I would give this emergency vet zero stars if it was possible. I have taken my French Bull dog here…read moreon three separate emergency occasions to be turned away every time. They girl at the front desk will not even allow me to tell her what is going on before she says the vet is to busy and handing me a list of other places to go. I could understand the busy excuse if it happened once but three different times is ridiculous. Don't label your company as an emergency service if you're not going to help all animals in need Or provide emergency service. So unprofessional. My recommendation is advance veterinary clinic on 3300 south and about 1000 east. The vet techs and doctors there are absolutely amazing and I've never been turned away no matter how busy. If you care about your pets steer clear of this place.

My elderly cat had been losing weight, didn't want to eat, and had a sort of occasional hacking…read morecough. She started to have extreme trouble breathing tonight and was in a miserable state, so I drove her over there after midnight. She was at the end stages and I had to make the hard choice to end her suffering as humanely as possible. Staff was absolutely kind and understanding and let me spend time with her before, during, and after the procedure. She died very peacefully. I am so grateful for the professionalism and compassion at the Pet Emergency Room. My heart is broken but at least the suffering is over for my dear kitty who I have loved and cared for since the day she was born.

They saved my dogs life. She had an ulcer on her spleen that ruptured and she was bleeding…read moreinternally. Once we brought her home, her recovery was slow at first and every time I had a question, no matter what time it was, they answered the phone and assured me I wasn't being a spazz. It was pricey, but you pay for what you get... which is knowledge, experience and confidence.

When we were visiting over Christmas vacation my senior Yorkie suddenly was experiencing congestive…read moreheart failure. From the moment we walked in I felt comfortable with the wonder staff up front, Brie and Amanda. I was in a panic and they were calm and comforting. My little Yorkie was hospitalized but within 24 hours they had her doing so much better. She was discharged and happy and well. We had a EKG apt with the cardiologist Kya Fedora who was completely wonderful and thorough, I only wish she could continue to be her cardiologist if we didn't live out of state we would continue to see her. I appreciate each and every one of their staff members who worked so hard to get my Lola healthy again! I'll be forever grateful! Thank you

I recently chose UrgentVet when my Vet couldn't see my dog soon enough for a rapid onset ear…read moreinfection. I chose UrgentVet based on a friend in vetmed recommending the chain itself and reading the reviews. Overall, good experience and fair pricing. They are a "fear free" practice I believe, which is positive, especially when you have a dog who has vet-related ear trauma. It does potentially limit what can be done without the need for sedation. I went in hoping to avoid sedation for an ear exam but knew it was a possibility. They did sedate and we went home once she was walking on her own. Pricing ended up being less than expected - mainly because I was quoted an astronomical price. The staff was up front about cost and gave an estimate for the exam fee and ear cytology - this was right after they told me they would likely sedate. I asked for an estimate on sedation and while I was soaking in that number in they mentioned a few other things that could come up but did not say how much they would cost. This caught up to me once the staff left the room. I love up front pricing but would appreciate estimates including the big ticket items - even if they don't end up happening. Not knowing is half the battle. In the end, they were very generous and removed extra charges associated with sedation that my dog didn't use to the full extent because she was sedated for such a short period. They do exams and care in the back without owner present (maybe you can ask, I didn't) which probably helps the pet. I would have appreciated meeting the vet prior to the vet examining/interacting with my dog, especially since my dog has had a traumatic event with a vet in the past. They were very responsive via email - sent invoice and SOAP notes for insurance along with forwarding to my primary vet. I would go back in a urgent situation. I had never been to an urgent vet before and wasn't sure of their setup. Part of any misunderstanding of care choices/pricing would also be improved by me asking for clarification from the jump.

This isn't a review I really wanted to write about, as it still brings up some heavy emotions. We…read morehad to put one of our cats down a few weeks ago, and we brought her here to Urgent Vet in hopes that maybe they could help, as it was a homeless cat we tried to help. It was a tough decision, but we couldn't afford to get her the care she needed. I appreciate how compassionate and empathetic the staff was in making this difficult decision. They gave us the time we needed with our sweet girl to give her all the love we could before letting her pass over the rainbow bridge. Thank you for all you did to care for her too, Urgent Vet.

All the staff I interacted with the other evening at VEG were very kind and caring. They took their…read moretime with me and my dog. Dr. Elfenbein, AKA Dr. E, is an excellent vet. She's highly intelligent and has a lovely way of connecting with my pet and me. I appreciate her patience, passion, care, and attention to detail. Thank you for taking care of my dog.

