I have had mostly positive experiences with Kaiser Permanente till now. First time here and was…read morewell received, everyone was very professional here. The front desk treated us well and with a smile. Your health and safety are always their top priority. You have many ways to get care without leaving the comfort of your home, including an e-visit, phone, video appointments, and email at Kaiser. This place is maintained very clean and neat. Ample free parking in front of the building. Their work exceeded my expectations, and I truly appreciate the effort and care they put into making sure everything was done perfectly. Reliable, efficient, and a pleasure to work with them. I would highly recommend their service to anyone looking for quality and excellence.

This specialty center is very easy to get in and out. Here the care is quick and fast. They have…read moreall types of care from CT Scan to radiology. My visit was quick and easy. The place is maintained very clean and neat. Ample free parking in front of the building.

Dr. Siram Ramchandra - Extremely rude and condescending is the experience that my daughter aged…read moretwenty five had with him! This was the first appointment that my daughter had that she made for a simple refill due to her regular PC no longer with Kaiser. The behavior wss so disturbing I was left with no other choice than to file a grievance with kaiser today. Next step is the Georgia Composite Medical Board. This was a simple appointment, follow-up. My daughter is 25 and unfortunately this is her second negative experience at this location. I've been in the medical profession, my entire life and have never encountered a family member that has been treated this way. He saw her all but 4 minutes! When she asked the RN if she could ask him a few questions, he never returned. My daughter called me in tears, so when I inquired with the RN as to his behavior..... interestingly enough, he captured in her medical record right away which is available on KP.Org that my daughter's chief complaint was refill! Nothing like trying to cover yourself in making a patient look negative. Please beware of this physician.His bedside manner and his lack of interest with concerns of a patient. Very disappointed Kaiser Patient - 20 years Georgia - 15 years northern California

You have many ways to get care at Kaiser Permanente without leaving the comfort of your home which…read moreincludes an e-visit, phone, video appointments, and emails. Dr. Ramchandra was absolutely the best at this location. His kindness, respect, and genuine care made me feel completely comfortable and valued as a patient. He truly listens and takes the time to explain everything in a way that shows how much he cares about your health and well-being. The lab technician and the entire staff were beyond welcoming. Every single person I interacted with was friendly, professional, and made the visit smooth from start to finish. I did walk-in for lab work and they were ready for me before I could walk from the registration kiosk to the lab waiting room. Don't forget to bring your car parking ticket, Kaiser validates here. The office is always clean and well kept. They have different types of care like internal medicine, radiology, other outpatient services including adult medicine, pediatrics, behavioral health, dermatology, and pharmacy, along with on-site laboratory services.

Wonderfull service!! I would like to thank to Kisaha at the reception of Decatur Medical group! She…read morehas gone extra mile to help me during my visit she is very professional , help ful and great personality she has put the company to the higest level of service!! Especial thanks goes to her Zenawi Mesfin

We love this pediatric group! Dr. Wells-Jarrett is the best! They are flexible with appointments…read moreand scheduling is easy! They make you the priority and we feel like family.

I love this pediatrics office. I've been bringing my son here for 6 months and Dr. Jackson and the…read morenurses team have been wonderful.

I came here when they were doing a Dysport deal for new patients, but 40 units made no difference…read moreon my face. The lip filler was also injected superficially & healed very lumpy. Everyone here was so nice, but unfortunately I did not end up with any of the results I wanted after $600+.

After getting my services there for years & being a loyal customer even after employment turn over…read morelast month the botox/dysport didn't work so I went a 2nd time & voiced my concerns. Well, I ended up paying Again after saying I needed more units. Well that did nothing either! I paid TWICE and it never worked. I called & expressed my dissatisfaction & wanted them to do again to where it would actually work. Instead they emailed me a DISMISSAL LETTER. Wow!!!! They inject a product that doesn't work & takes my money Twice!!! Then dismisses ME?? How sh*tty! After years of being a loyal paying customer. DON'T go there, there products don't work!!!

Great doctor, I really appreciate how genuine the doctor is and he really cares about his patients…read more I like how the the doctor really treats his patients and makes sure that we recover well.

My family has been patients here for over 10 years. I do personally favor the Sandy Springs…read morelocation over the Decatur location but have no complaints about Decatur. Only bad experience was a man who was new at Decatur I believe he might have been a nurse and he was checking me in at front desk. Was by far the ugliest encounter I have ever had at a doctor's office. Immediately he was handled and I never saw him again at either location. Pretty sure he was let go. I have extremely rare condition which causes rare subset conditions that most doctors pass off on me as "difficult". The Doctors here and their P.A.'s have always gone the mile for me and it has made a difference in my overall quality of life and care. One of my adult children is also now seen here for my same rare condition. If you have been treated badly for ongoing issues and conditions that won't happen at PCC in Sandy Springs

