Autolocity was responsive and professional! Josh was great and pleasant to work with.read more

Be extremely cautious buying from this dealer, and do not leave the lot without an OBD-II scanner,…read morea battery tester, and a tread depth gauge. Getting anything and everything they say they're going to do signed and in writing. It baffles me that they have as high of ratings as they do. We purchased a 2015.5 Volvo XC60 AWD, and on the drive home and the very next day, multiple concealed mechanical issues, neglected maintenance items, and broken promises surfaced: * Unfulfilled Promises on Battery & Alignment: During the sale, our salesman, Jay, explicitly promised that the car would receive a fresh (or at the very least, properly tested) battery and a complete four-wheel alignment prior to delivery. Neither was done, despite them keeping the car for TWO extra days claiming their shop was backed up. Instead of installing a new battery, they appeared to have fast-charged the old, incorrect non-AGM battery--overcharging it to the point that it boiled over and vented acid on the drive home. The alignment was completely untouched; the car pulled and shook noticeably at speed, and an independent alignment check revealed the rear toe was severely out (+0.42° total toe, with the right rear at +0.27°), chewing up the tires. * Severely Mismatched Tires on an AWD Platform: This is something I admittedly should have caught, but seeing one brand-new tire, I made the mistake of assuming the rest were addressed on a vehicle sold as "inspected." Measuring tread depth revealed the front tires were worn completely down to the 2/32" wear bars (and oversized at 245s instead of factory 235/60R18), while the one rear tire I happened to glance at was new. Running mismatched circumference tires on an AWD drivetrain puts continuous strain on the center coupling, yet the car was passed off as road-ready. I had to buy a full set of four new tires and pay for a proper alignment out of pocket immediately. * Low Engine Oil from Day One: On the drive home, the low oil warning triggered. I had checked the dipstick on our initial walkaround, yet after their "prep," the car was nearly a full quart low. I had to pull off the freeway immediately to purchase oil just to make it home. A full quart low right off the lot shows the quality of their multi-point inspection. * Cleared Fault Codes to Pass Emissions: The Check Engine Light tripped during the hour drive home. Lo and behold, they didn't actually fix the emissions fault shown on the state inspection paperwork--they simply cleared the code and got lucky enough to sneak it through monitor readiness before the ECM completed a full drive cycle and latched the light back on. Truly the practices of a fine automotive dealership! I do my own mechanical work, so I was able to diagnose the live data, replace the sensors, and correct the fluid levels myself. But for an average buyer who wouldn't think to verify readiness monitors, check oil levels, know the difference between an AGM and a flooded battery, or measure tread depth across all four corners, this lot is more than willing to clear active trouble codes, ignore promised prep work, and push out cars with deferred maintenance. I have date-stamped photos of the battery acid boil-over, alignment printouts, and diagnostic freeze-frame data attached. Take your business elsewhere, or insist on a full independent pre-purchase inspection before signing anything here.

Amazing dealership, if you can really call it a true dealership. I recently sold my daily driver…read moreand was in the market for a car. I was searching all day and looking at different lots, but they either didn't have what I wanted, were too pushy, or flat out wasted my time. I found them as I was traveling north up the valley and pretty much was going to give up after them if I didn't find the car I was looking for. I searched their up-to-date website that had honest pricing and no shady "call for price". I found a car I was interested in and headed there. I went in and was greeted and shown the car. I looked it over and really loved the personal touches they put on each vehicle they had (mine had a new set of rims and tires that fit perfectly with the vehicle). After test driving, rather than rush for the sale, Nate really asked questions to get to know me and explained Black Rock and their philosophy about how you should leave with a car that makes others wonder where you went, instead of a car that everyone and their mother-in-law drives (my paraphrase not his exact words). This is a small business I was glad I stumbled upon, and even happier I was able to patronize. I didn't read any of the reviews before I went in, but I wasn't surprised when I saw all the 5-stars on them. Thank you again for my Jeep, and I already have had a few people asked where I went and how did I get it at the great price I did. I definitely shared your website and will continue to do so.

