Purchased a Mitsubishi there a few days ago. Tracy Simms was excellent. I recommend her to anyone. Highly recommend buying your Vehicles here read more

Do NOT recommend. We purchased a vehicle from the Dutch Miller lot near Sophia WV in Sept 2023. These people are the reason auto lots get bad reps, straight lying slime balls. They "say" a 31 point inspection has been conducted before purchase, only for issues to arise the next day. We were told the breaks screeching was where it had sat, give it time & the sound would go away. I mean, why would they sell a car less than a year old with bad brakes... ha. They can & THEY DID. After our 1st "complimentary" oil change, they brought out a bill for almost 515 bucks for new brakes... uh, what? So yeah, there's that. Not to mention how the vehicle was supposed to have been detailed 2 weeks after we had it (why wasn't it cleaned prior to showing it on the lot)? The guy who performed said detail a couple weeks later must've been blind. It's almost like he sprayed the carpets with water & called it a day. After wasting 3 hours of our time, I detailed it myself. These folks should be ashamed, but I'm sure they're all pretty pleased with their skeezy ways. Proceed with extreme caution when choosing to visit this trash establishment. read more

Do not buy a car or truck from these creeps. And never complain to them in person. My "new used " car I purchased from the dealership, 2019 4WD Ford Escape has a cluster panel failure issue ... the dealer service manager refuses to fix the car after a service employee mechanic witnessed the car panel and consequentlymade an appointment for repair.. I showed the problem to Mr Wise (purchased through him) and the car is under both factory and extended warranty . Finally they agree to fix it ... I drive over 47 miles ... sit in the waiting room from 8:30 to 11:30. Employee comes in says my car is ready. Except we didn't fix your instrument panel as still the computer won't recognize the fact the part is defunct. I went specifically to have that repaired so I can see the dashboard at night. I complained. They pull their very aggressive service manager out who immediately tells me I have to leave ... I said I'm not leaving until someone comes up with a plan to fix my car. It's not safe. I was escorted out by force at the hands of a Beckley police officer. Who grabbed my bad arm and yanked me out the door. The State Police were very nice to me. Sadly I witnessed the same service treatment given to an extremely elderly woman (I'm 64) ... she was in tears .... complaining they said they were going to fix her car very upset. Tattoo guy comes out and tells this raisin of a woman that if she doesn't leave he's calling the police. It is thier habit I've learned. Not only was I lied to but I realized when I cut home the carpet under the driver's side was ripped up. So apparently they did something behind the dash. I have no idea what. I'm now taking my business to Princeton dealership who were very nice and will honor the warranty and replace the failing panel. read more

Mountaineer Mitsubishi - Car Dealers Near Me - Beckley, West Virginia

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Still waiting 2 months for extended warranty and gap insurance monies to be refunded to me on vehicles that were traded. I have called and called. I can't get a straight answer from Finance when they do answer the phone. When I do leave a voicemail, I never receive a return call. I am talking around $3800 due to me. I have filed a complaint with the State Attorney General's office because I am sick and tired of dealing with these people read more

Thieves!!! Do yourself a favor and run. Go somewhere else for your service instead of Mountaineer Ford in Beckley!! I would NEVER do business with this Cracker Jack shop again. They took complete advantage of my 17 year old Daughter. After discussing on the phone exactly What we needed, we let her take car here to get a key programmed that was shipped to us by another Ford Dealership. After being told it would take an hour she sat there for 2 or more hours. Then charged $179 and was told they couldn't program it. First of all the Advisor SHOULD have said it was a aftermarket (as they now claim) keyfob and advised there could be issues and ask if we want to proceed because they would charge regardless., they new our 17 year old daughter was there and under age and didn't call us, because she was put on the spot and told to pay, which they had our number to discuss the situation.!! That's how real customer service would work. Instead they do it anyway with absolutely no warning. That is intentional deception! I was told it was OEM from the dealership I got it from, I have no idea how to tell otherwise. They took advantage of that!, If they are willing to do this to a customer knowing l that she was under age, and should have called the point contact, which made the original appointment and discussed the charges on a $200 item I can only imagine what they would do on a big ticket item. This is first unethical and they took complete advantage of the situation and the knowledge of our under age child. Should we have went our selves, yes, but this day and age everyone has to work long hours. We rely on honesty and communication. This has never happened to us before!!! , Again, do yourself a favor and stay away from Mountaineer Ford in BeckleyI! read more

