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Culpeper, VA

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8 years ago

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Five Star Home Health Care

Five Star Home Health Care

2.7(10 reviews)
42.7 mi

Well, the individual caregivers all seemed extremely confident. The scheduling was an absolute…read morenightmare. They would tell me that somebody was going to come on a Wednesday for example and that I would get called on Tuesday night to set up the exact time. Far too frequently, the call never came. I'd call them and then they'd say oh you got moved to a different day or one week. I just didn't hear anything at all. As I said, while the individual caregivers were excellent, I cannot deal with the fact that they wanted us to schedule my entire life around when they randomly showed up.

I originally chose this organization as we had used their services back in 2020 and they were…read morefantastic. I would normally give one star based on my experience overall, but I am giving two stars because the OT Jamelle and the PT Kelly were wonderful with my dad and providing family training. I myself am a healthcare worker and I'm aware of what the services should entail. They are clearly vested in their businesses bottom line, not patient care. My dad was seen by an licensed PT for the initial evaluation and the he was then assigned to a PTA, who was very nice, but would've done absolutely nothing with my dad other than sitting in chair doing leg exercises, had I not requested she work on functional tasks performing sit to stand, walking with his walker and assessing if he could do stairs as he was independent and able to climb 14 steps prior to his recent hospitalization. Furthermore when the PTA did come she was only there for usually 30 mins max. As other people had noted in the reviews, and where I think the problems stem from, are the higher ups the branch manager and above. They did an awful job in scheduling caregivers and abysmal communication/responses when reaching out to them. Sadly this organization he really declined and I would not recommend them for any home health services.

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Five Star Home Health Care
Five Star Home Health Care - Celebrating new beginnings! The Five Star Home Health Care team is ready to make a difference from our beautiful new office in Chantilly, VA

Celebrating new beginnings! The Five Star Home Health Care team is ready to make a difference from our beautiful new office in Chantilly, VA

Five Star Home Health Care

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UVA Health - physicaltherapy - Updated October 2026

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