We were referred to Nate by our friends who purchased their Tesla X from him & totally recommended…read morehim because of their great experience they had. Nate seriously listened to my wants on my 4Runner & made it a reality. He went above and beyond what I asked for! We dealt with Nate the entire time, from start to finish. He helped my husband & I find & customize my dream 4runner that stayed within our budget loan & monthly Pmt!!! He's not your typical sales person that tries to sell you a car ASAP just to make money off you, but rather he listened to our concerns & needs/wants & was able to answer and respond back quickly through out the entire process even when we were out of state talk about building relationships Thank you So much Nate we seriously appreciate ya! I can't tell you enough how much I my 4Runner and the constant compliments I get from folks. Definitely won't be the first or last car we purchase from you

These guys prey on the most volnurable. Those who already struggle financially are put in an even…read moreworse position . Giving 20% interest and payments of $700 a month for a 10 year old car should be criminal . Trying to figure out how to get my son's girlfriend out of this horrible situation has been unsuccessful ! Do Not Go Here

What if I can't pay my car loan? The most important thing…read moreyou can do for yourself is to make your payment on time and in full. In the unlikely event you will be late for a scheduled payment; it is extremely important that YOU contact your Lucky's Auto Credit office and let us know BEFORE the payment is due. You can call, email or stop in. We do understand that people sometimes experience financial setbacks. It is your loan. It is up to you to keep the lines of communication open so we can help you succeed! they do not care about your financial struggles. They wont defer payments. They want a letter from your employer saying you could not work your overtime. They will call and not leave messages and then say they have called a lot. They will then aske for current address where vehicle is located. The cost of the car is overpriced by 3x and the finance interest rate is absurd. 60k for a car that is not worth 1500.00 is wrong. and if you want to be bent over and violated then by all means purchase a car from them.

If I could give more stars, I would! Jared at Smart Buy Auto is hands down the BEST used car dealer…read morein the world. The entire experience was beyond amazing. Jared doesn't just sell you a car--he makes sure you leave with peace of mind, confidence, and a deal you can't beat anywhere else. If you live in the Salt Lake or Ogden area and you're shopping for a car, do yourself a favor and go to Smart Buy Auto. Honestly, if you go anywhere else, you're missing out. Jared makes the process stress-free, transparent, and truly enjoyable. The prices are unbeatable, the value is incredible, and the customer service is second to none. You don't just walk away with a car--you walk away knowing you made the smartest choice possible. Smart Buy Auto lives up to its name 100%!

I meant to write a review a long time ago but better late than never I guess. This is my second…read moretime buying a car from Smart Buy Auto and it is always such a great experience. So much so that I'm willing to drive an hour from Salt Lake just to buy a car from here rather than any other dealerships in Salt Lake City. Both times Jared has made the process of buying a car simple and painless. He gets all of our information ahead of time and we are usually in and out with a new car in an hour or so. I've never experienced that before EVER at another dealership. It's always at least a day long ordeal and so many hoops to jump through to get approved. We always get a great deal and something that works with our budget. Jared even helped us get approved for a car right after a bankruptcy. I would highly recommend Smart Buy Auto to anyone and everyone!! I love my new car!! Check them out, you won't regret it

They are 2 faced... smiles til you purchasee then ghosts after.. they do not follow their own…read morepolicies and are not there for you after the sale.. I felt like a burden.. . Zero stars needs to be a thing to accurately show reviews

