Perhaps the worst experience I've ever had with a service company. I never write reviews like this but felt like i had to in this situation. Absolutely awful. Avoid.
I called them beforehand to get clarity on how they needed the apartment to be prepared.
I prepared the apartment to their liking with everything removed from the cupboards and covered with a sheet. They completed their roach spraying while I was on a work trip without me present. During the call before the service, I also told them to call me if there were any issues or if they had any questions while they were in there and I would do my best to assist as i would not be physically in the unit, and they said they would (i never recived a call so assumed everything was okay).
When i returned, I received no information of what work was completed, or if any work was completed. So i called with several questions about their thoughts about the roach activity, what next steps needed to be completed on my end and what pest control I could do on my end.
None of my questions were answered - instead, I was met with extreme rudeness and yelling from the female owner of this company because I missed emptying one cupboard up top with just a few items in it in my rush to get to my work trip.
When I said I would no longer use their services because of the way she was talking to me, she continued to yell, and so I said I would not tolerate being spoken to that way, told her to have a great day and hung up. Despite this, I felt bad about our conversation, and emailed to see if we could start off on a new footing and reiterated my questions in email - i recieved no reply.
Instead, she then reported me to my property management and lied about abusive behavior occurring during the scheduled call (of which I did not attend because i was on a work trip). Scum behavior. Avoid 1000000%, there are several other companies who will treat you way better. read more
