If you value your health, money, or dignity, avoid Movati Athletic like it's radioactive. Signed up at Movati Kanata. Saw couples with visible skin infections making out in the co-ed pool. Complained multiple times. Zero action. Management shrugged off what looked like biohazards. Tried switching to Nepean. In April, they said the transfer fee was $10. Went back five times -- always a new excuse: no forms, no manager, come later. Then magically, on May 13, I'm told it's $30 now. When I brought up the scammy delay tactics, Emily Naftel (Member Experience Supervisor) accused me of lying, told me to either pay up or leave, and blocked me from entering -- while my account was paid in full. If this is "premium fitness," then I'm a flying elephant. Movati doesn't care about hygiene, ethics, or customer service. You're paying for STD soup pools, bait-and-switch fees, and staff who gaslight you at the front desk. Want better? Literally anywhere else is cleaner, cheaper, and run by grown adults. read more

Reviews MOVATI Athletic Barrhaven Reviews MOVATI Athletic Nepean Google review summary 5 4 3 2 1 3.4 (512) Reviews All pool39 pay36 desk31 sauna27 +6 Sort by Most relevant Newest Highest Lowest GoGo Ball 1 review Looks like aquarium everything is broken and dirty ZERO COMMUNICATION AMONG THEIR STAFF. They are running around confused. THIS LOCATION NEEDS SERIOUS TRAINING. staff hate their jobs. its obvious. EVERYTHING IS BROKEN. THEY EXPLOIT US and ... More Pathak Meet 10 reviews·7 photos a month ago Love the gym, love the staff great place. But but but I hate it when they walk new people when they were trying to show ... More France Saint-Denis 6 reviews a week ago New I've been training with Sydney Chapados for the past year, doing both floor and reformer Pilates, and I couldn't be happier with the experience. She is an incredible trainer who keeps every session engaging by introducing variations and ... More Rachel Hammer Local Guide·37 reviews a month ago Friendly and caring staff here! I really want to also take a minute and thank Nike C. and Desiree L. from the member support team here at Movati! They went above and beyond in taking care of my family's membership needs, they were knowledgeable and offered options given some lifestyle changes. Thank you so much again! Reviews MOVATI Athletic Nepean Google review summary 5 4 3 2 1 3.4 (512) Reviews All pool39 pay36 desk31 sauna27 +6 Sort by Most relevant Newest Highest Lowest GoGo Ball 1 review Looks like aquarium everything is broken and dirty ZERO COMMUNICATION AMONG THEIR STAFF. They are running around confused. THIS LOCATION NEEDS SERIOUS TRAINING. staff hate their jobs. its obvious. EVERYTHING IS BROKEN. THEY EXPLOIT US and ... More Pathak Meet 10 reviews·7 photos a month ago Love the gym, love the staff great place. But but but I hate it when they walk new people when they were trying to show ... More France Saint-Denis 6 reviews a week ago New I've been training with Sydney Chapados for the past year, doing both floor and reformer Pilates, and I couldn't be happier with the experience. She is an incredible trainer who keeps every session engaging by introducing variations and ... More Rachel Hammer Local Guide·37 reviews a month ago Friendly and caring staff here! I really want to also take a minute and thank Nike C. and Desiree L. from the member support team here at Movati! They went above and beyond in taking care of my family's membership needs, they were knowledgeable and offered options given some lifestyle changes. Thank you so much again! GoGo Ball 1 review just now New Looks like aquarium everything is broken and dirty ZERO COMMUNICATION AMONG THEIR STAFF. They are running around confused. THIS LOCATION NEEDS SERIOUS TRAINING. staff hate their jobs. its obvious. EVERYTHING IS BROKEN. THEY EXPLOIT US and drain our money every month , EVEN THE 3RD WORLD COUNTRIES DONT HAVE IT THIS BAD. WORST MANAGEMENT EVER. they are so cheap that they do not want to fix anything. Their hot tubs is always under maintence, showers are all clogged, closets are broken. everything is damaged. Pay ppl to fix stuff instead of giving management $$$ to do nothing. Fix this or lose members. read more

I am very happy with my experiences at Movati Nepean. This is mostly due to the amazing instructors with a special shout out to Danielle, Cathy, Bloody Mary :), Melissa and Diane. The staff are all very friendly, the facilities always clean and the variety of classes is exceptional. I don't have anything negative to say. Keep up the good work Movati Nepean! read more

