Very poor customer service. Do not waste your time. I first found out about this business when an advertisement came in the mail soliciting my business. I called very soon after I got the bulk general mailing. It started out bad when they told me right away they could not take my chainsaw because they were backlogged currently but would call me when they could fit me in. ??? Odd because your company had just sent out the mailing. I said okay and 1 month later they called and I took the chainsaw in on 06-02-20. The deposit for them to assess the problem was $40.00 which I paid. I was called back on 06-04-20 stating my chainsaw was ready for pickup. I went back right away and picked it up and paid the balance of $61.03. On the same day of receiving it back I noticed LOT's of oil coming from it. I called back and left a message twice asking for a callback to discuss this problem. No one bothered to call me back either time. Finally since no one would callback I took it back on 07-03-20 and explained the problem. They took it back and told me they were one mechanic down but would put it at the top of the list to hurry it along. I waited, waited, waited. Finally on 08-06-20 I called back and left a message asking for a callback on the status. No callback. I called again on 08-10-20 and left a message for a callback and no callback. Finally on 08-15-20 I spoke to a lady who stated it slipped through the cracks and that she had given my message to a tech to call me and she was sorry they didn't call me back. She put me on hold stating she was going to talk to the tech now. She came back and said he was working on it now. She informed me he started it, made some adjustments and left it out overnight and it didn't leak anymore. So basically my chainsaw had sat there all that time and they were just now looking at it. I explained to her it had leaked a LOT of oil and I asked her had he started it up? She says she will ask him more questions and get back to me, but I could come and pick it up. I went and got it the very next day. I received no paperwork on what they had done this second time. No personal apology on the poor service, the multiple no callbacks, keeping the saw for so long, nothing. It leaked bar oil and gas on my way back home. The first time I picked it up it didn't leak bar oil at all. It's running, but who know's for how long. I fully expect it will likely start leaking the oil again. I am fully aware old chainsaws leak oil, but it was LOT'S. Don't waste your time going here. I hope this will help someone. They need to learn how to provide good customer service. This place really disappointed me. I sincerely hope this review will help others. read more