I had open heart surgery on March 9th, 2023. The care was outstanding until I went to the step…read moredown unit on the 2nd floor and what I experienced was incredible. the Aides were just awful....they weren't rude, or mean...worse they were Indifferent! They were older, and should know better that someone who had surgery...cannot put on a gown by themselves and just to hold it out so you can take it from them doesn't cut it, they don't introduce themselves, say good morning, ask how you feel, or what else can they do for you after they do the minimum...such as take your vitals, do a glucose check, or their other tasks. They are reluctant to assist you to the bathroom when they answer the call bell and no conversation as to your well being. there was only one NA who was caring, spoke to you and was kind. She was the exception. I had a total of five NA's and she was the only reason I haven't written to Emory Hospital right away. SJH was exceptional....too bad Emory took over! The quality and reputation that Saint Joseph had is sadly no more. I would not recommend Emory to anyone for Surgery or as an inpatient.

I have an eye condition called keracotonus. It is a medical condition that is covered by my…read moreinsurance. I was referred to Emory Eye Clinic to be fitted for a sclarel contact lens as treatment for keracotonus. During my first visit in September 2025, the doctor explained that prescribing the lens is a 4 visit process. He said it would cost $800 out of pocket plus a $30 copayment for each visit. The billing department confirmed this. I paid the $800 promptly. I have also paid $30 during each visit. My final appointment was in January 2026. About a week later, I received a bill for $515. I contacted Emory and my insurance company to resolve this issue. My insurance contacted Emory and explained that there was a problem with the claim and told them how to fix it. They did not correct the error. I got a bill for $485 a few weeks later. I again contacted Emory and my insurance company. My insurance company contacted Emory a second time. I received another bill in April. This time it was back to $515. However my account in MyChart says it's $485. My insurance company contacted Emory a third time. I reached out to the billing department via MyChart. The response said that a quote from billing is not a guarantee, that my insurance doesn't cover keracontonus and that they cannot provide a itemized bill that reflects payments on my account. All of that is inaccurate and unacceptable. After 3+ months of all this, I made a complaint to Patient Relations. They intervened. They also gave me a lot of excuses. I understand that mistakes in billing happen. I don't understand the unwillingness to correct the mistake. The could have easily resolved if Emory had listened to my insurance company in the first place.

Definitely wanted to leave this review ASAP considering all of the negative reviews for this place…read morebecause that was not AT ALL my experience! ***LOCATION*** There is plenty of parking around the area. I live so close that I actually walk here, that was one reason that I decided to give them a try despite the horrible reviews. In less than an hour, I can walk here, have my appointment and be home. So it is easy to fit in a visit during a lunch break, early in the am our right after work. The only thing was that I had a hard time finding the floor. I walked into the building from the street and only had access to that floor which was other offices. Then somehow ended up in the parking garage and finally found an elevator that would take me to the proper floor. I still don't know how I got up there. I am not very direction-oriented lol. SO it may be just me, but I felt actually accessing the floor of the building that these offices are in was hard, but besides that, there is plenty of parking. ***EXPERIENCE*** I came in and it said masks were mandatory. They had some sitting up front and I asked if I could take one since I didn't even think about brining one. They said yes it is up to me. So, I think they aren't really mandatory now, but everyone inside had one on. They greeted me and got my info. I filled out the forms online on my phone and it was quick and simple. They then called me back quickly and the nurse went over vitals and medical history. She was a young girl not much older than me, if not younger. I would say she wasn't the friendliest person I have ever met, but she was normal. She wasn't rude by any means, just nothing extra haha. The doctor then came in and she was also pretty young, probably in her 30s. She was friendly and sort of joked with me about a few things but in a serious and time-efficient way lol. Not really sure how to describe it, but she makes you feel comfortable enough to ask questions and doesn't judge you if you have any! She discussed things thoroughly with me and went over all options and really just overall explained everything well! She gave me a prescription, which I had filled at Publix across the street, but after I left Publix called me and said they didn't carry that brand anymore. The doctor's office immediately called me as well to verify if I wanted to use a different brand. I said yes and they sent over the new prescription right away. They definitely handled the situation very quickly! This visit was a couple of weeks ago, but I just got a call yesterday from the office checking in and also letting me know I could see all my history and info online or on the app. They sent me an email so I could download the app and create an account. I did that and it only took a few seconds. I could see all of my info in the app. I think it was cool I can track everything they did and even see my records like blood pressure, oxygen levels etc. I clicked on the bill section and have no current bills. The visit was covered by insurance. After reading the other reviews, I was scared, but for the moment I haven't received any outrageous bills or scams haha. Everyone seemed nice. I am assuming they must have changed management or something since the very bad reviews date back to 2017-2020. Fingers crossed that everything stays good, because I really liked the doctors and nurses and this place is so conveniently located for me! I will update if anything changes.

Overall not very helpful. Doctor does not follow up with messages left. Will be looking for a new…read morePCP.