I have been a member of Movati for, I believe, over 2 years and I recently discovered Movati's policy changes in which transgender men are allowed in the women's section. Many of the women who workout in this section are those who removes their hijabs while working out and this "inclusion policy" has made us all feel unsafe. I also want to emphasize that not only was I unaware of the recent policy change at Movati, but many other women in the changeroom share the same sentiment. They don't feel comfortable changing their clothes without having to scan the room or simply weren't made aware of this occurrence and have been getting completely naked in the changing areas which further adds to our discomfort. In an attempt to address my concerns, I decided to cancel my membership and many other women I know will be as well. Unfortunately, there is a 30-day notice for cancellation, and as a result, I am now obligated to pay for the next month without being able to work out under these circumstances. This situation has left me dissatisfied with my experience at Movati, and I hope the management considers the impact of these changes on the overall comfort and safety of their members. read more

What a bunch of douchbags!! Never been in a Movantis before so just wanted to try it out. I had called a few days ago about trying it out. The person then said to just come to the desk with ID and they'd set it up. Today, upon the front desk refusing to do that I asked to speak to a manager. She left somewhere for 5 mins and came back only to say her manager agreed and said I needed to register online first and they'd call me back to arrange for an appointment at the gym's convenience. I wasn't happy about her unwelcoming behaviour. She offered to sell me a day pass for $26. I told her my monthly fee for a Planet Fitness high-end membership is $25. She said, then I should go there. I felt like telling her to go screw herself. Instead I walked away disgusted. I'll never again ever go near the place. - Lost customer for life read more

The inclusion policy at movati gives me massive anxiety everytime I go. It essentially allows men to go in the women's change room. It is such a shame we have come to a place in society where we are allowing men into women's space and putting women at risk just to make men comfortable. I wouldn't complain in person because I wouldn't want my membership revoked, as they have done to other women who have complained. Every single time I get changed I'm afraid and looking about the room to see if a man is around me. read more

Horrible experience. I almost had a heart attack when I saw my new jacket with all my staff inside was missing. The front desk peole reaction was " do you want to buy a lock" . read more

Movati is a very pretty gym. I don't know if that matters to anyone, but I like it. I've always been the type of girl to hate working out next to men, so I particularly love that this gym not only has a women's only workout area, but they also have some women-only classes, and a women's pool- all out of the way and off of the women's change room. Perfect. There are many lockers, but you have to bring your own lock. I kind of hate this. I really enjoyed their old system where your gym pass doubled as the lock for your locker (you stick it into the combo lock and set your own combination) but, changes happen and that's okay! The change rooms are really spacious, which is great if you need to shower and then get ready for work after a workout. It's a real perk in my books! The facilities are really nice. There's a juice/coffee/protein bar, gymnasium downstairs, yoga studio, cycle studio, and co-ed class studio on top of all the regular workout equipment and co-ed pool. I'm sure there's more that I'm missing, too. When I come to workout at Movati, I don't even feel like I'm just at a gym, it really does feel like a fitness club. The staff and instructors are really friendly and helpful, and I've never had that awkward and uncomfortable self-conscious feeling here because it's such a great vibe. Personal training is pretty pricey, but when I did it- I felt I was getting my money's worth (unfortunately I couldn't continue as it was just too expensive, but if it's within your budget- go for it!) read more

It's ok but I find for my whole family there are better deals, if you bring that to thier attention they just argue with you and tell you how great it is there..........but we have a pool, wow....your right I am only the customer, btw my son is quitting cause he found a better gym, half the price, lol I was told but we have a pool......yah read more

What a bunch of douchebags!! Never been in a Movatis before so just wanted to try it out. I had called a few days ago about trying it out. The person then said to just come to the desk with ID and they'd set it up. Today, upon the front desk refusing to do that I asked to speak to a manager. She left somewhere for 5 mins and came back only to say her manager agreed and said I needed to register online first and they'd call me back to arrange for an appointment at the gym's convenience. I wasn't happy about her unwelcoming behavior. She offered to sell me a day pass for $26. I told her my monthly fee for a Planet Fitness high-end membership is $25. She said, then I should go there. I felt like telling her to go screw herself. Instead I walked away disgusted. I'll never again ever go near the place. - Lost customer for life read more

