When we first decIded to open our business, we needed direction... a LOT of direction. Of all the…read morethings that go into such a venture, signing a commercial lease was one of the many things we were learning to do for the first time. I was referred to Danielle, who made this process so easy. She knew what we wanted and guided us every step of the way. She was attentive and easy to get ahold of for any questions we had. Thank you again Rants Group!

Toxic mold pit and rude condescending management. Held my deposit from a housing department when…read morethey said it was clean when I left because of course I scrubbed it as much as I could so the next person wouldn't get as sick. There was mold coming out of the dishwasher, mold, coming out of the bathtub mold on the ceiling mold on the window ledges. The apartment was dirty when I moved in and contained toxic mold. The facility around it you have to deal with Planned Parenthood, which I didn't know about being in the same facility and protesters. Homeless people, jumping the fence in the back in the middle of the corridor so they can do their drugs on the bench out there and Sleep. A dead rat sat in the parking lot squished the whole time. I was there for six weeks. When they said they'd let me out of the lease due to the mold, took forever to get that money back. People need to be aware of how rude these people are that work there. Management was extremely rude. Did not want to work with the housing agency on returning the owed money. I'm not keeping this quiet anymore. I'm really tired of people taking advantage of the state assistance housing programs, as well. You guys have moldy Apts you do nothing about it. You throw a fit when someone says hey there's hypodermic needles back here. Obviously people jumped the fence doing drugs left the evidence. Big dog poop all over the place at the time I lived there. I've never been so stressed in my entire life. I would never ever rent from this very unprofessional, rude management company. They will take your money and they will do nothing when you need repair repairs done good luck! Make sure you run a mold kit before you rent any apartment near the water. It's been painted over doctored up. My esa cat has asthma from this whole situation. I would never recommend living here. I would give zero stars for the way they treated me like I was a piece of crap like I didn't matter. Like I did wrong when I rented a place asking for it to be cleaned not a toxic mold pit. As far as they know, someone moved in right away so they must have thought my cleaning was good enough for a toxic mold pit. Never again.

I've been reading a lot of reviews about Emerald Management and Consulting, and it's either 5 stars…read morethey walk on water and are miracle workers, or 1 star they totally suck. I hope my review cuts through the noise and nonsense so you can get a better idea of this property manager. I give Emerald a solid 4 stars because for the most part, they're an outstanding, responsive company run by passionate owners, Nicole Lemons and Heather Collins. And who am I? Oh, I was just the HOA president for the worst four years AraVita Condominiums in Magnolia has ever gone through. I could write a novel about my experiences with this building, but I'll cut to the chase: After AraVita was nearly driven into the bankruptcy by two spectacularly incompetent property managers -- South Lake Associates and the infamous CWD Group -- Emerald stepped in and finally showed me how a property manager is supposed to operate. They cleaned up our finances, hooked us up with reputable contractors, and finally guided the Board into some form of coherent path. I consulted for endless hours with Nichole and Heather on how to put out the dumpster fire that CWD Group left us in. Indeed, Emerald has made it a cottage industry in cleaning up the Superfund disasters that CWD leaves their condos in. So why did I dock them a star? Well, nobody's perfect. The first Community Manager Emerald sent me was, shall we say, not up to the task of helping the Board get back on its feet. Fortunately, Emerald understood my frustration (I had already dealt with two previous Community Managers who did, indeed, suck), and they got me a replacement Community Manager who did a great job. Emerald guided the Board through an understandably unpopular but utterly necessary $2 million special assessment to clean up the interior rot in our building, replace the windows and siding, and modernize the elevator. Their relationships with all the involved vendors proved invaluable. There have been several other hiccups, which is to be expected in the complex role of rehabbing and reforming a condo association, especially one left to rot by CWD Group. But all in all, I would totally recommend Emerald without hesitation. Nicole, Heather, and AraVita's current Community Manager Monica are awesome and really do give a damn about the owners and residents. For all you Emerald haters out there....girlfriend, please. Likely you have a fundamental misunderstanding of what a property manager is supposed to do. The buck stops at your Board of Directors, and it's likely that's who you should be whinging to. Addition: Feel free to disregard Victor E's 1-star review. He was one of my owners, and I can confirm the dude was impossible to get ahold of, so I don't know what his trip is. And again, most of the 1-star reviews are likely the result of an incompetent HOA or just plain dishonest owners who won't take responsibility for their own property. Newsflash, people: Condos are NOT apartments. The property manager can only do so much to effect repairs.

