They were so responsive to a last minute request for service. Here for one week from California and…read morehad car issues with my moms car. Most shops were booked out weeks and they listened to my issue and said have the vehicle towed and we can take a look. The next morning they communicated right away and by noon they had identified the issue and provided an update and repaired the car issue by 1:00 pm and picked up by 2:00. So thankful for their attentive communications and quick turn around. I would highly recommend them for you auto repair needs!

Without a doubt, the most clearly operated, professionally run auto shop in the area. Do not…read morehesitate. This is THE place to go for service.

They scratched up my wheels bad when I went in to get a set of low profile tires put on. When I…read morebrought up the issue after having gone home and then noticing the damage to the wheels, they said there wasn't anything they could do about it and that this happens all the time. This is the only place I've ever such bs from. They never told me their machine couldn't do low profile tires with out damaging the wheels and then let a paying costumer leave without informing them of the damage. These were expensive wheels from a 50k car. Would not reccomend this place to my worst enemy.

Took my car in for an oil change and to have the brakes checked in November, 2020…read more Terrific, efficient oil job. Fair prices, not the cheapest, but not bad at all. I brought the car back the next day for the brakes. They explained all of the options about what was needed now and what could wait a while. They ordered the parts, and fixed it while I waited the same day. They did a great job. More was needed than I expected, but my car is pretty old (but in fantastic shape), so I was not surprised. Their labor prices may be a bit higher than some of the smaller shops in town, but not much different. I echo the other posters here about their customer service. It was professional and friendly. The waiting room is sufficiently comfy if you have to wait a while. Also, they have really fast free wi-fi; I was able to get some work done while I waited. It will definitely become my go to place for oil changes and basic car repair work.

After doing much research on reliable vehicles, and pretty much knowing exactly what my needs/wants…read morewere, I was browsing on the website and inquired about availability. I was promptly contacted by Yee Lor from Kocourek Chevrolet. First of all, I prefer to communicate via email due to work availability, and he fully respected that instead of calling. I appreciate that sooo much!!! I told him what I wanted and he sent me a suggestion. When I went to test drive, he was out with a different customer, but everyone else in the facility was more than happy to help until he got back. I had my 84 YO mother along with me (gotta make sure she can get in/out of my vehicle!) and they were so patient and accommodating for her! I ended up getting a 2020 Traverse and I absolutely love it! When I went to pick it up, they went through all the features/bells/whistles with me so I knew how things worked. Of course I had a long list of questions with me but they answered every single one. In addition, there were two (fairly minor but annoying) cosmetic issues with it and Yee spoke to his manager and got approval to have them fixed. Excellent service! I particularly appreciate that they didn't try to upsell me into something else. They respected my choices! VERY nice group of people over there! Definitely would go back again!

I had a good experience with repairs to my Impala. Ben the advisor and the mechanics helped me out…read moreand were fair about cost.

I had a family member go to Chris and Chucks garage to have the car looked at because it kept over…read moreheating they said it was fixed. My family is from out of town they picked up the car and went to wausau it overheated took it back. They got another call and said it was a bad radiator replaced they came again to pick it up same problem over heated. This time i was asked to pick it up for them because i live her by the time i got home it again overheated now this was the third radiator they claim they replaced now i have it at a real garage that i use so now i know it will get fixed right do t take it there they rip you off and don't fix the problem and stand behind their work

Every time we took either of our vehicles there they did the job and the cost was less than we…read moreexpected. Great place!

I'm trying to schedule on line for an oil change but their website doesn't allow me to complete the…read moreregistration. It's frustrating as hell.

While dropping off my van, I asked for a ride to my next destination, which was literally going to…read morebe right over the bridge to Biggby's and was told that the job was not a big enough to warrant a ride. Mind you this was for a brake job, at $400-$600 per axle. It was over $900 out the door. The dude that took our keys literally sent us walking on our way in the thick, heavy snow, and my wife was wearing sandals. Don't know if we're coming back. Got one of those "How did we do?" texts and complained using that avenue and got no response. Maybe now they'll pay attention.

We have had cars serviced at Heisler's for years. They are…read morevery thorough and let you know exactly what is needed. Why go anywhere else?

This place has been my go-to for the last 20 years. Never have I had anything bad to say. They tell…read moreit to me straight and give me options and advice. Love these guys!

My car broke down when I was 4 hours away from home and I could not feel more blessed to have…read morecoincidently ended up at Tracey's! Tracey along with the woman in the office were beyond exceptional. Tracey saw I was a little shaken up and try to calm me down by showing me what exactly the problem was - even made a video for me as he took out the part so I could understand what he was doing. Both Tracey and woman in the office made me feel relaxed and comfortable despite the unfortunate event. After a few hours in the shop, Tracey was able to get my car back on the road that night. As I was leaving, the woman emphasized to call the shop in the case that I had any further troubles on my way home. Very family-like feel! Truly could not have asked for better service!

I have taken my car here a few times now. I am continually impressed each time I return. The work…read moreis done in a timely manner and the cost of repairs is very fair. I will never go anywhere else!!! I would recommend this place to anyone!!!!!

Sold a vehicle with a junk transmission, went out 30,000 miles later. Never filled it when their…read moremechanics serviced it . Fluid was completely empty. Thanks for the warranty though. Salesmen: Can't call yourself a salesmen if youre selling women with children, or without, shit cars, knowingly. That's called a piece of shit. Recommendation: show me the Carfax, don't forget it lol

I worked with Nancy and she was efficient and easy to contact, had a good working knowledge of the…read moreprocess. The vehicle I purchased had a check light pop on 5 miles off the lot and the Bluetooth had an issue shortly after that. The people in the service center were helpful and got my 'small' issues fixed directly at the Kia dealer. They were extremely helpful and gave me a sweet loaner vehicle! Obviously I didn't love having these few glitches and I was clearly upset at the time, but the method they handled it in was solid customer service and support. I'd love to give a 5 but let's be honest, who could be 5 star happy having to go to service center twice the same day after driving it off the lot? A SOLID 4!