I have had two of my dogs treated at this location. They have specialists on staff that can handle…read moreissues that a neighborhood vet is not equipped to treat. When I first started coming here on referral from my regular vet, the owners were not allowed to go inside due to the pandemic. Upon arrival, I had to park in a numbered parking spot out front, call the number on the sign, and someone would come out and take my dog inside to see the vet. The vet would then call me to discuss the appointment findings and the recommended course of action. Once the visit was complete, the tech would bring my dog back out to me. More recently when I've visited, I was able to go inside with my dog and wait in an exam room. However, when the vet examined my dog, the tech would take my dog to another location where I was not present to see what was happening. I prefer to be with my dog during the visit. My latest visit was because my dog had a serious issue, and we ended up having to make the hard decision to put her down. Mountain West performed the procedure in a special bereavement room with a couch. It was nice that they separated me from the busy exam rooms and waiting room of the facility for this painful process. During all of my visits, the staff were friendly and accommodating. A few things I wished were different are that I have always asked but never received a printed copy of the visit summary for my dogs. They are very automated and seem to prefer to not print anything. And it is hit and miss with getting the summary via email also. Also because they are an emergency facility, they post on the walls and doors that there may be a long wait due to possible emergencies coming in. I usually have waited no less and 1 hour and as much as 5 hours during my appointment. There does not seem to be a option for a quicker turn around.

My puppy was listless and could not stand, unresponsive at times. My family vet is fantastic and…read moreafter running some tests he recommended going to this ER trauma center. The minute we arrived they immediately took care of my dog; from the medical assistants, front office personnel and major kudos to Dr. Jess! This group of professionals showed such care, kindness, and compassion, keeping me informed about everything. I am pleased to say my puppy is back to being happy and healthy thanks to this great healthcare group as well as my family veterinarian, Dr. Grover. What a blessing to have this great team in our area! I definitely give them five stars!

Absolutely would recommend this place. I was able to call to explain my pets symptoms and was able…read moreto come right in. I was greeted at the door and was seen immediately to get vitals and Dr.Cox was phenomenal in diagnosing what was wrong and a plan to treat my dog Jane. They were able to give meds right there with take home instructions and answered any questions I had. It was quick and staff was great. Very happy with my experience here. Should we have an emergency again I now have a trusted place to go to.

All the staff I interacted with the other evening at VEG were very kind and caring. They took their…read moretime with me and my dog. Dr. Elfenbein, AKA Dr. E, is an excellent vet. She's highly intelligent and has a lovely way of connecting with my pet and me. I appreciate her patience, passion, care, and attention to detail. Thank you for taking care of my dog.

I would give this emergency vet zero stars if it was possible. I have taken my French Bull dog here…read moreon three separate emergency occasions to be turned away every time. They girl at the front desk will not even allow me to tell her what is going on before she says the vet is to busy and handing me a list of other places to go. I could understand the busy excuse if it happened once but three different times is ridiculous. Don't label your company as an emergency service if you're not going to help all animals in need Or provide emergency service. So unprofessional. My recommendation is advance veterinary clinic on 3300 south and about 1000 east. The vet techs and doctors there are absolutely amazing and I've never been turned away no matter how busy. If you care about your pets steer clear of this place.

My elderly cat had been losing weight, didn't want to eat, and had a sort of occasional hacking…read morecough. She started to have extreme trouble breathing tonight and was in a miserable state, so I drove her over there after midnight. She was at the end stages and I had to make the hard choice to end her suffering as humanely as possible. Staff was absolutely kind and understanding and let me spend time with her before, during, and after the procedure. She died very peacefully. I am so grateful for the professionalism and compassion at the Pet Emergency Room. My heart is broken but at least the suffering is over for my dear kitty who I have loved and cared for since the day she was born.

When we were visiting over Christmas vacation my senior Yorkie suddenly was experiencing congestive…read moreheart failure. From the moment we walked in I felt comfortable with the wonder staff up front, Brie and Amanda. I was in a panic and they were calm and comforting. My little Yorkie was hospitalized but within 24 hours they had her doing so much better. She was discharged and happy and well. We had a EKG apt with the cardiologist Kya Fedora who was completely wonderful and thorough, I only wish she could continue to be her cardiologist if we didn't live out of state we would continue to see her. I appreciate each and every one of their staff members who worked so hard to get my Lola healthy again! I'll be forever grateful! Thank you

Dr. Degarmo and her tech Jaz was wonderful with my dog when I came in for a cardio appointment…read more Prices were reasonable and they were very lovely. My dog hilo loved them. Thanks!!

