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    Pye-Barker Fire & Safety, formerly Mountain Alarm

    4.7 (3 reviews)
    Closed Closed
    Updated 1 month ago

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    Services - Pye-Barker Fire & Safety, formerly Mountain Alarm

    Security system installation

    Security system repair

    Security monitoring services

    Pye-Barker Fire & Safety, formerly Mountain Alarm Photos

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    10 years ago

    Wired our new home and provide monitoring. Friendly service. But we have some equipment installed by others that no one knows much about.

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    11 years ago

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    8 years ago

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    I am taking computer science, and while in my first computer class, the alarm goes off saying my…read morecomputer has been infected, the whole class laughed. So I went into PC Innovation with, NO clue as to how or why this had happened. I was cringing over this enormous bill I would end up with. The guys were amazing, Adam took the time to explain everything, and when I got that glazed look in my eyes. The one that says, "I have no idea what you mean". Adam said to think of it like this as he re-explained. It made me feel good not to be looked down on for not knowing. Then he said okay you're good, you don't need anything, had to get rid of some stuff so I did it while I was explaining it to you. Your computer is not infected it was a sales pitch to make you buy protection. Then he said there was no charge because he didn't do anything. If you don't know what's going on, and you need it fixed promptly. Then see the guys at PC Innovation. Knowledgeable, competent, friendly and fast.

    PC Innovations really helped myself and a friend out a few months ago! We were repairing a…read morecomputer and opening it all up, when a part snapped. We took it over to them and they immediately helped us find the part online. They said they would order it, and would let us know when it came in. A few days later, they called us and informed us they had the part in. They went above and beyond to not only help install the broken part, but also started from scratch with putting the computer back together... fixing the many mistakes we had made ourselves. They did it free of charge, and they didn't make much profit out of the part they ordered for us. What incredible men that work there! I will definitely return if I have computer issues in the future!

    Vivint

    Vivint

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    I have spent three years with an elderly mother trying to cancel the service. Her deceased husband…read morehad a password and they would not cancel without the password. We had the bank cancel the payment and they are still trying to collect on a service that hasn't been used for over 3 years. I spent 32 minutes with them today with no success. I consider them to have fraudulent business practices.

    Overall, I would not recommend this security/camera company to anyone! Starting with the…read moreinstallation, the young man that come out didn't know how to problem solve issues and I had to tell him how to wire the panel into the electrical outlet and this was after he made a huge hole in the wall! I've had problems with the door lock not working as programmed. Now the smoke detectors randomly alarms and they keeping telling me it's dust on the detector; however, I pulled it down to clean it and it's as clean as new! Last night the smoke detector started chirping out of the blue. My initial thought was it needs new batteries, so I pulled it down and of course, it takes unusual batteries, the 1234a. I had to go to the local hardware store to buy new ones, $18 later! I put it up and all seemed well until 15 minutes later it started chirping again. So I get the 12' ladder, climb up and take it down. I get on the support chat for help and the guy tells me it's not programmed correctly! Why would the programming effect it at 5:30 pm on a Thursday night after being up for 2 years? The customer service technician today said that it would not, so sounds to me like they just don't know what they're doing and make up some stupid excuse as to why it's being problematic. We troubleshoot it and it finally seems to be working fine. I get it back up on the ceiling and settle down to watch TV. 15 minutes later it started chirping again. So I'm back online with their chat support. Now she's telling me it needs to be cleaned which I already know it's clean but I pulled it down again. Perfectly clean! I reset it according to her instructions and put it back up! At this point I'm so frustrated that I spent 2 1/2 hours troubleshooting their equipment, I ask for a new detector and to have my monthly payment to be credited back. She will send a new detector but it will cost me $100. I say, "No way" and refused to pay for a new one. She say she will monitor it and if I have continued problems they will send me a new for free! She also tells me she's only authorized to give me a $15 credit on my account. I called today and got the new detector sent free and another whole $5 credit on my account! I think this company has some real problems it needs to get fixed and would not at this time recommend their service or equipment to anyone!

    Pye-Barker Fire & Safety, formerly Mountain Alarm - securitysystems - Updated July 2026

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