The Good Everyone is super nice & friendly. Drew was a great representative, seemed to care, and was responsive to my requests. Those who came to clean the house didn't make me feel awkward during the cleaning process while I was here. My vent hood and stove have *never* looked this sparkling since the day I moved in! The Bad My goal was to bring someone in to do all of the "make ready" stuff that I didn't want to do - not that I couldn't do. Baseboards, light fixtures, cleaning rust-stains off of tile from where a toilet brush holder or a dog crate had been, and for sure, the windows/glass doors in my kitchen facing the backyard, which had toddler fingerprints and dog nose prints on it. I went out of my way to make sure that all of the rooms were ready for them to be able to clean - as much stuff out of the way, off the floors, put away as possible so they could just get to work. I gave some instructions then I left. When I came back home that night, the house was clean - but it was far from make-ready. Baseboards were still dirty in so many places. The bathrooms did not appear to be swept/mopped - as I was able to sweep up a significant amount after they left, including visible dust bunnies. A residue from the rug-tape I had used was still on the floor, though I had specifically noted that it was something that I'd like them to get picked up. Most of the obvious stuff was done, but there were still weird spots left uncleaned - like the console table upstairs or the counters which had visible food residue and crumbs still on them. I took photos and sent them to Drew. He was great and promptly responded that the team would come back and finish the job. His customer service is why they get 3 stars instead of 2. They came during work to get the job done and finished, so I could be ready for the next phase of the house job. It wasn't until the next day that I noticed just how much was still left undone. The windows in the kitchen didn't get cleaned at all. Neither did the glass door or the storm door. They got the carpet tape residue up, but the bathroom & laundry room floors were the same. The table upstairs was still dirty. The light fixtures above the sink had visible dust on the globes and the metal - not the kind that accumulates in a day, it was clear that they hadn't touched them. My morning was spent sweeping and mopping floors that were supposed to have been done. On my hands and knees scrubbing up rust-stains that had to be removed that no one bother to help with. Cleaning up baseboards, window-sills and wiping dust-bunnies out of corners that were just ignored. The Ugly Having to leave this review, because they were so very nice. As a business owner in my own life, I know how much it sucks to get a mixed review, but I also know that when things aren't handled correctly, I need to know. My schedule didn't permit me to allow for them to come back a third-time when I wasn't sure if it would get done if I wasn't directing it personally. Unfortunately, at best, this job was just "okay." read more

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We were really glad to have some help getting the house spruced up before putting it on the market. We requested someone who had been vaccinated and were set up with someone who had been, which was great. The problem is that usually two people are sent to do the job, and without telling us that was usual, we were only sent one person. We spoke with the cleaning person and he said we wanted the step above a normal cleaning which was fine with us; we didn't mind paying more. Unfortunately, after a little less than 4 hours, the house was dirty. The mopping made our tile floors dirtier than before and left a sticky film. All the corners were dirty. The things that had been wiped had dust residue left from a dirty towel that was used to wipe. The carpeted floors weren't vacuumed at all. The bathroom looked a lot better but he hadn't brought the tools needed (he said) to clean some of the areas. The other bathroom's tub wasn't cleaned at all. This is a 3b/2b house. Trash wasn't emptied but everything cleaned with was left, adding to the trash. Toilets were cleaned well. Overall, coming home to a house that I still had to stay up late re-cleaning, cleaning, and vacuuming, was a huge disappointment. When I reached out for help to fix this, I was promised a half refund so that at least the cleaning person could have some payment, but it's been two weeks and there's no sign of it. Sorry, I don't recommend! read more

I hired Mountain Laurels Housekeeping after I moved here last month. I wanted the house cleaned before I brought all my stuff in. This cleaning was quick and was done very well. They were very friendly, on time, and have a reliable and professional service. I will hire them again. read more

Fast, courteous service for quote. Competitive pricing. Drew himself came out and did my first cleaning... just like his (evidently strict) grandma taught him! Well done and awesome lingering lemon/ eucalyptus scent from the organic cleaner. Scheduled cleanings for the next several months! read more

First of all let me say I NEVER give exceptional reviews - you must be deserving of it. This company is! We purchased a home in a lovely neighborhood in Belton, unfortunately the home was not well kept - in other words it was going to require a VERY DEEP cleaning, from wiping and cleaning out the cabinets, cleaning grease and grime off the burners and stove, clean and polish the refrigerator, cleaning base boards, windows, wiping down the blinds, scouring and disinfecting the 3 bathrooms, and steam cleaning the carpets. I had checked out 4 other companies and many of them did not do windows or would steam clean the carpets which I knew was desperately needed. I was surprised to find that this company not only wiped down the windows, but steam cleaned carpets too at a cost far less than the others! Andrew and Drew showed up the day requested, 15 minutes early, and went right to work. Drew started in the kitchen - the cabinets were polished and shined along with the refrigerator, stove and burners! Incredible because he had to climb on a high ladder to get to the top of some of the cabinets to make sure they were clean. Oh I forgot to mention the previous owners had a cat that they basically allowed to relieve himself on the front bedroom carpet, and in the nearby bathroom. Andrew went to work on the walls and the carpet and to our surprise the stains and the smell were gone! He also managed to get the crayon marks and wax off the limestone fireplace! My husband and I were absolutely amazed how beautiful the home looked and smelled so fresh when they were done. It truly looks and feels like a brand new home now. Mountain Laurel is rightly the best choice when you want peace of mind knowing that your home has been thoroughly cleaned. read more

We purchased a home that was lacking TLC and needing a major make ready clean. In a consult he hastily viewed my home and I didn't really feel my requests were listened to. Regardless he talked a big talk about his team spending 45 minutes just cleaning a bathroom. The day of the clean, which was the day before we were moving in, he was going to charge me the same amount he originally quoted me for 7 hours of work after I informed him some of the work had already been done due to contractor work. I didn't hear from him the day he supposedly cleaned and I text to check on the status, he said he and two others cleaned it in three hours and was charging the same amount for seven hours! I felt that was wrong! However this late in the game I went with it because we were 24 hours from moving in. When I arrived that evening to check on things nothing had been cleaned at all! He lied about cleaning!! Absolutely nothing had been touched! My home camera showed one guy with a small bucket show up and he had trouble getting in for some reason so he left!!There was no communication about about access issues or not providing service. It was extremely disappointing during such a high stress event! Needless to say not only did I have to spend 15 hours moving in that day but I was having to hurriedly clean the tile floor with a tooth brush and mop bought at the last minute before rugs and furniture was laid down. It was awful! When I reached out about the house not being cleaned and that I was relying on him, he completely ignored me!! I do not recommend this company at all!! There is no excuse to be lied to, no service provided, and no communication. Photos show what I had to hurry up and clean while moving in at the same time while I was paying hourly rates to the movers! No star deserved! read more

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She followed Covid protocols, worked hard and did a great job. Our sewer had backed up into floors and bath tubs & shower. She cleaned and sanitized everything. Great job. We will use them again. read more

They're courteous,efficient and through. The eco-friendly solutions they provide are a definite plus! My home and my pets are very thankful. read more