I have had two of my dogs treated at this location. They have specialists on staff that can handle…read moreissues that a neighborhood vet is not equipped to treat. When I first started coming here on referral from my regular vet, the owners were not allowed to go inside due to the pandemic. Upon arrival, I had to park in a numbered parking spot out front, call the number on the sign, and someone would come out and take my dog inside to see the vet. The vet would then call me to discuss the appointment findings and the recommended course of action. Once the visit was complete, the tech would bring my dog back out to me. More recently when I've visited, I was able to go inside with my dog and wait in an exam room. However, when the vet examined my dog, the tech would take my dog to another location where I was not present to see what was happening. I prefer to be with my dog during the visit. My latest visit was because my dog had a serious issue, and we ended up having to make the hard decision to put her down. Mountain West performed the procedure in a special bereavement room with a couch. It was nice that they separated me from the busy exam rooms and waiting room of the facility for this painful process. During all of my visits, the staff were friendly and accommodating. A few things I wished were different are that I have always asked but never received a printed copy of the visit summary for my dogs. They are very automated and seem to prefer to not print anything. And it is hit and miss with getting the summary via email also. Also because they are an emergency facility, they post on the walls and doors that there may be a long wait due to possible emergencies coming in. I usually have waited no less and 1 hour and as much as 5 hours during my appointment. There does not seem to be a option for a quicker turn around.

they killed my dog, took him in for an emergency and they failed every process he should be here…read morewith me but they failed to properly care for him, which led to him dying. the deserve negative stars

All the staff I interacted with the other evening at VEG were very kind and caring. They took their…read moretime with me and my dog. Dr. Elfenbein, AKA Dr. E, is an excellent vet. She's highly intelligent and has a lovely way of connecting with my pet and me. I appreciate her patience, passion, care, and attention to detail. Thank you for taking care of my dog.

Absolutely would recommend this place. I was able to call to explain my pets symptoms and was able…read moreto come right in. I was greeted at the door and was seen immediately to get vitals and Dr.Cox was phenomenal in diagnosing what was wrong and a plan to treat my dog Jane. They were able to give meds right there with take home instructions and answered any questions I had. It was quick and staff was great. Very happy with my experience here. Should we have an emergency again I now have a trusted place to go to.

My older girl collapsed and in pain, mid October after going off her food and water earlier that…read moreday. Took her to Cottonwood Animal Hospital ER. They were kind and sympathetic, tests were done and xrays taken. She had Renal cancer that had spread through to her lungs. Apprently it's an uncommon form that occurs in less than 1% of the canine population. There was no help for her, no hope, no chance and I did not want her to suffer. Dr. Trenton Neal agreed the kindest act would be euthanasia. I stayed with her through the whole thing and she went peacefully. The staff was so kind and Dr. Neal was great, I know that is a tough job and I appreciate his aid. They made arrangements for her ashes to come to me and sent a lovely card.

Their judgmental, and it was 680, or sorry there's nothing I can do…read more It was the third Vet in four days they figured out that his kidneys were framing even though the first one this one did bloodwork.

I brought my cat in twice for a urinary obstruction and both times we received amazing care. He had…read morenever had any health problems before and all their staff and the vets who worked with him were so compassionate and made an effort to explain everything to me including possible causes, everything they needed to do to help him, aftercare instructions, options for managing the condition, and his prognosis. He had to stay overnight both times and the staff was very communicative with me, gave me regular updates, and answered all my questions. When he ended up needing surgery they readily recommended an outside clinic to help keep costs down. He is anxious and doesn't do well at the vet and everyone was very understanding when interacting with him. They saved his life twice and gave me great education on strategies for managing his anxiety. I wish it was an experience we did not have to have, but I have only good things to say about the clinic and am so grateful for the care and help they gave during that time. It was expensive but that is the nature of vet care. I recommend pet insurance to everyone!

I brought my cat i at 3 am with blood in his stool. I he ended up having salmonella. And didn't…read morereceive any medications for him because I couldn't pay them all at one time and they would not work out a payment plan with me. I was told to apply for a loan/line of credit, which I was not approved for because I have poor credit, and given an invoice and told that when I paid them I would receive medications. When I went back to pay them they told me there were no medications on file. Now I have not 1 but 2 sick kittens.

