I would give this emergency vet zero stars if it was possible. I have taken my French Bull dog here…read moreon three separate emergency occasions to be turned away every time. They girl at the front desk will not even allow me to tell her what is going on before she says the vet is to busy and handing me a list of other places to go. I could understand the busy excuse if it happened once but three different times is ridiculous. Don't label your company as an emergency service if you're not going to help all animals in need Or provide emergency service. So unprofessional. My recommendation is advance veterinary clinic on 3300 south and about 1000 east. The vet techs and doctors there are absolutely amazing and I've never been turned away no matter how busy. If you care about your pets steer clear of this place.

My elderly cat had been losing weight, didn't want to eat, and had a sort of occasional hacking…read morecough. She started to have extreme trouble breathing tonight and was in a miserable state, so I drove her over there after midnight. She was at the end stages and I had to make the hard choice to end her suffering as humanely as possible. Staff was absolutely kind and understanding and let me spend time with her before, during, and after the procedure. She died very peacefully. I am so grateful for the professionalism and compassion at the Pet Emergency Room. My heart is broken but at least the suffering is over for my dear kitty who I have loved and cared for since the day she was born.

When we were visiting over Christmas vacation my senior Yorkie suddenly was experiencing congestive…read moreheart failure. From the moment we walked in I felt comfortable with the wonder staff up front, Brie and Amanda. I was in a panic and they were calm and comforting. My little Yorkie was hospitalized but within 24 hours they had her doing so much better. She was discharged and happy and well. We had a EKG apt with the cardiologist Kya Fedora who was completely wonderful and thorough, I only wish she could continue to be her cardiologist if we didn't live out of state we would continue to see her. I appreciate each and every one of their staff members who worked so hard to get my Lola healthy again! I'll be forever grateful! Thank you

Dr. Degarmo and her tech Jaz was wonderful with my dog when I came in for a cardio appointment…read more Prices were reasonable and they were very lovely. My dog hilo loved them. Thanks!!

This isn't a review I really wanted to write about, as it still brings up some heavy emotions. We…read morehad to put one of our cats down a few weeks ago, and we brought her here to Urgent Vet in hopes that maybe they could help, as it was a homeless cat we tried to help. It was a tough decision, but we couldn't afford to get her the care she needed. I appreciate how compassionate and empathetic the staff was in making this difficult decision. They gave us the time we needed with our sweet girl to give her all the love we could before letting her pass over the rainbow bridge. Thank you for all you did to care for her too, Urgent Vet.

I recently chose UrgentVet when my Vet couldn't see my dog soon enough for a rapid onset ear…read moreinfection. I chose UrgentVet based on a friend in vetmed recommending the chain itself and reading the reviews. Overall, good experience and fair pricing. They are a "fear free" practice I believe, which is positive, especially when you have a dog who has vet-related ear trauma. It does potentially limit what can be done without the need for sedation. I went in hoping to avoid sedation for an ear exam but knew it was a possibility. They did sedate and we went home once she was walking on her own. Pricing ended up being less than expected - mainly because I was quoted an astronomical price. The staff was up front about cost and gave an estimate for the exam fee and ear cytology - this was right after they told me they would likely sedate. I asked for an estimate on sedation and while I was soaking in that number in they mentioned a few other things that could come up but did not say how much they would cost. This caught up to me once the staff left the room. I love up front pricing but would appreciate estimates including the big ticket items - even if they don't end up happening. Not knowing is half the battle. In the end, they were very generous and removed extra charges associated with sedation that my dog didn't use to the full extent because she was sedated for such a short period. They do exams and care in the back without owner present (maybe you can ask, I didn't) which probably helps the pet. I would have appreciated meeting the vet prior to the vet examining/interacting with my dog, especially since my dog has had a traumatic event with a vet in the past. They were very responsive via email - sent invoice and SOAP notes for insurance along with forwarding to my primary vet. I would go back in a urgent situation. I had never been to an urgent vet before and wasn't sure of their setup. Part of any misunderstanding of care choices/pricing would also be improved by me asking for clarification from the jump.

Absolutely would recommend this place. I was able to call to explain my pets symptoms and was able…read moreto come right in. I was greeted at the door and was seen immediately to get vitals and Dr.Cox was phenomenal in diagnosing what was wrong and a plan to treat my dog Jane. They were able to give meds right there with take home instructions and answered any questions I had. It was quick and staff was great. Very happy with my experience here. Should we have an emergency again I now have a trusted place to go to.

While we were out of town, we asked our son to take our dog to Banfield due to an ear infection…read more Unbeknownst to us, our card was expired and hadn't charged for the care plan. Mind you we've been paying over $1200 a year for YEARS with Banfield. They took our dog in, did all sorts of tests, and prescribed the basic ear infection medication that costs around $60. On top of that, we were charged ~$600 because our card had expired. We have since renewed and paid the lapsed months, but Banfield has refused to reimburse us for the charges incurred while our service lapsed and we were out of town. My guess is a local, independent vet would provide better service at a fraction of the cost. We've had our dog for 15 years now. I'm guessing we've spent $15-18K in annual fees for his care plan over the years. Please think twice before signing up for any plan with Banfield. You're just a number. It's not about care, it's about gouging the customer.