Predatory billing and lack of transparency…read more I own a townhouse in a community managed by Emerald Management & Consulting, and my recent experience raised serious concerns about their billing practices and transparency. We experienced water intrusion into our unit through an exterior door off our second-story balcony. I immediately notified Emerald Management because I reasonably assumed that exterior structural issues would fall under HOA responsibility. Emerald contacted a mitigation company, 24ResTech, which came out and addressed the interior moisture over the following week or two. At no point during this process were we informed that we would be personally responsible for any project management or administrative fees. No estimate, hourly rate, or discussion of costs was ever provided. During this time we were told we would need to hire a contractor to make repairs to prevent the issue from recurring. The contractor who inspected the door identified several installation problems: * The head flashing was improperly installed * The door had insufficient weather stripping * The threshold had been installed backwards, sloping inward toward the unit I have no knowledge of any work done by previous owners on this door, and one would assume that any prior work would be documented in HOA or management records. Later we received an invoice from 24ResTech for roughly $1,500 for mitigation work that included removing about one square foot of carpet and running fans for a total of about eight hours. On top of that, Emerald Management charged us $907 in "administrative/project management fees." These charges were never disclosed ahead of time and appeared only after the other invoices had already been paid. When I asked what the charges were for, I was simply told they were administrative costs for overseeing the project. This was shocking considering we already pay over $1,000 per month in HOA dues. Being charged additional administrative fees that were never disclosed and never requested felt unreasonable. Emerald told us we could dispute the charges with the HOA Board and encouraged us to attend the meeting. My husband and I presented our concerns to the board, but a representative from Emerald Management was also present and recommended that the board keep the fees in place because the bylaws allow them. That situation felt like a clear conflict of interest. The management company that issued the charges was effectively advising the board on whether those charges should stand. The entire experience was extremely disappointing. The lack of upfront disclosure, vague invoices, and unexpected administrative fees raise serious questions about transparency and fairness in their billing practices. Homeowners deserve to know what they are agreeing to financially before work begins.

OWNERS PROSPECTIVE:…read more Pettit has managed my rental for 4 years. As an owner, Real estate agent, and former property manager I could not be more thrilled. Here is why. 1. Regular drive by inspections of the property. Keeps exterior and landscaping (Lawn) maintained. I cant believe how expensive it is to replace a lawn that's been neglected for 1 summer. Drive by inspections also ensure unauthorized cats/dogs aren't sitting in a window(Unauthorized pet). Suddenly the same 4 cars are parked in the driveway every inspection though the home was rented to a single person (Unauthorized tenants). A car is not sitting on blocks in the front driveway. 2. Quarterly interior inspections. Pettit maintains the interior and exterior of homes they manage, and they do an extremely good job. I have found they are great and holding tenants responsible for damage or neglect they are responsible for. The quarterly inspections are great for ensuring damage or issues don't add up. Replacing a door stop is not expensive, but when neglected and not fixed a door stop can lead to a puncture whole in the sheetrock, a hole in the door, then fingernail polish on the bathroom tile floor grout. 3. High standards for tenant move in. The contract states that the tenant will return the unit in condition that it was received. I am really thankful for Pettit's extremely high standards for the condition of the unit at move in. Not only is it important for the tenant to move into a clean, fresh, and maintained unit, it is also important in setting the standard and expectation for how the unit will be returned. Saves me a ton of time, effort, and money. 4. Communication is excellent. When I have a question, its answered. When I have a concern, Its addressed. They do a wonderful job of taking care of me as an owner and being extremely cautious of my investment, my property. As an owner I love Pettit Property Management. I worked in Thurston County as a Property Manager for 3 years. Pettit Property Management is the ONLY company I will recommend to friends and family. I was a property manager for 3 years, and when I changed careers I left my property with Pettit to manage. That says a lot and I am extremely happy with my decision to do so.