We had to put my sweet boy down. They were so gentle and caring. I would definitely recommend them…read more And they didn't charge me. Wonderful vet.

At least one hour before going to exam room. After in the exam room it was another hour before…read moredoctor came in to see dog. He suggested several treatment and an estimate would be given. Then estimate took another 45 minutes. When assistant came in with estimate, we had to ask several time to please explain meds and not us medication names. I then asked how long before "shit" would be administered. Doctor cameback in to ask that i not traumatize his staff. DO NOT USE THIS PLACE. YOUR TIME MEANS NOTHING!!!

I brought my kitty in for his eye, and Alana was the best. She helped calm me down and got me…read moretissues. She was relatable and comforting to anyone with pet health issues. You gotta come to VCA. The price was also fairly low, with payment programs

I really appreciate the ability to queue up and be informed on how long your wait will be. My dog…read morewas throwing up and pooped blood, so I went to the website and signed up, it estimated my wait time to be 6.25 hours, but they triage the queue and you can get updates. This was on a Sunday. After a couple hours my wait time was just over an hour, so they moved us up the queue. We got there on time, but they were closed for lunch, this mismatch was the only issue we encountered. We had to wait 30 minutes, then they saw our dog. They were polite, comprehensive and efficient. Luckily for us, it turned out to just be gastroenteritis. Overall good experience except for the appointment mix up. The visit, with x-rays, doctor, treatment plan and meds was a little under $900. I had a similar event with a different dog about five years ago, went to different place, also on a Sunday, and it cost $1,200, so it feels like a reasonable price to me.

They were amazing they took great care of my baby even though we didn't get to bring him home we…read morestill gotta bring home some great keepsakes. Thank you so much for making the process beautiful. If you have to put a pet down this would be a great place. Highly recommended!

PLEASE READ BEFORE TAKING A FERAL CAT TO MEDVET SALT LAKE CITY…read more Today, my feral cat Peachy was denied the peaceful, humane goodbye she deserved because the staff at MedVet failed to follow my repeated instructions. Before arriving, I specifically called to confirm they had experience with feral cats and could sedate Peachy WHILE STILL INSIDE HER TRAP. They assured me they could. I explained to multiple staff members that Peachy was 100% feral, had NEVER been handled, and MUST be sedated before being removed from her trap. I repeated this countless times and begged them to be gentle. THEY DID NOT LISTEN. Because Peachy was weak and lethargic, the staff decided sedation wasn't necessary. They removed her from the trap, restrained her in a blue wrap, placed a cone around her neck, and inserted a catheter WHILE SHE WAS FULLY AWAKE. When they returned her to me, she panicked. What I didn't realize until approximately 15 minutes later was that the restraint had become tightly lodged INSIDE TO THE BACK OF HER MOUTH, forcing it wide open. It was wedged so tightly that even the veterinarian struggled to remove it. THIS IS HOW MY BABY SPENT HER FINAL MOMENTS ALIVE. The veterinarian and manager repeatedly apologized, acknowledged that the staff should have listened to me, and blamed miscommunication between staff members. Miscommunication is NOT an excuse when an innocent, voiceless animal's life is in your hands. I have spent years caring for feral cats. Being too weak to fight back does NOT mean an animal isn't terrified. I did everything possible to prevent this. I called ahead, explained her needs, and repeatedly advocated for her. All they had to do was LISTEN. I brought Peachy to MedVet to END her suffering, not add to it. I cannot recommend MedVet Salt Lake City for feral cat handling or euthanasia. I share this in hopes that no other animal or rescuer experiences what we did. My sweet Peachy deserved so much better. An apology cannot undo the fear and suffering she endured.

