Love the apartment. Newly refurbished and serene . Paint and carpet are complimentary together. The…read moreflow of the layout is good too

We lived at the Overlook for three years from 2017 to 2020. While the Overlook at Fountaingrove may…read morebe one of most expensive apartments in Santa Rosa, we enjoyed every moment of our residence because of its amenities, professional management, great view, townhouse-style floor plan, and nice neighbors. Carole in the office and Ronnie, the maintenance manager are professional and courteous. The Overlook at Fountaingrove usually has a waiting list.

I've been a guest here for years parking in various spots onsite. Communication with the manager is…read morehorrible, management has practices with their parking assignments and marking of parking spots. Spoke with the manager regarding my car being towed, after 3 MONTHS of waiting on a response they tell me the tenants are allowed to call towing and that the apartment complex is not responsible. Spoke with to the tenant by chance one day, they tell me they have to all multiple times due to the poor signage on their reserved spot. $550 dollars later, embarrassment having to walk home at 10:30p in the middle of the night, anger from being violated my car moved unjustly and mortified to find my car missing!!!

**Update** After posting this review, the new management…read moreteam, Hannah, reached out to me and lamented our previous experience. They have a new maintenance tech there too and with their help our issues were fixed asap. So I update my rating to 3 stars from 1. Hannah made all the difference and was very eager to help and follow up. *** I am a current tenant, have lived here since August 2017. The apartments were purchased the same month and switched management companies to FPI Management. They proceeded to raise the rent in waves to different tenants. We got our notice October 31 and they have raised our rent and taken over our PG&E without our permission. We just received our new lease in mid- December.The management team is usually very non-communicative. Rarely do we get a response on issues. I had to reach out on yelp to finally get a response at one point because phone calls and emails went unanswered. Work orders have had to be submitted multiple times and we still have not had a lighting issue fixed because they are probably trying to wait until we leave. We had a big issue during the transition to CONSERVICE (ironic name) where management took over our PG&E without any authorization and it took months to sort out, mostly due to inaction on management's part. Most recently the pool was closed and they didn't even post a sign. It was closed on Wednesday and my boyfriend and I both left messages asking what was going on. By Saturday when the temperature reached 100 in Santa Rosa there was a lock on the gate and a sign on the gate. Not a sign giving us any information about the closure just a snazzy new updated sign. Neither of us ever got a call back. If the housing situation was better we would have been gone a long time ago. They are pushing to get people out of old apartments so can they quickly flip them. Rush jobs for sure. They have offered us a free month if we move into a new unit and most recently offered to wave the early termination fee if we wish to leave early. Parking is a nightmare, we always rush to get home and don't want to leave in the evenings for fear we wont' find a spot. They said they would be issuing new parking passes because the parking policy has clearly been violated but 6 months later and no news and there are still people without permits parking on property. To top it off, their construction crews would take up chunks of spots with the wood they using for construction. It was of course left out uncovered and got all wet, but it was still used in construction. The young management crew put on a good face to get you in but that will be the last you hear from them.

This is for my experience TOURING the apartments ONLY. Mayra is amazing and really helpful. There…read morewas a lot of back and forth and she was so patient with me, showing me 4 different units. Ultimately, I found one I couldn't pass up with a different complex. The location of these is great across from Howarth Park and I wanted to be in one of these units that I was patiently waited two weeks for a unit to be ready. The only reason I didn't was because I found a different unit right down the street with an additional bedroom for the same price. I recommend checking these out and getting in touch with Mayra!

I want to Thank Mayra, our Community Manager for her prompt assistance in calling a plumber within…read morean hour of our call to her, and for the further assistance she gave the plumbers to get our plumbing unplugged. I am not aware of the plumbing routes to this complex, but you and Will, our maintenance person were! You both helped the plumbers figure things out. My neighbor even stepped in to help which just shows great community support! Again, Mayra, Will and our neighbor I am grateful to you for answering our request so quickly and professionally. You are truly the best!

Natasha the leasing rep was very nice and made me quickly feel at ease when visiting here…read more Thank you.

Noisy neighbors nowhere on here do I see a phone number to report noise. They are making a ruckus…read moreall night and yelling

I wish I could give less than 1 star -- these people are criminals. They told me I qualified and…read morethat I'd be getting a lease the next day. Fast forward 2 WEEKS and still no lease. I called every day during those two weeks and it was rare to even get anyone on the phone, let alone any relevant information. For anyone to be so cavalier about housing is truly evil. The staff is worse than incompetent, they are straight up rude. A class action lawsuit is imminent, I'd bet my life on it.

I REGRET living here. I lived here between 05/2024 - 05/2025 on a first floor, two bedroom, two…read morebath unit with an attached garage. I loved this place when I first toured. Single mom of three (11, 8 and 5), working a full-time job here. I moved in on a promotion (2 months free, plus $1500 off) and was required to pay a month's rent for the security deposit. Now that I've moved out, I was informed all but $300 of that security deposit was turned into rent credit (over $2500! I didn't need to pay), WITHOUT MY CONSENT or knowledge. In CA, security deposits are required to be refunded within 21 days; which they didn't. I moved out on 05/16 and didn't get the statement of my $23 refund until 06/12. I will miss the location, being next to Coddingtown Mall was super convenient. My kids and I enjoyed the saltwater lap pool and hot tub, although non-residents found their way in quite often. The dryer in the unit was also amazing (the only appliance that didn't smell when I moved in and actually had legible buttons/knobs). I won't miss the outrageous utility bills, lack of natural light in the unit, fake walk-in closet, spiders, random bugs and lizards that found their way into the unit. Office staff were hit or miss throughout my time. I wouldn't rent a unit without the garage since the parking is a nightmare. Guest parking is taken by other residents leaving their extra vehicles in guest spots WEEKS at a time. Finding parking on the street during non-work hours was unusual since there are several neighboring apartment complexes. Maybe with the new management company (FPI to Graystar)/office staff things will improve? I would recommend this place to anyone that's always home, probably something on the third floor and doesn't care to have guests over. Other piece of advice, if you do choose to rent under a promo, MAKE SURE THEY APPLY THE CORRECT CREDITS; apparently people can't be trusted to do their job. I was told I could use the credits throughout my lease which is in fact false, since their system wouldn't allow me to make "excessive" rent payment that would have made the credits last. Pictures posted are from 05/2025, rent at your own risk.

