The pharmacy is definitely the most dysfunctional pharmacy I've ever patronized. The lines often…read morespan half the store, they rarely answer the phone, and the drive through is randomly but rather consistently closed. This has persisted for more than a year and a half. Understaffing, mismanagement, crisis, alternate reality? It's unclear what could create such a longterm and catastrophic dysfunction. Orders are never available when promised, resulting in multiple in-person trips. You can't call ahead to check if an order is ready because they don't answer the phone. They don't update the online system timely either. Perhaps due to the location, many of the clientele appear to be experiencing challenges. Lots of severely ill individuals coughing, pacing, and hovering inches from nearby patrons, waiting anxiously for medications. There are spacing stickers on the floor. But they're not enforced or observed. Someone in line requested substance addiction-related medications and was told it will take two weeks to fill the prescription at this pharmacy, resulting in a scene with lots of foul language. TWO WEEKS for what is apparently a critical time sensitive medication. As for me, when I left, the line was 20+. Waited for over 25 minutes and walked out without my order because they claim they didn't receive the order, despite confirming with my doctor's office on the way to the pharmacy. Time to switch pharmacies! Trust me, no matter how convenient this pharmacy is as far as location, you will still come out behind due to multiple trips and long waits and people coughing on the back of your neck. I have some sympathy for the employees who staff this pharmacy and have to deal with a constant flow of disgruntled desperate clients.

Ya know what's weird? As long as I've lived in Boise I had never been to this store. There's a Rite…read moreAid and a Walgreens within walking distance to my house. So I would just drive by this location on my way downtown and admire the amazing architecture. I'm a sucker for old buildings, basically anything that has some kind of nostalgia to it, I absolutely LOVE. I wish I would have gone in here tho before they remodeled it. I would have preferred it stay the original way because it's always fun to step into a time capsule. You still kind of do regardless because this building has been there for a min lol. You walk in and for me, was immediately surprised to see a store that had the "open concept" that everyone is so UNBELIEVABLY obsessed with when it comes to their homes. Honestly, the open concept is not creative, unoriginal, has HGTV written all over it and I wish people would just come up with their own ideas for their homes/businesses vs seeing some tacky trend they see on HGTV. That being said, I don't really tie all that in with this store. I mean, I'm sure the open concept trend definitely influenced their decision to do this store like that. This store is still great tho, don't get me wrong. I love it. It's one place that gets a pass for open concept lol. THANK GOD tho they didn't do everything in gray and white hahaha! If they did, I'd probably skip writing a review for this place. I haaaaaaate the gray and white trend. Stop it already!!! Hahahaha! This store is very spread out, very airy, you don't feel boxed in at all when walking the aisle's. They are wide enough to where a few people can be in them and you wouldn't get all claustrophobic. I have serious issues with claustrophobia. I pass out at concerts if there are too many people boxing me in lol. First time was 1995 at a Green Day concert. First time I felt claustrophobic and BAM! I was out! They thought I was on drugs and was about to kick me out lol. Anyway! Way off topic! I tend to do that tho. Nothing new. The layout is interesting. You walk in and all the makeup, basic necessities type stuff is right up front and the grocery stuff is in the back. I assume the makeup and stuff is up front because this store is located downtown area and theft is probably an issue. Prices are high here. Then again, they are pretty much everywhere. However, $2.29!!! TWO DOLLARS AND TWENTY. NINE. CENTS! for a thing of Tic Tacs!! HELL. NOOOOO! That is unbelievably INSANE! Some embarrassing truth here lol. Neutrogena had these exfoliating pad things. They're impossible to find. I checked their website, sold out, but the locator said this store had them. So I thought I'd surprise my roommate and get them. I was downtown for a fitness class and decided to FINALLY go in here. If I'm being honest too, these exfoliating pad things I wanted for myself, too because they're amazing lol. Locator said this store had them. I probably should have gone that day but waited until the day of the class, like a day or two. Of course, they weren't there. Tbh too, I didn't even see a tag for them. Made me sad. Now I'm just stuck mobbing around looking like an old alcoholic bag lady because I can't buff out my old ass face (Siiiiiigggghhh) hahahahaha! I don't look THAT bad tho haha! If anything, this store and it's history is what does it for me. I love it. I hope we always have it here in Boise. I think back in the day it was a Safeway? Anyone know for sure? Because we ain't got sh__t for Safeways in Boise now lol. Didn't really interact with employees. There were a few there but they have quite a few self-checkouts. Love or hate those things, they're convenient as hell. This stores are newer and super easy to use especially if people are buying food. That seems to be a complaint for most with self-checkouts. If they aren't your thing, walk your happy a__ over to a human cashier haha! That's all! Great store! Great vibe there even later at night :) Thanks, Yelperiteraiders!!! Cheers!

Staff always professional even when they are super busy. Love shopping here!…read more Always take advantage of all the sales and discounts. The store staff always greets me when I walk in which makes me feel welcome.

Ai calling agent is horrible. They keep transferring me to a number that never picks up. Fix this…read morehorrible calling agent. Worst pharmacy on the planet

Love the local Rite Aid. The staff is friend, professional, and helpful. I can always find what I…read moreneed and get in and out quickly.

