good sales team! but the service department is absolutely crap! do yourself a favor and go…read moresomewhere else!

Stay far away from this dealership. I bought a vehicle from them back in 2021 and within a day the…read morecheck engine light had come on. Refused to fix it, said there was nothing wrong with it when I drove it off the lot. I am very late to this but I had it in my mind lately and wanted to make sure people know to stay away.

This review is specifically for the Parts and Service departments…read more I just moved to Beckley, over 2,600 miles on the road in four days. Needless to say I wanted to do some maintenance. I have an older Nissan, so some parts had to be ordered. The parts arrived exactly on time, and they notified me promptly. This was important given that I work long hours, and didn't have a lot of time to address the matter. Besides the part that needed to be replaced, one of my light sockets was cracked but still usable. One of the service guys helped me make sure that was secure until I can get around to replacing that too. I was in and out with time to spare to get back to my 2nd shift.

Give all zeros on Nissan servays, the will rip you no fair deals with this dealer run,run fast away…read morefrom Lewis Nissan in Beckley WV. And if you did deal hear did they show you the real paperwork before you signed,I say not.

Worst customer service ever Rude unprofessional, naive,…read moreunwilling to help or answer questions

Horrible customer service. We visited Crossroads Chevy in beckley. We wanted to look / test drive a…read moresmaller suv. No one came outside to greet us. We went in to ask to test drive the suv; we were only talked to by the receptionist who then called a lady up to speak to us. She never even told us her name!! Immediately asks us why we aren't in the system (we had never been there before and already made it clear). Finally brings us the car to test drive and driving off the lot we realize the brakes are grinding. Literally no brake pads just metal on metal. Continuing the test drive we realize the windshield is cracked. Upon that realization the car would show a notification stating "manually set 20mph warning threshold exceeded" every time the car would hit 20mph. We asked about the brakes and got the response "that is just caused by the car sitting on the lot. nothing we could fix". Then we asked about the windshield and we were told it could be fixed. We asked about the 20mph notification and got told it was set by whoever had the car before it was on the lot. I am extremely mad about this interaction because the car should already be fully inspected and those things should have been told to us prior to a test drive and on top of that she blamed the brakes on "sitting on the lot for to long." They are asking for a lawsuit letting people test drive unsafe cars. we will never be going back. If it would let me put zero stars i would. She was extremely unprofessional.

Brough the car in on a Thurs at noon, they said they needed to order the replacement thermostat but…read morecould have it done the following evening. They never called and never picked up my numerous calls to figure out if/when it would be done. The following Wed I just show up to see if it was done, I figured an extra 3 days would be enough for them; apparently there was a miscommunication and they still hadn't fixed it. They were nice about it but the lack of communication was a huge pain.

What a joke. Save yourself time go ANYWHERE else. Sales manager is the rudest person I ever met…read more Building and facilities really need an update also.