They still charge me after membership is over, with a super LATE notification. I know businesses are all losing money during covid, but have some empathy for costumers shall we? Also, swimming pool is usually crowded, my towel has been stolen once...make sure bring a lock... Teachers are really nice tho, perhaps they are paid really well. No complaints on that. read more

I've been a member of this facility for a little over a year. It's lovely, and having all the classes - including yoga - included is a definite plus. It's expensive, but if you use all the amenities several times a week, it's worth it. Recent policy changes (to not allow members to use the studios when they are empty) and renovations (that removed the only available studio-like space and the gymnasium) mean that the math no longer works for me as I'm now paying to use spaces like this elsewhere. I've been trying to connect with the manager to discuss for weeks, and they don't seem that interested in hearing what I have to say. Add that to some very recent changes to the way that group classes are structured (I'm not loving the standardization that has been imposed on instructors), and I am cancelling my membership. read more

I have been a member of the Movati Nepean gym for approximately 18 months and have enjoyed it for the most part. The staff are very nice, the facilities are reasonably good and many gym members follow the common sense rules. Having said this, I do have some complaints, about a few things. 1. Equipment: The padding on many of the machines is ripped or worn out and have not been repaired/replaced. 2. Cleanliness: The men's changeroom is extremely disgusting, any time of day! The common gym area is so so, but most often there is a great deal of dirt and dust, especially on the carpeted areas. 3. Gym Rules: From my observations, most gym members do not clean the machine seats or handles, gym mats, etc after use. More and more members have begun to place personal items on one machine (in an attempt to reserve it for their personal use) and then proceed to work out on the other side of the gym. Much of the time, many of the antibacterial towelette dispensers are empty. Many members leave their locks on a large changeroom locker. It is my sincere hope that Movati addresses the above-listed issues as I'm not sure how much longer I will feel comfortable working out in their facility. read more

As always, Mavati is leading the gyms and increasing the old standards of conventional gyms. Nepean location is top of the notch, clean, maintained, and motivational upon walking in. Recommended to all levels of gym goers. read more

The facility is very nice except the men's shower room and locker room often (many times) smell like a full septic tank. Ventilation is required as the smell would gag a maggot. Men pay the same membership as women but are not provided anywhere near the same number of classes or the same access to a pool. The only thing that has Men on the title is the locker room everything else is Family or Women only. I think the men are subsidizing the women and a religious minority that dress head to foot. Not fair to men. read more

So a month before my 1 year membership anniversary I got an email stating that they are increasing my membership to $2 more a month for basically no reason. Now, $2 more isn't much but since I'm already paying $72 a month, which I think is a lot, and then moving forward $74 a month without any new benefits, I really don't think it's worth it. Yes, their facility is very sleek but I end up using the women's section most of the time, which isn't very well equipped. On top of that, before you could use your card to lock your lockers which was very convenient but for some reason they switched to regular lock and key lockers which I am not a fan of. Why? - because I don't like having to carry around a key while I work out and use the shower; and I had to buy a lock and key from them just for this purpose. Plus, their hours aren't very convenient on weekends and statuary holidays. I've never really had to deal with the front staff so can't really comment on the customer service. Overall, after a year of paying a lot and using moderately good facilities, I think I am going to cancel my membership. My alternate would be the university gym, which although is pretty awful, but I'm paying $88 a semester anyway for it so I might as well use it. read more

I love the amenities that Movati offers. This location is newer, coming up on 2 years I think. It still looks new as the staff do a good job keeping it clean. The cardio area has big windows for natural light and a lot of TVs along the front wall, as well as TVs in the equipment itself. Everything seems new and I never see anything out of order for long if at all. Lots of different types of treadmills I haven't seen in other gyms including one that does a great job simulating outdoor running. I hate treadmills, but I can handle this one when outdoors isnt an option. I really like the dedicated stretching space between the cardio and weights area. I find this is often overlooked in many gyms. It has lots of space and the mats, bands, and equipment needed. What I don't like is the layout of the building. Because the women have their own area, the womens' changeroom is completely separate from the co-ed pool. The co-ed pool has the men's changeroom and a small co-ed changeroom that access it. The co-ed changeroom has none of the special amenities like steam room and sauna, and is not well planned for actual use. It has 3 showers which are also the only bathroom stalls. And it has 2 standalone changerooms. These can all fill up fast. The layout of the facility does not lend itself to modestly changing in the common space (lots of foot traffic from staff, full families of kids coming and going), so unless you're lucky enough to get a shower room, you're waiting in line. Unfortunately its also not really possible to go from the co-ed pool to the womens area, which has additional amenities like steam room and sauna and way more showers, without crossing through the entire lobby and the hallways to the womens changeroom. Not fun. While there is a pool in the womens area, the pool is used for aqua classes at the busiest times of the day. A single lane in the womens pool for lane swimmers during the aqua classes would solve this issue and allow all gym guests to use all amenities they're paying for. read more

