Front desk is easy to work with. LPT Heather is knowledgeable and kind. They offer Pilates and dry…read moreneedling. I think they have out grown the space a bit, waiting room gets full at times as does the parking lot. Appointments do book up fast, there is a wait list.

I would not recommend this therapist. I brought my son here with a muscular disorder and sever's…read moredisease and they never bothered to research his condition to be able to make an appropriate treatment plan. His feet got worse each time after his sessions. They did not respect his request for them NOT to massage his calves. During the massages they would casually chat w their coworkers who were supposed to be working with their own patient. They charge $260 for first visit and $190 for each 30 min session after that where they just asked him to do some stretches. Seems like this place just expects to run bills on peoples insurance plans but has no respect for people that are paying out of pocket. I quit going because after 3 visits it was clear to me they had still not read up on my sons muscular disorder and I did not like the socializing during our sessions. If your charging so much for this 30 min why can't you talk to your patient and not your friends. This was expensive to me. I guess when it's insurance paying the bill you don't care.

Wow. Truly a well-kept secret in this town. Excellent, friendly staff (both office staff and…read morephysical therapists). The therapists help you to help yourself. I was looking at having back surgery after painful injections didn't help and someone advised me to try Excel. Glad I did! After twice-weekly and then once-a-week visits, I was pain-free within a few weeks and armed with the exercises and knowledge I needed to STAY that way. HIGHLY recommended!!!!

Julie Royal has built a thoughtful, kind and expert team. I have been a couple of times for…read morerehabilitation of rotator cuffs in both shoulders, and for recovery after brain surgery, conditions that ranged from chronic to acute. Julie's expertise in Myofascial Release as well as whole body mechanics makes the key difference in re-gaining my movement, strength and balance amazingly quickly after surgery! They provide take-home exercises to do so I can continue at home. The office and treatment rooms are beautiful and peacefully decorated, with encouraging sayings posted. Plus they have a great music playlist every time. Thank you Julie and team for making physical therapy and recovery fun and empowering!

I've been to this facility multiple time for physical therapy and loved everyone there that has…read morehelped me through this hard time! Highly recommend family oriented facility.

Great staff and Dr. Berman is top notch! Busy office for a reason. Costs are reasonable.read more

Dr. Berman and his staff are amazing. I've worked with truly great chiropractors in the past; Dr…read more Berman is in a class of his own. The combination of light manual adjustments, the Activator, and acupuncture have brought my alignment to the highest possible levels -- I can honestly say that after working with him for a year and a half, I am now on maintenance and my back has never been better. As well, his two assistants -- I omit their names for reasons of discretion -- are happy, cheerful, and upbeat. They work efficiently and gracefully with patients to assure optimal scheduling and billing. Be advised that generally you have to wait a good amount of time to be treated. That speaks, however, to the quality of the treatment -- and when time constraints do arise, scheduling staff expertly find the times that minimize waiting to the greatest extent possible. I cannot say enough good things about the practice. Five stars is not enough.

The therapists are all pretty fantastic. The only complaint is the patient services representative…read moreSusie at the front leaves much to be desired. When asked whether or not she needed an insurance card by a patient she seemed annoyed, saying she was still trying to look through her folder. She is like this every time I am here for myself or my child. Very snarky and unfriendly. It seems she is bothered by patients; not welcoming. A drastic contrast to the therapists in the back. Mary, Anna, and Jeanette are excellent.

Kevin was excellent. Very kind and fitted me with perfect shoes…read more Above and beyond caring professional experience

I was referred to Firstcare Orthopedics for a brace for my leg. The staff was very friendly and…read morehelpful. They needed some additional information from my surgeon and he was very slow getting it to them. Bill did everything to get the info they needed. They got the info and approval from Medicare to have it paid for. I saw Kevin today and received my brace. It feels great. I highly recommend them. Great job guys.

Hands down the WORST customer service and phone etiquette I have ever experienced. My father has…read morebeen a patient for quite some time, I have been the one to set up all appointments and discuss his care with the nurses. TODAY the receptionist decided I was not on HIPPA which I highly doubt many months would pass while giving access to me and I not be on HIPPA. I asked to speak with a supervisor and she sent me to billing to be coy. I call back and magically a supervisor answered, nice lady, will give her a 5 star. The little girl answering the phones up front who mind you NEVER do, get a zero star if i could. The attitude sucks, make up there own medical rules, and times to answer the phones. even when you call 10 plus times. Front Royal needs better people.

Not impressed. I was scheduled for a 7:15am appointment and when I arrived, the receptionist…read moreinformed me that I was at the wrong location and that I needed to drive to the other side of town to go to the hospital. I thought that was odd as I received a confirmation call the day before, but I left. The receptionist was wrong. I was at the right place. I received a call later 'to reschedule the missed appointment." I returned the call to let the practice know I was there, but that the receptionist sent me away. I made an appointment with a different practice.

Dr Chander is great, but her admin staff is incompetent. My follow up appointment in August 2026…read morefrom my visit in August 2025 'disappeared' Gee, no big deal....it's only my kidneys

Since they changed to UVA Healthcare their records are totally inaccurate and compromised. My last…read moreappointment April 1st was a disaster with the wrong amount of meds ordered. I'm totally dissatisfied with the care I'm getting there.