I called Allphase Thermal Solutions when I spotted what I thought was a bed bug in our home. The person who answered the call was professional and asked me to text a photo of the critter to them. He called me back promptly to let me know that it wasn't, in fact, a bed bug and that we had nothing to worry about. Given that I know NOTHING about bed bugs, he could easily have told me that we did have a problem and charged me for the service or suggested they come do an in-person investigation (which numerous other companies offered to do, for a fee) but he didn't. I was so impressed that they took the time to assess my problem and be the most help, without simply trying to make a sale. If I ever do find myself with a pest problem, these folks will be the first people I call! read more