The facility is impressive and well maintained, but sales tactics are a overly aggressive. A friendly sales associate took the time to show show me around and explain fee structures, but was not willing to let me try the facility (a day pass is $20). Take your business elsewhere! read more

I was so excited to switch from Goodlife to Movati since the facility is gorgeous and there are so many fitness classes to try, but unfortunately my experience was very poor and my entire family cancelled our Movati memberships. The Meadowlands location had extremely rude people working at the reception desk. I went in with my sister to use the "Free Day Pass" that came complimentary with one a membership, and we arrived at 9:20pm. The Movati employees informed us that the passes expire at 9:00pm so we could not get in. Although we asked if they could make an exception and help us out (since my work schedule did not allow me to come earlier in the day), they were not compromising, and furthermore did not even give us an alternate solution as to how we could contact their manager. Instead, they started saying "this conversation is over" and just wanted us to leave. We called the managers the next day to complain and he was quite nice, saying that he apologized for such rude behavior. We informed them that we still wanted all our memberships cancelled and would be coming in shortly to do so ($960 for a year membership where the staff is rude did not seem worth it to us). However we went in person a week later to cancel, and they charged us for 2 more weeks of the facility. Although we had not used the facility once yet, they were again very un-compromising and would not budge. They charged us $36 each for 2 weeks of essentially not using Movati, and did not even believe us when we said we came in the week prior when we got in an argument with the staff. Overall: - Great new facilities that I was excited to try out - Very unfriendly and unwelcoming staff - Are not understanding of your situation at all (I mentioned the last point because our family had been at Goodlife Fitness for 7+ years and never once did we have any issues. If anything came up, they were always willing to be flexible and help us out, whether it be getting free day passes for friends, extending our membership by a week or two until we renewed, or even just letting us in the facilities when we forgot our passes with no issues whatsoever). read more

Very nice facility newest one in Ottawa, staff seem very friendly and they have enough machines and free weights to support the amount of individuals working out which is awesome! read more

It's the best gym in town. Unfortunately, they don't operate as same as Goodlife 24/7, and on weekends they close at 8 pm

Highly recommend this gym! It is modern, and clean and the staff is very helpful. I love all the classes too. Great energy and very motivating. I recommend the Rhythm and Beats, physique, barbell, and HIIT classes. The hot yoga is also really good, there's a good variety and lots of different instructors with different styles. read more

Not very flexible in pricing and accommodating a busy person. Do not care about the group exercises nor did I want a personal trainer. Wanted access to weights, cardio, pool, steam room and sauna. Movati wanted $82 a month for the basic plan. Got $62 a month with GoodLife's top plan that included access to all their clubs across Canada that includes the towel service but most of their clubs do not have a pools or steam rooms. With Movati's basic plan, you get access to all the clubs in Ontario with no towel service. $10 more a month gets you the towel service and other frankly useless add-ons. I called one morning for a tour after work and to talk about other packages but they were unreasonable and wanted me to come much later at night. Quite inflexible. Still looking around. Maybe Movati will grow up and have more flexibility or GoodLife will start adding pools to their locations. Still looking around. read more

Terrible customer service at the front desk, my first time at the gym with a free pass my friend gave me. I pretty much just got integrated and delt with a lot of under breath words from the person at the desk named Broly, I will Not sign up for this club due to such experience. read more

I hate how the memberships work at this gym. It's a scam. If you move away like in my case for example, you may not cancel your membership under any circumstance. They want you to pay off the rest of your membership first which is 1000$. I feel like this gym is a scam. I am extremely frustrated. read more