$134 for a 20 minute diagnostic scan on my catalytic converter they took 1.5 hours with my car. Bill doesn't break down their labor rate. Had to keep on the staff to get answers. Heard them mention it's over $75 for 30 minutes for their labor! WHAT?! I've NEVER heard labor rates that high for HALF HOUR! I can't even charge that as a computer technician! Listened to another lady in the waiting area complain they didn't want to fix things that were wrong with her vehicle while it was still under warranty too. STAY AWAY! I'm filing with BBB as well. read more

Mountaineer Mitsubishi - Car Dealers Near Me - Beckley, West Virginia

https://www.kbb.com/dealers/beckley-wv-25801/72545729/mountaineer-ford-mitsubishi/ Frist, I want to say that when we bought the 2019 Mitsubishi Eclipse Cross from the Crab Orchard, WV lot, we were treated very well. However, in 2022 the car started to burn oil. We had the vehicle into the service department on Eisenhower Drive many times for this issue, and had to do oil consumption tests time and time again. Over the course of the next nine months and into 2023, the vehicle continued to burn oil. Finally, the early part of 2023, the service department replaced the turbo and said the vehicle was fixed. Approximately 2700 miles later, the engine was dry on oil yet again, so it's safe to assume the Turbo wasn't the problem. Once again, I took the vehicle to the service department. I was told that there was a pin hole in one of the hoses, and that they replaced the hose and the problem was fixed. I know this was not the reason for the oil loss as the asphalt driveway where the vehicle was parked had no oil on it, and the engine was clean (no oil sprayed out onto the engine). I tried to talk to Mitsubishi Customer service, and all they gave me was a bunch of lip service, and never actually did a thing other than waste my time. I tried and tried to get the problem fixed, which, by the way was under warranty, and Mountaineer Mitsubishi service department would not do it. I had to finally trade the vehicle in order to get something I thought was dependable, a Ford Bronco (which has a whirring sound when put into reverse and backing up, so I'm forced to return to this ill equipped service department again), and go into debt several more years. So folks, please please, I beg you, DO NOT PURCHASE A MITSUBISHI (as there are hundreds of reviews online about engines burning oil and Mitsubishi evidently won't recall the problem cars), and DO NOT USE MOUNTAINEER MITSUBISHI service department. While they appear to be very nice people, their service department sucks! P.S. Also, I had to rent my own car, ad they did not or would not give me a loaner vehicle this last time and so in addition to the additional cost of a new vehicle, I'm out roughly a thousand dollars for a rental vehicle. Update: 5-25-2023 - I received a response from the dealership to contact them and they would work with me to remedy the issues. However, I have tried multiple times to contact the GM at the dealership. A couple of times, his voicemail box was full so I couldn't leave a message, then finally the mailbox accepted a message from me, but as of today's date, I have not received a call back. (note that I had to leave voice mail because he never answered the phone). As it stands now, it appears to me that the positive response to my review, was just a show to get people to think they are trying to take care of their customers. If in fact they do call me back, and try to make things right, I will edit this review. However, at this point, I highly doubt anyone will contact me. I feel that that they've taken advantage of an older woman, and once the money passed hands, I'm on my own. I hope they prove me wrong and restore some of my faith in man kind, since this is how I get treated with just about every business transaction I attempt to make. read more

Went to the used lot to purchase a truck and what a waste of time. Spent several hours there prior to going in for financing. Was not advised of anything regarding my purchase until paperwork signing time. By then I found out they were way off to deal with. Fortunately after walking out I went to Truck Town in Lewisburg WV and purchased a much better truck. No follow up calls about my experience, no thanks for stopping by nothing. Don't waste your time because they don't value it. read more

