediately disconnected anyway. For a business selling premium running shoes, the communication experience was honestly ridiculous and frustrating. If customers are ready to spend money and can't even reach a human being, that's a problem. Ended up deciding not to shop here at all because the customer service experience before even walking in the door was that bad.

WHAT HAPPENED?! I…read morehad a great experience here a couple years ago and was looking forward to coming back for another pair. But this time? Total disappointment. I went recently and found that the original location had vanished without a trace. No email, no heads up, nothing. After digging around, I finally found out they had moved... into a gym? Really? When I walked into the new setup, it felt chaotic and unprofessional. I was ready to drop $200 on shoes, but I was completely ignored. The staff seemed disinterested and borderline rude. No greeting, no offer to help, not even eye contact. It's shocking how far this place has fallen. From top-notch service to a total mess. What a shame.

Best experience I have ever had at a shoe store Janee was very helpful, informative gave me some…read moregreat pointers I wish I could give her ten stars on customer service. My mom was very pleased with Janee as well.

We loved Janae! She was so attentive and gave great advice at works best for your feet! Will…read moredefinitely be asking for her every time I go! Highly recommend her for anyone looking for great customer service and advice!

Great one stop shopping experience. With wide selections and great helpful staff…read more Clean place Organized and easy to shop

Just left this store. The girl stocking shoes was very rude. I was looking at shoes that were on a…read morerack and she came to me said "excuse me" ripped off the sticker that was on the shoes I had. I told her "oh sorry about that" she replied with a tone saying "it's fine". The vibe I got from her was extremely negative. It did seem like she was some type of manager, the way she was working trying to get something done and not giving customer service. I work in customer service as a store manager, that type of customer service will scare away customers, and is a huge No no for me. I would rather go to the store with less shoes. The only person that greeted and gave great customer service was the cashier.

I went in wanting to change my foundation but wasn't sure what to try. Jennalee was so sweet and…read morehelpful! She took the time to make great recommendations and even helped me find the right color match. Unfortunately, the store was out of the shade I needed, but she was kind enough to give me a small sample to take home and try before ordering it online. I truly appreciated how kind and patient she was, especially since I wasn't having the best day. Her kindness really made a difference, and I wish more people were like her. Thank you, Jennalee, for making my experience such a positive one!

One of my favorite department stores is Kohl's in the City of Industry. It's located on Grand and…read moreValley Blvd. The store is neat, and I have Amazon Prime, so I sometimes return my items at Kohl's. I'm glad that they have an Amazon return booth, which is very convenient, efficient, and trustworthy because Amazon refunds me immediately. The Kohl's staff will give you the return tracking proof with the coupon to shop at Kohl's. Their stuff is usually not cheap, or they charge a higher price without sales, promotion deals, or coupons. However, if you have the Kohl's app with Kohl's Cash and coupons, then you can get a very good deal. Another tip is that I have the Capital One Kohl's Rewards Visa card, and I always use this card to pump gas. You get 7.5% in Kohl's rewards on Kohl's purchases every day, and 3% in Kohl's rewards on gas, 2% in Kohl's rewards at grocery stores, and 1% for other purchases. My daughters bought 2 pairs of jeans today, and guess how much I paid? I only paid less than $7 because I have my Kohl's Cash for $25 in the app, and I also have an instant $10 off when you spend $25 or more in-store & online coupon (expires on June 29, 2025). It's such a steal. My daughters could not believe it. Also, we like to shop at the Sephora inside the Kohl's. They now have the self-checkout, which is another plus for shoppers like me. I like self-checkout and applying coupons and Kohl's cash myself. The layout is so much better than before.

My kids needed shoes very badly, I didn't feel like going to a large retail store just to buy…read moreshoes, I wanted to be in and out within a few minutes since it was a Monday evening. I searched for shoes on Yelp and came across this place that's so close to home. We gave it a try since it was so close, mine you it was close to 8 pm. We went in and it was 2 workers, the younger person came and helped us with so much effort! It's like her very mission was to find the right shoes for my kids with a huge concern of making sure they got comfortably for them which I truly appreciated. It was no bother at all to get different sizes and brands and that made me feel at ease. We bought 3 pairs of shoes with ease within 20 minutes, no stress or haggling and much needed help! To top it off, they have a spinning wheel to see if you win one of their prizes which I was not expecting at all, that was pretty cool! All in all, great experience, will come back for future show purchases!

It was my first time at this store. I called ahead of time and they confirmed a size and specifics…read moreI needed. They have a large amount of sizes for other shoes. Friendly staff. They speak English and Spanish. With every purchase you get the chance to potentially win a new pair of shoes of equal or lesser value, a soccer ball, and other goodies. Good prices overall. Sass

This store is ridiculous. I can't believe they are still open. Cashiers don't know anything.read more

Good place to shop story has great shoes lots of gear and accessories 130 New Year's Day some of…read morethe staff is friendly I would say half-and-half but what gets me is two guys were standing around at the front desk just talking laughing making jokes of people when they come in and nobody was watching them I asked one of them for the key to the restroom he told me it was not working which I believe is not to be true stop talking so much and do some work I'm sure this company is not paying you to stand around checking your phone. I think this was a manager.

I come here for my family's shoe needs because it's convenient and the prices are affordable. You…read morecan sign up for discounts and earn points, which adds up to great savings over time. My only wish is that they had more staff available to assist customers--it would make the experience feel more personal.

I placed an online order for a hat at right when the store opened, and expected the order to be…read morefulfilled or at least updated throughout the day. After hearing nothing, I called around 8:00 PM to check on the status. I was then told that the item had been sold earlier that morning and that my order would need to be canceled. What is especially frustrating is that my order was placed before the item was sold to someone else. Had the store processed online orders when they were received, the hat should have been set aside for my order instead of being sold to a later customer. Because my order was not handled in a timely manner, someone else was able to purchase the item that I had already paid for. On top of that, nobody contacted me all day to let me know there was an issue with my order. If the item was unavailable, I should have been notified immediately instead of having to call myself nearly 10 hours later. Had I been informed earlier, I could have made other arrangements. Unfortunately, this was a birthday gift for my dad, and now I am left scrambling to find a replacement at the last minute. I understand inventory mistakes can happen, but the lack of communication and failure to prioritize or properly process online orders was extremely disappointing. I hope the store improves its online order system and customer communication so future customers do not have the same experience.