After an incredibly frustrating experience trying to obtain urgent veterinary care elsewhere…read moreearlier that evening, UrgentVet Taylorsville was an extraordinary contrast. From beginning to end, I was genuinely impressed. My dog was experiencing significant pain and difficulty getting up and walking. I went online, could see the available arrival times for the evening, selected the next opening, and drove over. After about ten minutes in the parking lot, with clear communication from the staff by phone, we were welcomed into a spotless, quiet lobby and immediately escorted to a private examination room with seating for both my partner and me. We stayed with our dog the entire time. We never had to separate from him, and he was able to remain comfortable in one room throughout the visit. We waited approximately 20 minutes for the veterinarian, but never once felt forgotten. A veterinary team member took vitals, discussed his symptoms with us, and returned twice simply to check on us, explain where we were in the queue, and ask whether we needed anything. That kind of thoughtful communication makes an enormous difference when you're worried about your pet. The veterinarian was exceptional. He spent approximately 20 minutes with us, listening carefully to our concerns and then directing his full attention to our dog. He conducted an extraordinarily thorough examination, assessing his heart, checking him from both sides, observing him standing, and carefully palpating different areas to investigate the source of his discomfort. I've had dogs for years, and I honestly cannot recall a veterinarian being more attentive and thorough during an examination. Just as importantly, every person who handled our dog was remarkably gentle. They spoke to him with genuine affection, moved carefully, and treated his comfort as a priority. It wasn't performative friendliness. It was thoughtful, compassionate care. Afterward, the team explained his medications, treatment instructions, and pricing clearly and transparently. We checked out right in the examination room. They provided his medical records to me and offered to forward them to his regular veterinarian. His medications were ready within approximately ten minutes of finishing the examination, and we were on our way. The entire experience took less than 90 minutes. The difference from my earlier encounter with another urgent-care provider could not have been more striking. Where I had previously encountered uncertainty and dismissive communication, UrgentVet provided clarity, professionalism, transparency, and extraordinary kindness. I actually asked whether they provided routine veterinary care, because I would happily make this team our regular veterinary practice. (Unfortunately, they specialize in urgent care.) That is perhaps the strongest endorsement I can give: after one visit, I trusted this team enough to want them caring for my dogs regularly. This is what veterinary urgent care should look like.

This place is amazing, they're quick and efficient! Not to mention you won't break the bank for an…read moreemergency visit! I will absolutely be coming back here.

ZERO STARS!!! The negligence of the groomer in this place KILLED my dog MAX. The groomer did not…read moresecure him and let him into food she kept there for her own dogs. He gorged on it, he had allergic bloated within hours and suffered a stomach torsion. She lied to hide her negligence when I ran to her frantic to get the details of the food he ate while he was there. Told me what she fed her dogs but that she never had any on the premisses.. kept lying when I went to Smiths and bought a bag of what she said she fed her dogs (Beneful) and proved he ate the same stuff. Kept lying when I went back a third time (while my boy was fighting for his life at the ER) and presented her with her dry food and a bag of the 'evidence' my boy vomited undigested. I have no words for how devastating this was for my family and mostly Max. My baby suffered agony and because of the time she wasted lying to me and my vet to save her own ass... my dog ran out of time. As a consequence Max had be put to sleep 12 hours after collecting him from his "groom'. Thank god my other 2 dogs she had that day were unharmed. I will NEVER get over the trauma leaving him there and paying and tipping that woman to essentially end his life in 2017 at the age of 7. Adding insult to injury I received a phone call from them recently offering me a discount grooming package for my dead dog. I explained why I would never bring a living creature back there, only to receive 3 further 'individual' calls that day with the same offer for every one of my pets they didn't manage to kill but had on their books. ZERO stars I tell you.. hear zip from the owner not a call a card of an F you! They should close!

Took my dog in for a haircut, 3 hours later I called to see if he was done I was told he peed in…read morehis kennel so they had to wash him that would be 45 more minutes. I told her he's never done that before ever!! Didn't hear anything so my husband shows up 1 hour later and my dog is soaking wet! They told him it would be 10 minutes to dry him off because he peed again. What? So my husband took him out to pee and noticed his foot was bleeding so back in he goes and they wrap his foot up with the excuse he must have cut it in the kennel. Well on the way home he's bleeding everywhere, we later find out its from his tongue that is split. I call the vet rush him in and he has to have surgery to repair his tongue. I believe they used the pending excuse to keep us away so they could stop his bleeding. Also he didn't even smell like he was shampooed. Never never again!!