I wish you could give this place 0 stars it is an absolute joke they sell you piece of crap vehicles and then when you take them back to get fixed 8 times in a row and they never even touched your car just let it sit there the whole time never fixed one issue. Yep bull crap sorry for the run on sentence. read more

Service department is full of excuses. Took truck in before 8 and was told there are 3 oil changes ahead of me and they would take a hour a piece and it would be after 11 am before they could get to me. Last time I had an online appointment I was still told first come first serve. Plus the owners advantage Web site was down yesterday so I could not schedule an appointment also they do not do what you ask them to do. They just do what they want. read more

I bought a brand new car from them the last week of July 2019. I spent over $24,000 on it (not bragging--I just want to take care of it as best as possible). When the oil needed changed at 5,000 miles (their suggestion--I tried to schedule it at 3,000 miles). When I brought my car in to get the oil change done I got behind another gentleman waiting in line to speak to a service agent (we were behind a lady getting her care needs addressed by him). A man walked up from the Ford show room area followed by his wife and once the lady in front of us was done and walked away He (who is a local Sherriff) cut in front of the man in front of me. No "excuse me, I need to cut in front of you if that's O.K. because my ass is on fire, nothing"! The service agent picked right up with the Sherriff to the angry looks of the two of us who had been waiting in line. I am a disabled army veteran and I have severe service connected back problems. While I had been standing in line I had gotten close to my physical limit and was scoping out a place on the floor to sit down on (they have no chairs for customers to sit on). When I gave that agent my car keys to have the first oil change done I walked toward the waiting area and ran into the very first service agent I had met there. She had set up the appointment for me and she asked how I was doing and how I liked the car. I told her about the Sherriff incident and that If that's going to be normal behavior I will take my car to Pantilli Mitsubishi in Princeton, WV., which is about forty five miles from my home one way. She jumped into action and spoke to the service manager and got me in and out in a timely manner. She no longer works there but she kept the dealership from losing a new customer. I am leery though as I now expect some kind of craziness to happen with further interactions I have with them. read more

My son's car set for 2 weeks without the first mechanic taking a look at it. After multiple phone calls checking the status of it. I finally call a wrecker service and had it moved to a different ford dealership service department on Saturday. Monday morning I was given a call that it was being looked at and that they would give me a call when they figured it out. Back to this place. the Saturday I went in and had it towed to the other dealership, I was told by the manager that the reason it was not looked at was because I didn't have an appointment.???? I said wouldn't it get one not only when it came on your property but what about one of the numerous calls I made to have it looked at. He was unable to answer. He did however say that I had a good idea that he would pass along to his boss. "That every car being towed in should have an appointment assigned to it that it would be looked at. Go Figure!!! that people would actually want there vehicle looked at in a timely manner. read more

So much good things about this dealership. We needed a unique big truck and had some trades. Very reasonable in their dealings. Places like this are hard to find. we searched up and down the East coast to find this unique group of expert service. Keith is most hospitable and kind and his team gets things done without any pressure. Cletis is willing to share his knowledge of trucks to get you on the road. Drew is easy to work with. Everyone does their part well and makes things smooth. I'm blessed to have met these folks when we did and had a chance to work with them. Definitely a God send. read more

Last month I was towing my 10,000 lb. camper up I-77 when the turbocharger in my 2005 F250 diesel lost boost pressure limiting my uphill climbs to about 30 mph. I looked up the closest Ford dealership on my GPS which turned out to be Mountaineer Automotive about 15 miles away. I limped into the lot about 3:30 and described my problem to the service department. They immediately sent a technician out to the truck with a laptop and thoroughly checked out the problem including a test drive with the computer attached. The diagnosis was a sticking turbo which required a fairly extensive dismantling and cleaning of the turbocharger. I found a local campsite at the Exposition Coal Mine, spent the night there and dropped the truck off at the service department first thing the following morning. They provided shuttle service back to my camper and came and picked me up when the service was done that afternoon. Everyone I interacted with was knowledgeable, pleasant and helpful. I especially want to thank everyone for quickly squeezing me into the schedule after I showed up unannounced. In addition, I found the bill to be quite reasonable for the work performed. Overall it was an excellent service experience. read more