I have been here a handful of times and the staff is always super kind and attentive. The service…read moregiven is always above and beyond from all staff, especially the front reception team. Everyone here genuinely cares about the animals. They are honest about what they think is necessary and when they think you can hold off on certain things. Keep in mind it is an EMERGENCY clinic so if your pet is stable it may be a longer wait even if you came first. Much love and thanks from Rosie & the fam

Their primary and only concern is money at every step of the way they make sure that you understand…read morehow much you owe them and can pay them before even discussing treatment or the health of your pet.

New and well-equipped facility, very friendly staff, kind and with a great knowledge of dogs'…read morehealth and behavioral problems. We felt very welcomed and our pup got the best treatment any dog owner wants for their beloved pet in a great need of urgent medical help. We are pleased and happy to discover such a facility!

$1100.00 just to have your dog looked at the staff was friendly, but I was taken to a back room. My…read moredog was taken away. I sat in the room for two hours before the vet returned. The only thing they had done was one chest x-ray. he did not seem knowledgeable or did he seem to give a crap. I asked him to please run some more diagnostic test as I did not want to get home and have the same issue arise, I spent another two hours in the room before the vet returned with blood work results. I was told to go to the lobby and wait for discharge information. I sat in the lobby for another 30 Minutes in all I spent 4 1/2 hours. I do not feel like they ever diagnosed my dog properly I'm out $1200 and will never ever return. As I said, the staff was friendly, but that is only nice thing I have to say.

The entire critical care team and social services took excellent care of my dog in her emergency…read moreand throughout her entire hospitalization this week. I will forever be grateful to them for giving me more time with my dog. Also always appreciate their specialty departments that have taken great care of my dog over the years (internal medicine, oncology, and dermatology.) Internal medicine especially has really helped improve my dog's quality of life and been incredibly kind and knowledgeable. (All of the front desk staff and everyone in between I dealt with were all kind and wonderful as well.)

I have been using the specialty division of Med Vet -Ophthalmology - for a couple years now. Dr…read moreReisberg is amazing, and her support staff has always been great to work with. I highly recommend Med Vet's Ophthalmology department.

I recently chose UrgentVet when my Vet couldn't see my dog soon enough for a rapid onset ear…read moreinfection. I chose UrgentVet based on a friend in vetmed recommending the chain itself and reading the reviews. Overall, good experience and fair pricing. They are a "fear free" practice I believe, which is positive, especially when you have a dog who has vet-related ear trauma. It does potentially limit what can be done without the need for sedation. I went in hoping to avoid sedation for an ear exam but knew it was a possibility. They did sedate and we went home once she was walking on her own. Pricing ended up being less than expected - mainly because I was quoted an astronomical price. The staff was up front about cost and gave an estimate for the exam fee and ear cytology - this was right after they told me they would likely sedate. I asked for an estimate on sedation and while I was soaking in that number in they mentioned a few other things that could come up but did not say how much they would cost. This caught up to me once the staff left the room. I love up front pricing but would appreciate estimates including the big ticket items - even if they don't end up happening. Not knowing is half the battle. In the end, they were very generous and removed extra charges associated with sedation that my dog didn't use to the full extent because she was sedated for such a short period. They do exams and care in the back without owner present (maybe you can ask, I didn't) which probably helps the pet. I would have appreciated meeting the vet prior to the vet examining/interacting with my dog, especially since my dog has had a traumatic event with a vet in the past. They were very responsive via email - sent invoice and SOAP notes for insurance along with forwarding to my primary vet. I would go back in a urgent situation. I had never been to an urgent vet before and wasn't sure of their setup. Part of any misunderstanding of care choices/pricing would also be improved by me asking for clarification from the jump.

This isn't a review I really wanted to write about, as it still brings up some heavy emotions. We…read morehad to put one of our cats down a few weeks ago, and we brought her here to Urgent Vet in hopes that maybe they could help, as it was a homeless cat we tried to help. It was a tough decision, but we couldn't afford to get her the care she needed. I appreciate how compassionate and empathetic the staff was in making this difficult decision. They gave us the time we needed with our sweet girl to give her all the love we could before letting her pass over the rainbow bridge. Thank you for all you did to care for her too, Urgent Vet.

The doctor was kind and very knowledgeable. He was thorough with our cat and gave us honest,…read morehelpful answers. We are so grateful for him and his office!

Excellent vet, first come first serve with no added fees. I…read morereally appreciate the honest old school approach. Plus the puppies love coming to see him, he really puts them at ease for their shots.