Was recommended by two people who have all their hair services done here. I needed a simple braid hairstyle done for my daughter's prom. We arrived five minutes early for a 1:30 appointment. At the time of booking the appointment we told the stylist what time we would need to leave by (2:30) so she suggested the 1:30 appointment stating that we would have plenty of time and that another stylist would be helping her with the braid. Well, we waited 20 minutes and wasn't put in a chair until 1:50. After getting prepared, it was now 2:00. Showed the picture to the stylist Michelle, a simple French braid, off to one side, almost like a side ponytail, curled at the ends. She stated that the other person who was mentioned that would help with the braid would not be in until 3:00 and that she was "not good with braids" and "would do her best". She started teasing my daughters long, straight hair. Then she proceeded to do some strange twist type style across the bottom of her head. Not at all like the picture or what we asked for or what was discussed. It looked horrible. We reminded her that my daughter wanted a braid and she started over, again though doing some strange thing across the bottom of her head near her neck, not at all like a normal French braid starting from the top of the head. She pulled hair from the braided piece to make it look "bigger" (again, not at all like the sleek, tight braid in the picture shown). She then began curling the bottom without even finishing the rest of the hairstyle. Again, we said that we wanted a braid done from the top of her head, off to one side. By now, it's almost 3:00 and we had been there, in her chair for an hour and the only thing that was done was a braid going across her head by her neck which we didn't want. I could see in my daughters face how unhappy she was. Michelle also had another client waiting since 2:30 that the receptionist kept reminding her about so now she was getting frazzled and annoyed. So now we told her we have to leave soon, that we were running late, so she just added a braid from the top, sprayed it and said we were done. Didn't even fix the curls at the bottom. It was horrible. I left the salon crying to go pull up my car that was parked far away leaving my daughter who was clearly upset and my mother who was gifting this to my daughter for her prom. When I pulled up the car they came out and my daughter burst into tears. I don't know why my mom even paid for it but she said when we got home we would fix it. Well, being that we were now running an hour behind schedule, there was no time for that. We went home, took the hairstyle out and she wore her hair down which completely ruined the whole look for the night having a one shoulder dress with an intricate back. It looked like a rats nest that she had slept in for five days. I could have done that for free. To top this whole thing off. There was a receptionist, a makeup artist, another stylist who left, and the owner in the salon during the time we were there. The owner, was dyeing her own hair and had her child who was there with her. Didn't say a word. You would think if you see one of your employees struggling you would offer some help or speak with the customer to help the situation. Nope. She was too busy doing her own hair and running after her child. I would never, ever go back here or recommend this place to anyone! Completely ruined my daughter's special night and leaving her to rush to get ready. I want to leave -20 stars but Yelp won't let you post a review without putting any stars. They do not deserve the one star. Horrible. read more