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    Mountain West Veterinary Specialists

    3.6 (63 reviews)
    Open Open 24 hours

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    Services - Mountain West Veterinary Specialists

    Emergency pet hospital

    Pet physical or wellness exam

    Pet vaccinations

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    Recommended Reviews - Mountain West Veterinary Specialists

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    Reviews With Photos

    Exotics building - across the parking lot from the main clinic
    Jeff B.

    I love Mountain West Veterinary for their exotics doctors and facility. Having an emergency with exotic pets can be a nightmare but the staff at Mountain West really stepped up and helped us with one of our lizards recently. I showed up without an appointment and they said they'd work me in to the schedule as soon as possible. I was surprised when Dr. Lofgren, the lead vet over exotics, greeted me after a very short wait. She was very understanding and empathetic as she counseled with me on the options for treating our beloved pet. Ultimately due to his age and concerns with his quality of life, I made the difficult decision to have him euthanized. The staff gave me as much time as I needed to say goodby and after it was done, they presented me with a nice condolences card, complete with ink footprints from our lizard. Dr. Lofgren was amazing to work with, as were all the staff members I interacted with. I was also pleased to note that she is certified with the Assoc. of Reptile & Amphibian Veterinarians AND the Assoc. of Avian Veterinarians. Since I also own birds as well as exotic reptiles, we'll be seeing Dr. Lofgren and the Mtn. West staff for our regular checkups. THANK YOU Mountain West Veterinary!

    Calvin's lump prior to surgery but after consultation
    Jamie A.

    I was referred to Andrew Burton at mountain west in July 2022 as my French Bulldog (Calvin) had recently developed a bump on his neck the size of a walnut, and our primary vet could not treat him any further. She suggested a specialist, as it could be a damaged salivary gland and if so, it would need to be removed via surgery. I had to wait a bit for a consultation from Dr. Burton, but by August 2022 he got in and it was very quick, and I had to remain in my car. I have no idea what Dr. Burton did to determine that he did in fact have a damaged salivary gland, but his confidence in his condition and ability to fix him via surgery made me ready to pursue, even though I was nervous about Calvin being put under and knew he'd have a difficult recovery. By the day of surgery in September, Calvin's bump was now a large mass the size of a tennis ball. I assumed this was still related to the salivary gland and couldn't wait to have this behind us. Calvin came home and was extremely drugged up, and in a lot of pain. His mass was still there, but I wondered if it was due to being swollen. Dr. Burton informed me later that he actually hadn't been able to remove much of anything, because it looked like a tumor, so he took a biopsy sample instead. Days later Dr. Burton reached out with the biopsy results, informing me that Calvin's mass was a tumor and I'd need to reach out to oncologists for future vet needs. I was able to quickly get in to see the oncologists at MedVet in salt lake, where Calvin was diagnosed with cancer, and because it was aggressive, and had been months since first being noticed, the cancer had traveled to his stomach. This meant options to treat it were limited, and instead of surgically removing it and treating with chemo, the only option was to treat with chemo to give us maybe one month more than if we hadn't. Calvin slowly deteriorated each month, and we had to say goodbye December 29, 2022. It was the hardest thing I've ever done, and watching Calvin recover from a serious surgery while taking chemo at the same time, are not the memories I like to think about. I blame Dr. Burton for the death of Calvin, and believe he would have performed any surgery as long as I paid. To think that Calvin's cancer could have been removed by oncology if it had been identified correctly by a specialist during the consultation, meant I'd have years left with Calvin vs losing him 4 months after a "specialist" performed unnecessary surgery on him. I paid thousands to Dr Burton to treat Calvin, and even though he didn't remove what was stated I was still charged the full amount. If you want to speak with the surgeon after surgery, don't hold your breath. Calvin's wound continued to open and bleed, and even though I was charged for a cone I never received one. I was charged for every visit afterwards as emergency care vs post surgery care, and when coming in at 2 AM because we thought my Calvin was going to bleed to death, we were met with very aggressive and rude staff. We were told that he needed to wear his cone, so we asked for it but were never given one, but the emergency staff made me extremely uncomfortable. I worried they'd let Calvin bleed out to prove a point bc that was the attitude they carried. The oncologists at MedVet will not perform surgery without a CT scan, so they know what to expect when opening up their patients. The cost would have been the less, which is why I likely was not offered it by Dr Burton, for a CT scan, surgery and chemo vs unnecessary surgery based on a whim, emergency aftercare and then chemo. The oncologists seemed to wonder why Dr. Burton operated on him, and were concerned as to why he took the steps he did. Do not come here for your specialty care, and wherever you go, get a second opinion. To see a patient with a walnut sized bump grow to a tennis ball in such a short time, and still move forward with surgery vs questioning other routes, is nothing short of malpractice. That's supposedly very uncommon and cancer should have been considered. We sold our car in order to get Calvin care, and feel so taken advantage of. We would have spent every dime to try to save Calvin and I think Dr Burton took advantage of us.