Blue Pearl is an emergency veterinary Hospital and yes is pretty expensive , but oh my gosh they…read moregive great care! Doctor Stacy Daley is a gem and is experienced and is great at educating pet owners . She took her time and loved on my cat today. I work as a volunteer for a cat rescue and she was wonderful at sharing current information about cats and kittens. I also brought a kitten here for a rescue about a year ago and they had to put her down , but did it so very lovingly and because it was a rescue kitten they did not charge me for her euthanization . They were so very kind to me as I was completely heartbroken to lose this sweet baby . The only reason I don't give five stars is literally the expense . A lot of us can't afford to come here .

Since I can't reply back to your message…read more.... There are no misunderstanding to that visit. Of course you all will protect your clinicians no doubt about that. But I will say you dont know what you're talking about if you were never present during the time of that visit. I'm a doctor myself, and I have my PHD from Chaminade University in HI. I know rude, and disrespectful when I see one. Don't correct me and try to say to contact the office. I think being on here is better so all the customers can read it and go from there to protect their pets.

Yesterday, I brought my dog in for an emergency visit. After a holiday with a pet sitter he was…read morehaving symptoms of canine cold/flu. I called the VCA at 9:30am and he was seen at 10:30am! The place was clean, well lite, calming, and pleasant. There were no other dogs/cats lingering in the waiting area so I didn't have to worry about my dog making a ruckus. Amazing! He's got a sinus cold but thanks to Dr.Thomas he's doing well. They gave me a introductory discount for a first time visit and I saved 50%. This is my fur babies' new primary doc. Thanks to VCA Cottonwood for being so professional and supportive to my doggy.

VCA Cottonwood ER seems to have turned themselves around for the better! I was pretty impressed…read morewith my experience during such a stressful time with my dog. We had an emergency situation and I called both VCA Cottonwood and the new VCA Sugarhouse urgent care. We were on both wait lists, but unfortunately, their texting wait list service utilizes the same number. When I received a message saying it was time for us to come in for our emergency appointment, I thought it was for the Sugarhouse location, but it was for Cottonwood. This was confusing and upsetting and took extra time canceling our wait list time at one location and figuring out who had a space earlier than the other. After the confusion with the texting system, I drove over to Cottonwood, but since we had not been there for awhile, did not realize the ER was in a building and parking lot next to the original VCA. This building is newer and has other offices inside besides just the ER. It is clean and bright and most of the people we encountered during our visit were helpful and understanding. Dr. Larson was calm, understanding, and caring and spent time discussing different options for our situation and recommendations for care. I felt that my dog was well cared for, loved and shown compassion during such a stressful time. I also love the dog yoga zen sculpture at the entrance.

My poor little guy is terrified of getting nails trimmed. This is the ONlY place that has worked…read moreWITH me to get them done! I am SO grateful for your empathy and the knowledge of your team! This is a HUGE deal for me as he has black nails and still has dew claws which my other pup did not. Thank you again!! He is SO happy with his fresh cut nails!! AND my anxiety about it is gone!

I called in because my cat is not eating One of the…read morereceptionist told me that they have appetite booster. I can just come in and buy it which I did right away. Turns out it's not true. The lady with the ginger hair made me look absolutely stupid acting like I didn't call the place because nobody would say something like that. Turn out it was her colleague right next to her who told me the false information. I tried to explain the situation what happening the lady with the ginger hair didn't care about what I have to say so she told someone else to help me. The lady who helped me was super nice and helpful. She tried to see if I could come in the next day because of my work schedule I wasn't able to do a same-day appointment. She tried to ask the ginger haired lady and told her she cannot do it because of her schedule the ginger her lady basically just scoffed and shrug her shoulder that she doesn't care. I WOULD NEVER EVER treat someone like this who is worried about their animals! Absolutely disgusting behavior and will never step foot in there

Gave me a different Dog. I really want my old dog back. This dog that they gave me is not the dog I…read morebrought into them. If anyone knows what happened to my dog please let me know as soon as possible. I brought them a beautiful, fluffy, golden doodle and received a hairless cat.

I generally don't recommend this Petco, but not for the reasons you think! All employees are lovely…read moreand beyond helpful and patient. The store is very clean and organized compared to a lot that I've been to and I find that to be very welcoming! However, the new "boss" or general manager, as most would call them, seems very rude. There has been NUMEROUS account in which she has accused customers of stealing (they never were) and there was also a very sick man (who should NOT have been working) behind the counter working the register who she yelled at across the store for being late in front of so many customers. Petco, is this really the face you want your brand to have? Grace Robinson, gm, I hope you have the day that you deserve I hope these employees will be treated better soon

I found my Berne's doodle on here and he was delivered in a few days. Nina was a pleasure to work…read morewith and all was smooth from phone conversations until now CLOONEY has bee. Here 3 weeks and is well behaved from day one. He plays and goes outside and is a sweetheart all my neighbors and friends love him.

Aka "My Doodle Crush". I was going to welcome a beautiful puppy from My Doodle Crush. But they sent…read moreme the Venmo address to forward payment to, and it was My Puppy Crush. Upon investigating that organization I could not go through with the purchase due to the reviews. See for yourself.

It's a PetSmart. No surprises. Good selection of products, many of which you can't get anywhere…read moreelse. Good location and ample, easy parking. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

This place is terrible if you care about your pets at all do not take them to this grooming salon…read more I took my dog here yesterday and when i came back to pick her up she was squinting and obviously in pain. I immediately went to the vet the day after because her eyes were pussing and bothering her. She now has an eye infection in both eyes and a corneal ulcer. I regret coming here so much and hope they don't injure anyone else's animals. avoid this place at all costs.