Capstone Mortgage is the best. I've used them many times to finance and refinance home purchases…read more Chris Smith and her team are very professional, always get you the best rate, work fast and are honest and up front about the lending market and what they can do for you.

I have been working with Chris Smith and Capstone Mortgage since moving to MA in 2002 and we have…read moreworked together many times. I have the highest regard for Chris and her team. She takes the time to explain all options well and takes the stress out of the finanicing piece of the real estate process. The team makes sure they deliver as promised and always come through. I will continue to use them and I recommend Captsone Mortgage highly.

Rob and Nancy- the dynamic duo! I had a complex scenario where I was moving from a multi-family to…read morea single-family home. Rob was able to work closely with me to provide guidance, support, and a very competitive rate. The clear and prompt communication sets this team apart. We look forward to working with Rob and Nancy again in the near future!

Attempted to set up an initial call. Used his website which had an automated "chat bot" asking me…read morebasic questions ("is this a refinance? what is the value of the home?"). The bot asked me for a phone number and a time to call. I gave it this morning at 9am. No one called. So I emailed and asked if a human, not a chatbot, could reschedule. Apparently Rob replied and apologised and asked me for several times today to talk. I told him 11am was open, and he confirmed he would call at 11am. He also took my phone number again (I guess his chatbot didn't actually record it, so beware if you use that system). 11am rolls around, no call. After ten minutes I email again asking if anyone was going to call, no response. Been 30 minutes, and I think this is a pretty poor sign. I'll be working with other mortgage brokers moving forward. I'm flexible on my schedule, but to not even attempt to contact your potential customer to let them know you can't call? Why bother scheduling in the first place? Wasting someone's time is about the worst first look you can do. Doing it twice in a row on the same morning? Not great.

Dan is unbelievable! Prior to working with Dan I was referred to two other loan officers and it was…read morea nightmare. I was so stressed, anxious and left in the dark. Dan was able to help me in a time crunch so efficiently and explain everything to me. He is knowledgeable and provided me with the information I needed to make things happen. I am so grateful to work with Dan. He completely calmed my nerves and made this process seamless!

I second all the positive comments about working with Dan- buying a house is full of complications…read moreand challenges and reasons to be overwhelmed but Dan made the mortgage process LITERALLY seamless. I've heard horror stories of mortgage companies being careless, changing terms and making last minute demands, etc. etc. but Dan led us through the process, explaining everything [and delivering a great rate] without a hitch. I am SO glad we worked with him, and highly recommend to anyone in the process of seeking a mortgage.

Joe and Julie were both instrumental in helping me with a fairly complicated mortgage transaction…read more In the end, they saved me money and time so 5 stars for the Monument Mortgage team!

Being in insurance and working with mortgage brokers on a regular basis, I can say that Mona is one…read moreof my favorite to do business with. She is always professional, promt, and polite. I would recommend Mona and Monument Mortgage to anyone looking to purchase a new home or refinance a previous mortgage (especially with the way rates are so low these days!)

Terrible experience with this company. Totally unprofessional and disorganized…read more First problem: we didn't find out until a few days before our finance contingency was set to expire that that the appraisal had never happened. According to Guaranteed Rate, the sellers had refused the appraiser entry to the property. A note that we only found this out because we reached out to them and not the other way around. We later found out from the sellers directly that they had never been contacted by an appraiser (we suspect GR dropped the ball and never scheduled an appraiser). Second problem: they lost our documents multiple times: we were, at one point, asked to resubmit some documents for the 4th time. Third problem: they failed to follow up on questions we had multiple times. At one point, a closing cost that was supposed to be taken care of by the seller was assigned to us. When we questioned, we didn't get an answer until over 24 hours later, which, in turn, resulted in a pushing back of our closing date. They also, wrongly, tried to push us into signing the inaccurate document, claiming that it could be "fixed" at closing. Fourth problem: Because of all of the above, we came very close to being fined by the sellers for delaying closing multiple times. Fifth problem: Despite very clearly telling them to leave me alone, they keep contacting me, trying to get me to refinance with them. After our experience in buying a home, we will never do business with them again.

Andrew and Team provided fantastic service - they were reliable, responsive, and got me a great…read morerate on my mortgage.

In July of 2010 we closed on our house thanks to Carol and Bank of America. I have relatives and…read morefriends that all have bought houses in the past 5 years. Every single one of them had problems with their mortgages. More than one person wound up with a higher rate or points at closing which were never mentioned until that day. I could go on and on but every person I spoke to told me to watch out. Carol came as a personal recommendation from a business colleague. Carol was bar far the best mortgage loan officer anyone we knew had ever heard of. Carol even came to our house a few times to get necessary paperwork. Even with the bumps in the road(evil sellers broker) she made every part of an otherwise awful, stressful process better. Most importantly - WE CLOSED ON TIME!!! Anyone who tells you to avoid the big banks because they are bad is WRONG. I can tell you from first had experience, it's not the banks it's the Mortgage Loan Officer you use. Carol is the Best!!!!

Professional , knowledgeable and superior customer service by Shant and his team…read more Rates are competitive and Shant is always available

I'm sure if you have a simple straight forward local mortgage G-Rate will do a nice job.. Because…read morethey have so much volume they have invested in the latest mortgage underwriting technology. Unfortunately, that technology is not at all friendly or forgiving. All is fine until you add complexity to the situation and need hand holding. I've closed on 30+ mortgages in my life, have owned dozens of properties and this was by far my least favorite closing experience. When things went sideways the implementation team was literally afraid to bring in the boss (Shant) for assistance causing multiple delays all they up to the night before the first scheduled closing. We eventually got it done but the underwriting process was absolutely ridiculous. Here is one example; the underwriters required an official letter from my employer on company letterhead and signed by HR describing the frequency of my annual bonus. Really?? In summary, very nice people but not the best experience. Good Luck.

We have refinanced with American Mortgage Resource, Inc. twice. Both times the process was smooth…read moreand easy. The knowledge basis is vast and the communications were always clear. Our questions were answered in a timely and professional manner. Anyone that is considering purchasing or refinancing should seriously consider American Mortgage Resource, Inc, you will not be disappointed.

I have been working with Mike DeSantis for over five years and he is the best mortgage broker I've…read moreever dealt with. I own several properties and have owned homes for over 20 years so have been through the home finance and refinance process many times over as interest rates have varied and I've sought new opportunities. Working with Mike DeSantis and American Mortgage Resources has been the best of all these experiences. At this point I have refinanced two houses with him and bought a third and he has been amazing through all of these transactions. He is always trying to think of the best strategy for your situation and can come up with creative approaches to find a better deal. I could not recommend him and his team more highly!