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    Excellent service and friendly staff. Been here twice, both times amazing service, I drive past two other places just to go to them!

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    They got me in fast and answered all questions, my puppy had bronchitis, and I didn't even know it. She is now hyper and crazy again lol

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    Ask the Community - Mountain West Veterinary Specialists

    Review Highlights - Mountain West Veterinary Specialists

    Lofgren was amazing to work with, as were all the staff members I interacted with.

    Mentioned in 3 reviews

    Read more highlights

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    All the staff I interacted with the other evening at VEG were very kind and caring. They took their…read moretime with me and my dog. Dr. Elfenbein, AKA Dr. E, is an excellent vet. She's highly intelligent and has a lovely way of connecting with my pet and me. I appreciate her patience, passion, care, and attention to detail. Thank you for taking care of my dog.

    We took our beloved 20-year old cat to this new facility one evening hoping to get some pain meds…read morewhile awaiting our regular vet appointment. We were surprised that the big open room we entered into was actually the primary medical theater with industrial pipes and bright lights overhead. This is what they advertise as being able to be with your pet while they are treated. An assistant admitted us to a small side room where we paid over $1000 to have some tests administered and awaited the vet. When the vet finally came in with test results, she demanded we must have our pet euthanized on the spot. Our cat was terrified and climbed into her carrier wanting to go home. I said I would take my cat home and call a home hospice vet to give her a peaceful passing. The vet threatened to charge me with animal cruelty if I took my pet home rather than having the her euthanize my cat immediately. She argued I was more concerned about myself than my cat and said she was there to represent the cat's interests over mine. The vet sat on the floor blocking the door so we could not leave easily and we were not able to reach an agreement. Finally someone knocked on the door about a true emergency and the vet left us in our room. We soon left thereafter. On our way out we saw a dog lying on the examination table in the big main room and the dog's owner sitting on a chair on the side of the big room with tears streaming down her face. There is no privacy in that place, no demonstrated hygiene in the big wide open space, and no respect for us as pet owners was demonstrated in our experience. We were able to get a hospice vet from Lap of Love named Dr. Layne who was very compassionate to help us with our beloved cat's peaceful passing at home a few days later. We felt terrorized by VEG's approach at a very difficult time for us and for our beloved friend and companion.

    Mountain West Veterinary Specialists

    Mountain West Veterinary Specialists

    (17 reviews)

    THE BEST PLACE TO TAKE YOUR PET!!!…read more I just went to a different vet hospital and they sucked so bad it made me want to write a review of how incredible this place is!!! They have the most understand people working there! I felt heard and like they had my best interest in mind! I went at 4 am and was frazzled and scared for my dog and they put me at ease and explained everything to me! I felt in such good hands here! They were so knowledgeable and I seriously cannot praise them enough! And after they suggested I get pet insurance and multiple nurses told me about their favorite ones and went through options. Completely outside what they are required to do! They're just so helpful and nice! It wasn't trying to sell me on anything or because the hospital is partnered with anyone. It was about the options I have available and what would work best for me and my puppy! Seriously the most kind and loving staff ever!!! I will recommend them until the day I die! I'm in pleasant grove so I tried to go to one closer to my house and it was the complete opposite experience and had me in tears! I wish I had made the drive to go back to mountain west!!!! If you're looking at reviews because you're on the fence, just go! You're not going to find better!!!

    walk in with your wallet ready because that's all they care about. They didn't offer me a payment…read moreplan but when I got room to pick my dog up, there was a card that offered payment plans that could've saved his life, but they didn't tell me about that because all they cared about was getting money, lots of money. I'm on a fixed income, Social Security and they kept wanting my whole paycheck for a month. I got my little baby away from them. But he passed away in my arms on the way to my veterinarian. There are other emergency I would use them stay away from West emergency veterinarians.

    Mountain West Veterinary Specialists - vet - Updated May 2026

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