DO NOT RENT HERE!! I rented with them for a few years. We had quarterly inspections as was required…read moreby their contract. These inspections were incredibly inconvenient, but we were told they would save us from on our deposit when moving out. We had passed all of the inspections except the last one. Somehow the difference of 3 months led to over $10k in damages. They are still pursuing me now. I will be replacing a cheap laminate floor with a nice veneer floor. We are paying for a new paint job and new floors in the garage as well. We cared for this home and there were some issues. mainly an infestation of roaches. They came with the moving boxes we got at a store. Originally, they found $6k in damages however over time they seem to be finding more and more problems. We did not have a final walk through with them. If you have had issues with Pettitt please contact the WA state attorney general. There has to be someone that can protect tenants.

I would never rent from them. Moving in was easy and everyone was pretty nice. When it came time to…read moremove out, the demeanor changed drastically. Despite a walk through that only found dirt in the window tracks, a few smudges on the walls, and bugs in the light fixture, I was hit with a 500 dollar cleaning fee on to of the floor cleaning fee that was paid on move in. No one would itemize the charge or even talk to me about it. I was given a short window to pay or be sent to collections.

I rented from Walt Cox company for 7 years. At move out time they nickel and dime you for the…read moresmallest things. They charge $98.00 for blinds and extra to replace slats in blind. Even though there is normal wear and tear on a place you have been living in for the past 7 years you have to make sure everything is cleaned out even it was not at move in. They raise the rent every 6 months. Please be careful renting from this company especially if you are only going to be stationed in Washington for a short time. There are better options out there if you don't want to have to pay a ridiculous amount at move out. BEWARE....

Our Condo Association switched to her last year. At the March 2024 board meeting she stood up and…read moreyelled at a neighbor who questioned her about the report she was giving on telephone pole inspections- we do not have any telephone poles. This childish and unprofessional behavior also happened at the Feb board meeting when she criticized a neighbor. She smiled at the April meeting when neighbors admonished her behavior- treating neighbors poorly is not a laughable topic. She does not reply to emails or phone calls on a regular basis so if you want a PM who communicates with your neighbors, she might not work out.

Our HOA switched to them - I paid it multiple times under the email listed on our property - it…read morewasn't credited to our account. I reached out and asked what was going on, January 3rd. January 8th was when Claire got back to me and told me she would look into it. Today is February 4th. I still haven't heard back from Claire, when I make the payment it still shows under my name, not my husbands and mine, and I still can't put it on autopay. This company is not good about company service, applying payments properly or even accepting payments. For a company whose website is "ilovemyhoa" - I truly do not.

Elizabeth B. was an AMAZING property manager! Any and all maintenance concerns are addressed timely…read moredespite a small team that gives you such a close-knit feel! Coldwell Banker Danforth has been great with communication as well; I accredit that to Liz's work with her tenants and commitment to find them a perfect home at their perfect price and weighing sister communities/properties CBD has nearby potentially and truly wants to help. She made it so easy to feel at home, I'll definitely miss Rickdal Apartments and the CBDPM team!

I highly recommend this realtor company especially our realtor, Corey Orvold! We were working with…read morea local WA lender who gave us the classic runaround and as our closing date grew closer, they created more obstacles. It was our realtor, Corey, who assisted us with locating another lender who approved us with ease and we closed on our contract in a matter of days. This company's agent went above and beyond all expectations and helped us secure our first home! Expedient service, relentless tenacity and valuable ally when securing home financing!