My Mother-in-law has lived here for a year and a half and it was the best decision she could have…read moremade. Not only is it conveniently located, it's a safe and secure building making it perfect for seniors and families. The staff is always friendly and helpful.

Been here for just about three months. We truly are enjoying ourselves here at this community very…read moreclean quiet and Fernando is absolutely the best at maintaining such a pristine property. Something we both truly appreciate the neighborhood is wonderful park across the street for the dog just blocks away from restaurants walking distance, which is amazing. We love our little community such a vibe down here lots going on and so fun.

Wonderful staff, beautiful grounds and units, and perfect location across the street from a…read moreshopping center! :)

First, I do want to say that I appreciate management ultimately working with us and following…read morethrough with our lease termination. We're happy with how everything worked out in the end, and I genuinely appreciate that they were willing to work with us. That said, I still wanted to leave a review because I think it's important for future tenants to know about our experience, especially since our former unit, 363, will soon be available. The apartment itself is very nice, but unfortunately, the issues we experienced during our stay ultimately led us to decide to break our lease. When we moved in, the apartment was given to us extremely dirty and required a lot of cleaning before we could really settle in. A cleaning company was eventually sent out, which we appreciated, but our frustration was that we had to bring the condition of the apartment to management's attention in the first place. Given the condition the apartment was in when we received the keys, it honestly did not seem like the unit had been properly walked through or inspected before our move-in. We also dealt with several maintenance issues throughout our stay. Management was upfront with us about being short-staffed, which I completely understood. My biggest frustration wasn't necessarily the staffing. It was the lack of communication and follow-through. There were times maintenance was scheduled and no one showed up, and we often had to reach out ourselves for updates. We also repeatedly had weed smoke coming into our apartment from a neighboring unit's balcony, even though this is a smoke-free community and smoking is not permitted on the property or on balconies. Management eventually told us they had figured out where it was coming from and dealt with it, but unfortunately, we continued smelling it afterward. By that point, we had already broken our lease and were in the process of moving, so we decided not to keep bringing it up since it felt like we were constantly nagging management at this point. Toward the end of our stay, we also noticed some slight leaking from the A/C. We didn't pursue the issue further since we were already moving out, but neighbors in our building told us that A/C leaking was a recurring issue, which is definitely something I would ask about before signing. Overall, I would encourage anyone considering renting here to look beyond the appearance of the apartment and ask questions about maintenance, communication, smoking enforcement, and any history of A/C or water issues. Just because the apartment is nice doesn't necessarily mean everything else about the living experience will be. These are things I wish we had known before signing. Again, I do appreciate management, specifically Rachelle, for working with us during our lease termination. We left with no hard feelings and really just want to give others a heads up about our experience.

About 1 month in to living at Sonoma Ranch and I am very happy with my purchase. Quiet, courteous,…read moreand relaxing. It is a good place to be relaxed and enjoy what the wine country has to offer. Deiah, Andrew and Audrey are all very quick to get back to you. Had a slight issue with the fridge not producing water. Will update as my stay extends.

I love living here! Anthony and Jon are friendly and helpful. Scott Micah & Neal are just great at…read morewhat they do. The place is well kept and just plane great!

Worst management staff I've ever encountered. Don't rush to write reviews until you receive your…read morefinal statement after moving out. Read through other reviews and stories about deposit and charges before making a decision to live here. The only decent guys here are the maintenance staff. They charged me $1000+ in addition to my whole deposit for carpet replacement, even though only a single spot was noted during two final inspections. I went to court and lost the case. I thought it was an obvious and easy case and didn't prepare for hearing but they did. I will continue to fight with them through further legal procedures. If you want to roll your dice and unexpectedly go south, let me know and I'll spit out all the hard lessons I learned from dealing with them and the lawsuit.

good morning, I just wanted to acknowledge the maintenance…read morecrew here for the work that they do. Alex- still continues to be 'ambassador' of the lane I always say as he acknowledges everyone daily by name and with pets and does the friendly greet and asks how residents are doing, plus very hard work and committed as well polite, respectful and knowledgeable with the channels of procedures if you have questions. Many of the residents speak highly of him and we are thrilled to have him as a part of the life force on the outside of office spaces. Oscar- the general consensus is that Oscar as one of the only originals since the complex opened has been outstanding and stepped up to his new role rather tremendously given all the pressures that come with a new position. Always thankful for him and his diligent work, friendliness, knowledge of operations and professionalism. Adrian- also very hard working and friendly and has great staying powers since a few have come and go. Excellent addition to the team and enjoy and appreciate his work ethics. Gifford- absolutely appreciative of him and his know how's on the job. Always prompt and enthusiastically working with great high standards. I reckon a pretty golden contribution to the maintenance crew with all of his learned experience. By far always the best working team who continually make a difference to our living experience here at Sendero. The community here thanks each and every one of them plus anyone currently in training now for making our living experience a better and safer one. M. Smith

Alexis did a fantastic job power washing my back patio and front porch. Such a nice person too, I…read morereally appreciate how the maintenance team takes care of us.