Nice looking facility near the human resort. Unfortunately they did not bathe nor trim nails as I…read morehad asked for upon checking in for a 2 night and 3 day stay. Also did not follow feeding directions to add water to dry food as greyhounds don't chew like other breeds. God thing I did daily checks. Placed a blanket on the cement floor which was very slick. Also failed to provide an elevated bowl. Reason I mention, is because I CALLED AHEAD and stated I would bring one if they didn't have one. I was assured one would be provided~ NOT! Given some excuse that another dog had chewed it up and was not available. If you knew this, then why did you insist when I called to not bother to bring mine? Definitely will not be coming back here.

My chihuhua's very first day at Daycare was at this FABULOUS place!…read more With a 2 story air balloon mascot named Bentley sitting outside the resort & spa, it's hard to miss while driving down National Pike Rd. Having just opened in May 2009, it's a smacking brand new space, so it's very clean, with polished hardwood flooring throughout, and the staff are very friendly (except when you are running late to pick up your pet, EVEN THOUGH you have informed them several times you may be 15-20 minutes late)... The daycare hours are 8am-6pm daily, and if an additional hour is required, it's at an additional cost. Makes sense! However, please note: they are not pleased if they have to stay later than 7:00pm. I do not mind shelling out for their additional services, but, although they WILL wait, they are very strict about locking up at 7:00pm...and their friendliness sizzles down a notch or two... My puppy was very comfortable with all the staff there, and seemed a happy camper when I went to pick her up! Also, I was touched that they hand crafted a hot pink name tag for her, took a photo of her, and framed it as a souvenir! Aaawww....sweetness!!! Nice added touch for going the extra mile! I love this place! If this was close to where I live, I would bring my dog here every weekend! It's very hard to take my dog elsewhere after such great service and cleanliness! My only advice: I wish they would be willing to extend their hours if needed! Like I said, I don't mind paying for the extra hours!

Nick groomed my 7 year old poodle, Chloe. He did a fabulous job. Her coat looks good and she smells…read morefresh. She will be returning in 6 weeks.

I was worried for my dog's first groom. Nick was great! Looking forward to our next visit!read more

I did the nursery tour and it was so cool. I forget my guides name, but he was so knowledgeable…read moreabout all the animals. I think the resort could spend a little more money here on the building. I know it's a barn, but dang for these prices they charge at the resort this barn should be a lot nicer. I loved all the animals. I am happy to see them so well cared for. It's a definite must do activity!

The staff was standoff-ish. The Nursery Tour is not quite as described, "This educational program…read moreincludes a guided walking tour of the Nemacolin's Wildlife Adventure , as well as the chance to interact with a few of the animals, including our kinkajou, fennec foxes, porcupine, sloth, alligator, tortoise and more." The implication is that you will have some type of interaction. However, my family got to pet a Bearded Dragon. Every other animal was displayed by the staff, but that was the extent of your interaction with any animal. You could get the same experience driving by a field or stopping by a pet shop. The animals were well cared for, and the place is clean.

Call answered by Ai, don't call back Let my dog sit 3 hours…read more(at least) before starting his appointment 1:00, last one out at 5:00 while she took walk ins and finished them before my dog Charged $30.00 above published price with not much of an explanation ($100.00 is way too much for a small dog!) Tried to talk to owner who just gave excuses. The two walk in's cost $6.00 less than my one dog No satisfaction at all! If I could give minus 5 I would! Rachael is not a good business person, she has a lot to learn!

I went to Groomer's Touch for about 10 years. It was great when Jen was the owner. Now that Rachel…read morehas taken over it appears she not a good business person. I have stayed with her but now I cannot. I called the day before my appointment for my female Airedale terrier this week. She's raised her prices again and I wanted to know the price. She quoted me $85 which as a $20 jump but I accepted it. The morning of the appointment my girl came in with small burr seeds in her coat. I spent some time brushing her legs and belly as well as beard to remove the bulk of them, her torso too but it is quite short cut. My dogs are very active but given the dry hot weather (and fact I've showered them numerous times to cool them off) she was not that dirty since there's no mud to get into as she loves to do. I dropped her off with clipping instructions to take her a bit shorter on her legs. When I arrived to pick her up I was charged $107. This is the second time with has been done to me and this time it was a slap in the face given I called the day before for the price. (I was charged $20 extra another time for my boy which I thought was slimy business practices. Dogs are dirty, groomers clean dogs. That's your business, right?) I protested the extra charge. The girl said "I talked to Rachel, had to bath her twice and she was matted). Bull. She was not matted as I brushed her before I brought her. She shouldn't have needed two baths if she was bathed properly the first time. And she says the new cut took longer. If you don't know a proper groom for an Airedale that is your problem. You are dog groomers who should know your business. And she nicked Mina's private parts in the process. I met a woman right after at another groomers I stopped at on the way home who also used to go the GT with Jen but found Rachel's grooming skills and professionalism lacking. Long story short. I'm done. I will not go back. You're a business owner but won't be for long at this rate, Rachel. Ps. I just got off the phone with Rachel. Although I was told the additional bathe I was charged extra now is standard - she said and I quote 'we bath all dogs twice; b) that the $85 was just a 'base price' so any additional charges- beware! They can charge what they like. And then she hung up on me.

Roxanne does a fantastic job with my pup. She also truly cares about her pet clients and takes the…read moreextra time to make sure they feel comfortable. And she is super convenient since she travels to you for the service.

Josh and his staff always take such great care of our dog while we are away. We feel very confident…read morein his care and will continue to do business with him in the future

What a rip-off... hidden fees... beware of this business…read more I would NEVER suggest anyone have their pet board here...very weird vibe.

I have been using Dogstop to trim my dog's nails for years but recently had my senior dog bathed…read morethere. She is too heavy to safely get into the bathtub. She is also very timid and a little backwards. It does not help that as soon as I lift her she wiggles and splays her legs. I booked an appointment for her. This is a really good deal. I paid $50 for a bath, ear clean and nail trim. The nail trim is normally $21. They were great about reminders and letting me know how things were progressing and when she would be ready. My dog smelled incredible was not freaked out and 4 days later is still the best smelling thing in the house.

Our Labrador loves playing with his friends in doggy daycare twice a week. We've used the boarding…read moreservices and groomer as well. Always pleased. The staff are friendly and genuinely care about the pets we entrust them with.