My car has always needed to be cranked three or four times to start, but last Tuesday it wouldn't…read morestart at all. I called Bailey's and they said to have it towed in. They didn't even put it up on the rack for 6 days, and then called to say they needed to replace the fuel pump. It took them three days to do that and I had to call, for the third time, to get an update. They said they had just put it in and were going to wait 40 minutes and then would call me.
Three hours later, they finally called and said they would come to pick me up. On the way to the garage, I told the guy who picked me up that I had noticed a pulsing in the brakes and wondered if the rotors needed to be turned. He said they would rather get new parts than grind the rotor, and that if I would contact them so they could order the parts in advance, I could bring the car in and wait while they fixed it. It would only take an hour and a half. They would order parts without even LOOKING at the brakes? And they could do a brake job in an hour and a half, but it took them three hours to make a PHONE CALL?
When we got to the garage, I had to wait behind one of their employees, who was explaining to another customer that they couldn't finish working on his truck because THEY had broken one of the clips and couldn't find the part.
I did not even get out of the parking lot before my CHECK ENGINE light came on. They hooked it up and their device said it was running lean on bank two. The guy said it was an old code and acted like it was no problem, but he did tell me it might come back. The only code I had ever had was due to a problem I had fixed almost a year ago, and this was not the code. They showed absolutely no interest in resolving the issue. "We got your money, now get out." And the Check Engine light came back on 5 minutes later and has been on ever since.
They evidently used the access port in the trunk to reach the fuel pump. I know, because when I went to put groceries in the trunk later, I found everything in the trunk pulled out of the way and the trunk liner pulled down -- they never put it back in place.
The place is closed all day on Saturdays and Sundays, but the owner wasn't there while I was -- he had taken the day off. They were so busy it took them 8 days to change a fuel pump, but he needs three days off a week?
I have absolutely no confidence in their work and I will never take my car back there