We took our beloved 20-year old cat to this new facility one evening hoping to get some pain meds…read morewhile awaiting our regular vet appointment. We were surprised that the big open room we entered into was actually the primary medical theater with industrial pipes and bright lights overhead. This is what they advertise as being able to be with your pet while they are treated. An assistant admitted us to a small side room where we paid over $1000 to have some tests administered and awaited the vet. When the vet finally came in with test results, she demanded we must have our pet euthanized on the spot. Our cat was terrified and climbed into her carrier wanting to go home. I said I would take my cat home and call a home hospice vet to give her a peaceful passing. The vet threatened to charge me with animal cruelty if I took my pet home rather than having the her euthanize my cat immediately. She argued I was more concerned about myself than my cat and said she was there to represent the cat's interests over mine. The vet sat on the floor blocking the door so we could not leave easily and we were not able to reach an agreement. Finally someone knocked on the door about a true emergency and the vet left us in our room. We soon left thereafter. On our way out we saw a dog lying on the examination table in the big main room and the dog's owner sitting on a chair on the side of the big room with tears streaming down her face. There is no privacy in that place, no demonstrated hygiene in the big wide open space, and no respect for us as pet owners was demonstrated in our experience. We were able to get a hospice vet from Lap of Love named Dr. Layne who was very compassionate to help us with our beloved cat's peaceful passing at home a few days later. We felt terrorized by VEG's approach at a very difficult time for us and for our beloved friend and companion.

Blue Pearl is an emergency veterinary Hospital and yes is pretty expensive , but oh my gosh they…read moregive great care! Doctor Stacy Daley is a gem and is experienced and is great at educating pet owners . She took her time and loved on my cat today. I work as a volunteer for a cat rescue and she was wonderful at sharing current information about cats and kittens. I also brought a kitten here for a rescue about a year ago and they had to put her down , but did it so very lovingly and because it was a rescue kitten they did not charge me for her euthanization . They were so very kind to me as I was completely heartbroken to lose this sweet baby . The only reason I don't give five stars is literally the expense . A lot of us can't afford to come here .

We arrived at 12:30 pm on a Saturday and left at 6:45 pm. They are EXTREMELY understaffed. Only one…read moreVet on staff. I will say they were friendly and apologetic but after waiting over 6 hours to having to put your pet down is not fun.

went in about 5:45 am because we woke up to our fur baby covered in massive hives and welts to the…read morepoint one of her eyes was swelling shut. they immediately got us back and got our baby medicated and taken care of and we were home by 7:15. she has done a complete 360 in the few hours since we left and she looks soooo much better. her regular happy self. i am so thankful to you guys for being open and so kind and caring. could not recommend enough and the peace of mind i have knowing if there is another emergency i can go straight here is priceless. thank you guys again.

Yesterday, I brought my dog in for an emergency visit. After a holiday with a pet sitter he was…read morehaving symptoms of canine cold/flu. I called the VCA at 9:30am and he was seen at 10:30am! The place was clean, well lite, calming, and pleasant. There were no other dogs/cats lingering in the waiting area so I didn't have to worry about my dog making a ruckus. Amazing! He's got a sinus cold but thanks to Dr.Thomas he's doing well. They gave me a introductory discount for a first time visit and I saved 50%. This is my fur babies' new primary doc. Thanks to VCA Cottonwood for being so professional and supportive to my doggy.

My poor little guy is terrified of getting nails trimmed. This is the ONlY place that has worked…read moreWITH me to get them done! I am SO grateful for your empathy and the knowledge of your team! This is a HUGE deal for me as he has black nails and still has dew claws which my other pup did not. Thank you again!! He is SO happy with his fresh cut nails!! AND my anxiety about it is gone!

I called in because my cat is not eating One of the…read morereceptionist told me that they have appetite booster. I can just come in and buy it which I did right away. Turns out it's not true. The lady with the ginger hair made me look absolutely stupid acting like I didn't call the place because nobody would say something like that. Turn out it was her colleague right next to her who told me the false information. I tried to explain the situation what happening the lady with the ginger hair didn't care about what I have to say so she told someone else to help me. The lady who helped me was super nice and helpful. She tried to see if I could come in the next day because of my work schedule I wasn't able to do a same-day appointment. She tried to ask the ginger haired lady and told her she cannot do it because of her schedule the ginger her lady basically just scoffed and shrug her shoulder that she doesn't care. I WOULD NEVER EVER treat someone like this who is worried about their animals! Absolutely disgusting behavior and will never step foot in there