Horrible customer service. I'm changing my pharmacy immediately. After my 4th visit, they informed…read moreme that they have been charging me sales price for my prescriptions, instead of verifying my insurance (I've had insurance this entire time). I've had multiple negative interactions with one particular gentleman. My first visit I walked in, the pharmacist behind the counter did not acknowledge me - turns out he was leaving his shift but didn't have the courtesy to address any more customers. Recently, I went through the drive through and was told to return in 15 mins (I was on break from work so couldn't). I came back an hour later, and a the same pharmacist from my first visit had just gotten on shift, said "I just got here, give me an hour," even though the previous pharmacist on shift would have already filled the script and had it ready. I explained this to him, and he repeated himself. I went back to pick up, and pharmacist charged my card and gave me 2 prescriptions (one that I'm not even taking anymore!). He didn't verify which prescriptions I was picking up, and the employee put my credit card and ID in the paper bag without informing me. $20 and 3 weeks later I have replacements, but they should inform folks EVERYTIME they are putting their important cards into a paper bag. I called twice to ask if they had my ID, and they told me to look for it more and call them back (instead of checking to see if they had it behind the counter). I went back today to pick up, the employee asked me for my information 2x to tell me I wasn't in their system (even though I have been going there consistently for 2 months). They stated they didn't have my insurance on file and needed to take down my information (all over again). I didn't receive kind and compassionate service like I am used to receiving. I'm shook that they were just charging me for all my medications rather than verifying my insurance. Worst pharmacy experience in recent years.

We shifted to Medsync after our insurance carrier's "formulary" changed. Some maintenance meds…read morejumped way up at the current supermarket pharmacy. So we started playing the price shopping game and landed on Medsync. What a treat. Love the drive through pickup. Very fast service. So now we use mail service, the market pharmacy and Medsync. Oh and they don't close for lunch.

The people are very friendly. Unfortunately they don't take any insurance so you have to pay 100%…read moreout of pocket and if you are financially struggling you just can't get the medication you need. They need to take insurance and help people out or we suffer.

Been awhile but stopped by to get a couple of things…read more It was busy not as manic as the Fairview location. Shanna was super friendly as check me out.

I love the pharmacy!! They know my name and help me above and beyond every single time!!…read moreAs for the store part... The produce has ALWAYS been a problem here wish they would fix that!! Seriously look at your reviews they all say horrible produce fix it already!!

Employees have no integrity, management and customer service laughs at you when you file complaint…read morel. Products and Perishables dit out for 15 min in 87 degree heat. Product stacked unsafe and causing damage to items paid for. Manager = don't care.

Why would this company allow someone who lacks emotional intelligence and customer…read moreservice in to a management position? Combative, unprofessional, egotistical manager at this location hung up on us after we lost our wallet with thousands in it. Refused to help in any way and demanded I respect his authoritai and talked to me like I was his employee and having a meltdown over nothing before hanging up on us. Walmart, this man should not be in customer Service. The man i spoke to in the electronics Department should have that position. He couldn't help us but he wasn't a basketcase and had some Compassion for our situation. The way the manager took the convo from 0-60 was totally unacceptable and unhinged. So much so, he has been reported to corporate. My name is Karen today :)

Dear Albertsons Management, I am writing to express my…read moreconcern regarding the unprofessional behavior of your pharmacy's lead technician, Danielle. Each time I visit the pharmacy, Danielle is extremely rude and provides very poor customer service. She often talks and ignores customers waiting at the pickup window. There have been several occasions when she has walked past the line of waiting patients, seen us standing there, and turned away to continue talking instead of helping. When she does assist me, her behavior is disrespectful. She has waved her wrist around while saying "hello" in a mocking tone, and when I provide my date of birth, she sarcastically says, "What is this, some kind of cheer?" Additionally, she frequently yells at other staff members and displays a consistently negative attitude. This type of conduct creates an uncomfortable and unwelcoming environment for both customers and employees. As the lead technician, Danielle should be setting a professional example, not discouraging patients from returning. Albertsons can and should do better in selecting and training its pharmacy leaders. Both customers and staff deserve to be treated with respect and courtesy. Thank you for taking the time to look into this matter. I hope appropriate action will be taken to ensure better service moving forward.

I have been coming here for almost a year, and everyone has been pleasant with me every time…read more The only complaint I can think of is that sometimes the line can get long, but at least they give you water and cookies free while you wait! All the staff that I have interacted with have been pleasant and professional. I'm slowly trying to learn all of their names, but I can highly recommend working with Keyra, Colleen, Brittney, Malia, Ryan, and Sara. All of them have always offered me a bright smile, a friendly hello, and quick service.

Everyone was professional and happy. Which makes for an enjoyable experience. If I ever need…read moreanother operation Treasure valley hospital is the one.

Tucked away in a nondescript area (bigger cross streets are Emerald & Maple Grove) ... is a lovely…read more***physician ran*** hospital. I had exceptional care here during my heart loop monitor procedure. (Also known as an ILR). I had the newer (bigger & longer) Abbott version inserted... so not only did I have my heart Dr & dedicated nurse the whole time, there was also 2 Abbott Lab medical reps & even an additional medical staff member during most of the procedure. They handled my ridiculous level of allergies & autoimmune challenges fabulously & because of the perfection of all involved- I healed quickly & fully... flying out on a family trip just a week later. Now my insur is fighting on paying the bill, but that's the jerk insur co, not this fab hospital. I'd absolutely go here again if needed!

Wonderful pharmacy! The workers here are kind and competent. My prescriptions were filled so…read morequickly and the customer service here is awesome.

Custom Rx is a great pharmacy. The people are very accommodating showing personal concern for the…read morecustomer. They will answer all question with courtesy and concern. This is a compounding pharmacy which means they can prepare mediation specialized for the customer as prescribed by your physician. This is a personal service pharmacy without the crowds and rush of larger big box pharmacies.