The Absolute Worst Moving Experience--Avoid Premier Coordinators and Golden at All Costs…read more
I have moved approximately 10 times in my life, and I can confidently say that this was the worst experience I have ever had--which should say a lot. If you're considering Premier Coordinators, let me save you the trouble: DO NOT HIRE THEM. Golden, the so-called owner, and his team turned my move into an expensive, exhausting, and disorganized disaster.
This was a move from Southern California to Northern California--a six-hour drive. And yet, thanks to the incompetence of Premier Coordinators, it took FOUR DAYS. There is absolutely no excuse for this level of failure.
Golden was supposed to be there for the move himself, but at the last minute, he flaked. Instead of showing up as promised, he left us with only two movers--a single guy and an older woman--who were clearly incapable of handling the job. Because of this, we ended up doing majority of the move ourselves. Let that sink in: we hired a moving company and still had to do the majority of the work.
To make matters worse, the movers showed up late every single day. Not once, not twice, but every single day. No urgency, no professionalism, just wasted hours and frustration.
And what were their excuses?
* "We got a flat tire." Yet, no proof was ever provided.
* "We don't have money for gas." Why is a professional moving company not prepared to cover fuel costs?
* Mysterious, unexplained delays that had nothing to do with the move itself.
We firmly believe they stopped in both San Francisco and Los Angeles to party instead of actually getting our belongings to the destination on time. There is simply no other explanation for why a six-hour drive took FOUR DAYS.
Before the move, we even FaceTimed Golden to show him all of our belongings so that he could properly assess what was required. Despite this, he still completely mismanaged the logistics. We ended up needing three trucks total, something that should have been planned from the beginning. Instead, we were left scrambling to rent extra trucks and make last-minute arrangements on our own dime.
Despite paying in full for this service, we had to rent additional trucks, cover fuel costs, and even pay the movers directly because Premier Coordinators failed to provide the necessary resources. This was beyond unacceptable--we hired professionals, and yet we had to take over the job ourselves.
The lack of organization and professionalism was staggering. At one point, Golden even asked me if I thought his own employees were on drugs. If the owner of the company doesn't trust his own team, how is anyone else supposed to? The lack of oversight and accountability was appalling.
After acknowledging how badly his company failed, Golden promised us a partial refund of $2,500. Yet, just like everything else with this company, that promise has not been kept. We are still waiting for our money, and unsurprisingly, Golden has gone completely silent.
After the move, I tried to resolve things amicably. Golden told me he would "make it right"--but unsurprisingly, he has been completely unresponsive ever since. No returned calls, no follow-ups--just silence.
At this point, I've had no choice but to contact a lawyer because it's clear that Golden and Premier Coordinators have no intention of owning up to their failures.
We refuse to let this go unnoticed. We will be posting this review everywhere possible to warn others about this scam of a company. In addition, we are reporting Premier Coordinators and Golden to the Better Business Bureau (BBB) to ensure they are held accountable for their disgraceful business practices.
Final Warning: DO NOT HIRE PREMIER COORDINATORS
If you value your time, money, and sanity, run in the opposite direction. Golden and his team are unreliable, unprofessional, and completely incompetent. This was, without a doubt, the worst moving experience imaginable, and I wouldn't wish it on anyone. Do yourself a favor and hire a company that actually respects its customers and knows how to do the job right--because Premier Coordinators is a complete joke.