I generally don't recommend this Petco, but not for the reasons you think! All employees are lovely…read moreand beyond helpful and patient. The store is very clean and organized compared to a lot that I've been to and I find that to be very welcoming! However, the new "boss" or general manager, as most would call them, seems very rude. There has been NUMEROUS account in which she has accused customers of stealing (they never were) and there was also a very sick man (who should NOT have been working) behind the counter working the register who she yelled at across the store for being late in front of so many customers. Petco, is this really the face you want your brand to have? Grace Robinson, gm, I hope you have the day that you deserve I hope these employees will be treated better soon

They need to, at a minimum, keep the store clean, pick up the refuse off the floor, organize it…read morejust to at least a nominal level, and train their employees. What a sad waste of a premiere location in a prime retail shopping center. This issue is owed to mismanagement, either or both local or hq. Either way, this business will not survive in such a pathetic state.

I found my Berne's doodle on here and he was delivered in a few days. Nina was a pleasure to work…read morewith and all was smooth from phone conversations until now CLOONEY has bee. Here 3 weeks and is well behaved from day one. He plays and goes outside and is a sweetheart all my neighbors and friends love him.

I normally do not leave negative reviews, but after everything we've gone through with our dog…read moreTheo, I feel future buyers deserve to fully understand our experience with MyDoodleCrush and the limitations of the health guarantee being advertised. We purchased Theo believing we were buying from a breeder that strongly stood behind the health and genetics of their puppies. One of the main reasons we felt comfortable moving forward was the advertised "2-Year Genetic Health Guarantee," which states coverage for "life-threatening, crippling, and/or disabling congenital (genetic) health defects." Unfortunately, before Theo even reached 2 years old, we began noticing mobility issues and discomfort. After veterinary evaluations, X-rays, and orthopedic review, Theo was diagnosed with bilateral lateral patellar luxation affecting BOTH knees/stifles. His records also documented joint remodeling, instability, and possible cruciate ligament involvement. Surgery was recommended due to the severity of the condition. For anyone unfamiliar with this diagnosis, this is not a minor issue. Theo's kneecaps are not properly staying in place, and the condition affects both legs. We were informed this is often considered a congenital/developmental orthopedic condition and can progressively worsen over time if left untreated. The recommended treatment is corrective surgery on both knees, typically done one leg at a time. The estimated cost for treatment and surgeries is now expected to be roughly $14,000 once both knees, follow-up care, medications, imaging, and recovery are included. When we contacted the breeder and provided all veterinary documentation, X-rays, records, and surgical estimates, we were told the condition was not covered under the health guarantee because the contract only applies to genetic defects that cause "early natural death." What was especially frustrating was that their initial response even referred to Theo's condition as a "hip issue," despite the veterinary records clearly showing this is a bilateral knee/stifle condition. We then pointed out that the wording on their website says the guarantee covers "life-threatening, crippling, and/or disabling congenital (genetic) health defects," which sounded much broader than only conditions leading to death. After carefully reviewing the actual signed contract, we discovered the language in the contract is much narrower than the wording presented on the website. The signed agreement primarily limits coverage to genetic abnormalities expected to shorten life expectancy to less than 5 years. Because Theo's orthopedic condition is considered treatable and not fatal, coverage was denied. To be fair, communication from the breeder remained polite throughout the process. However, as buyers, this experience was heartbreaking and extremely disappointing. When you read phrases like "crippling" or "disabling congenital defects" in a health guarantee, most families reasonably believe serious hereditary orthopedic conditions affecting a young dog would at least receive some level of support or consideration. Instead, we are now facing approximately $14,000 in surgical and medical expenses for a dog that is not even 2 years old. I am sharing this not out of anger, but because I genuinely want future buyers to fully understand what they are signing and what the guarantee may or may not actually cover. Before purchasing, I strongly encourage anyone considering a puppy from this breeder to: carefully review every word of the signed contract, specifically ask whether orthopedic conditions like patellar luxation are covered, ask whether the guarantee includes treatment costs or only replacement/refund remedies, and make sure the website wording matches the actual signed agreement. Theo is a wonderful dog and we love him deeply. We will do everything we can to get him the treatment he needs. But I believe future families deserve complete transparency before making such a major emotional and financial commitment. BTW - same company as My Doodle Crush

It's a PetSmart. No surprises. Good selection of products, many of which you can't get anywhere…read moreelse. Good location and ample, easy parking. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

This place is terrible if you care about your pets at all do not take them to this grooming salon…read more I took my dog here yesterday and when i came back to pick her up she was squinting and obviously in pain. I immediately went to the vet the day after because her eyes were pussing and bothering her. She now has an eye infection in both eyes and a corneal ulcer. I regret coming here so much and hope they don't injure anyone else's animals. avoid this place at all costs.