Let me start by saying, I fully understand that is my responsibility to read the fine print. We get…read morethat. But when you're just out of the Hospital and you are on crutches, recovering from a serious accident Barely able to move, You're not really in the best shape to be combing through contracts trying to find the fine print. That's the condition I was in when my fiancé and I went to Marcose an auto in Ogden Utah. I had just totaled our truck and with my income now gone we were relying on On my fiancé's paycheck Entirely which doesn't even come close to covering our month Expenses. We were in a desperate situation and the salesman took full advantage. He told us the payment was $277 and naturally any person would assume that was $277 a month just like every other car payment that everybody's ever had. Especially since we had been talking with him involved in that conversation that 277 would be a little bit tight for the month. He would just smile and nod when we talked about that. Turns out it Wasn't $277 a month it was $277 every two weeks now that's About $600 a month. And they just let us drive off, knowing that our payment was double what we thought. Yes, I agree we did sign The paperwork. But the way it all turned out it really feels like a giant baiting switch! They knew our situation they knew we were financially strapped They knew that we assumed it was $277 every month yet they let it go through without saying a Word. So if you are in a tight spot, financially, medically, or mentally Be extremely careful with Marcose and auto because they will take full Advantage of you. And by the time you find out, it's too late. They didn't just sell us a car they took advantage of two people that were in survival mode!! Buyer beware!!!

I went in to look at some of their cars and the owner is super friendly and works on all of the…read morecars himself, I let him know what my situation was that I was looking at getting a new car since mine got totaled on Monday and he didn't push or pressure me into buying right away, all of the cars he let me test drive with him were great running cars despite the high mileage, once my car gets paid out I'll be going right back and paying for one of his cars. I would give a higher rating if possible

If I could give 0 stars I would. I bought a car from them years ago and had to put about $5000 into…read moreit within the first year. They sold it to me with a small balloon tied to the right rear view mirror (which obviously seemed fine because car lots always have certain cars decorated). They cut the balloon off when I bought it, but when I got home I noticed a small string still on the mirror. The next day I removed the string and the whole mirror fell off. They also didn't disclose any of the problems the vehicle had. They had cleared the lights on the vehicle and had it in decent condition for my test drive. Within the first year I needed a new timing belt, water pump, clutch, battery, radiator, and shocks. It finally came to the point where I needed a whole new engine so I sold it for parts and junked the rest. They were unapologetic and would not help with any of the issues. I was a teenager at the time and they definitely took advantage of me. Hoping this review will help people steer clear of these lying thieves. They are not good people and I'm surprised they have stayed open. DO NOT SHOP THERE. There are plenty of reputable car dealerships on Wall Ave that I have worked with for myself or with a relative and they have all been amazing. If you are looking for lower prices and don't want to visit a bigger car lot like Avis, try Citte Center. Good luck!

This dealership has been a help from the start to the finish. Raul was one of the best dealers I've…read moredealt with. Way better than a lot of them within this general area in Ogden. However, even with the repo that happened with the 2008 Dodge Charger, Raul was nice enough to make an exchange and buy back the car, and also help me out again in the future. I'll be back to this dealer and will be bringing my fiancé as well.

10/10 experience. I went in with some problems with my old car & left with a really nice Tahoe…read morethanks to the help of Chris & Andy!

I personally own a 2000 C5 Corvette. The Corvette recently developed a problem so with that said I…read moretook my 25 year old vehicle to John Watson Chevy in Ogden, Utah. Located on Wall Avenue. I went to the service department for that is where I felt my 25 year old car would get the proper service being as old as it is. After a day of being diagnosed, I was called by my advisor and told that the car needed a new fuel pump and filter. He then said that GM no longer supported my car with the parts. Then he proceeded to tell me that it was available from a aftermarket vendor. I told him to go for it, he told me that it would take a couple of days before they were going to have the parts. I informed him I didn't care how long it was going to take because I do not use it on a daily basis. Like Mike said, the part arrived on time and they then put it in my car. I personally could not be happier with the way things went! The car was returned, I left the dealership with the thought that if it was going to need any future repairs that I would definitely be taking it back for service @ John Watson Chevy for assistance do to the age it is! I will give the service department and all of the advisors, mechanics, even the shuttle crew member high 5's for the way that they handle the situation from beginning to end!! Thanks for listening.