I found this company to be quite rude. They came out for a rodent problem. I paid him 100.00. Then…read morementioned I didn't get a bill. I received a bill for 11+ dollars I hadn't paid in initial visit. I wasn't impressed. I'm sorry to the woman who takes the calls as she was professional and very nice. I guess they would shut down if the 11+ dollars weren't received.

Austin is very nice guy, his response is very fast. He used a prefeesional machine to do the…read moretreatment. Will keep monitoring the result.

I've now had several sprays done both interior and exterior and the last time was so quick it makes…read moreme question the legitimacy. This isn't the first time I've felt the treatment was rushed or incomplete. Because my landlord has been paying for quarterly treatments, I was expecting better. Now heading into the second year, there's no comparison to the first time they ever came. It's almost as if they did a good job initially to set an expectation they never intended to maintain. What's really sad is how poor their ratings are. If it wasn't for mine, they'd be even lower. I rate them a 3 for now because they maintain professionalism but everything else is questionable.

Great service and our technician is awesome! He lets me know when he comes and discuss if any…read moreissues and always does a great job! Keep it up Gabriel!!!

Respectful and answered all. My questions . Made the process very comfortable and easy.read more

I appreciated and agreed with the logical and humane way the problem was dealt with…read more The house backs on to the Bronte Creek ravine so mice are an annoying but minor problem in the overall scheme of things. Finding the point of entry then installing a one way door so that the rodents cannot get back into the home has proven itself to be an efficient and effective way to deal with the problem. Thank you ....

I spent hundreds of dollars on a product that lasted less than six months. They were rude to me and…read moreaccused me of burning it. They refused to honor their warranty. Terrible company. Do not buy here.

This company ripped me off. I had enrolled in a plan with these guys for a year, and when I asked…read morethem to cancel it after the year was over, they simply ignored me, continuing to draw money from my account (I had set up pre-authorized payments to be drawn monthly). I spoke directly with the boss to let him know I wanted out. He just ignored me and kept drawing money. Don't trust this company, they suck.

Had a squirrel in our eaves and found the entry point. Contacted them for a quote and told them we…read morealready had quotes in $400.00 t0 #500.00 range and not to bother sending anyone if they could not work within that budget. They ignored that information and sent a so called technician named Nathan Merenyi to see how much he could inflate the quote for a basic removal. We showed him the entry point where the eavestrough had pulled away leaving an opening. He didn't even bother putting a ladder up to get a closer look. Instead he wanted to see how many soffit vents there were to try and charge for entry prevention. We told him this was the first breach in 20 years and the soffit vents were fine. We requested that they install a one way door and after the squirrel was excluded seal the entry point. He said so all you want is a basic removal and we said that is all we require. We asked that he email it to us. He then sat in his truck for 30 minutes writing up a quote for his version of a basic quote. He then left and later I received his quote for a total of $1,812.52 (see attached image) The most corrupt business I have ever dealt with. They charge $695.00 for no reason on to of the Can you imagine what they charge for a full service removal.

Useless. Charged us for advice that was incorrect and ineffective. Absolutely pointless.read more

Hired and paid them for a 6 month guarantee to get rid of mice. They came and set out about 4, $5…read morepoison bait traps. After a few weeks there was still activity in the attic. Had to practically BEG Jim to come back because he refused to believe that it could possibly be mice and literally said to me "you actually want me to go inside the attic??". He finally sent his very professional and compassionate employee who found a major infestation of mice in the attic. He placed a bunch of bait there which hasn't solved the problem, and they told me there wasn't anything else they could do except spray which would be harmful to our health, and would leave dead mice corpses everywhere which they don't help find or clean! Wouldn't attempt any sort of traps, cages, electronic devices, nothing! Also never came back or called for a follow up ever!! The guarantee is an absolute joke, they should be ashamed of themselves! At the same time I had also used them to spray for centipedes. The centipedes came back after a month, and the spray stained my tiles! Which of course they said they've never experienced before. Beyond disappointed with every aspect of their service.

From the owner: Bedbug & carpenter ant specialists. 30 years experience. Immediate service 7 days a week for all…read moreinsect & rodent problems. Best & most comprehensive guarantee in the industry. Provided to you in writing. Safest & most effective treatments available. All university trained technicians.

So this is usually a call no home owner ever wants to make but unfortunately I had to, I had no…read moreidea what I was dealing with and it was starting to take a toll on my house. The technician that I dealt with was very professional and helped me understand what I was dealing with. Thank you to the team at Rural Routes!! Zeke

From the owner: Rural Routes Pest Control protects your home, farm or business from all kinds of pest problems…read moreincluding rodents, flies, ants, cockroaches, bedbugs, spiders, wasps and more. Family owned and operated and serving Southwestern Ontario, our licenced and professional staff will keep your living or work space free of pests.

Lovely people the owner and his wife came out to check on a potential roach problem and we're very…read moreprofessional and understanding and helped deal with the problem. Will definitely be recommending them to anyone that has a pest problem in the future!

It's really been a hard couple months and I really give the owner, the lady in office Lisa and…read moreBausch the exterminator a big thank you for really helping us and getting us through a very difficult time I HIGHLY Recommend them to anyone looking for pest needs thanks again