Now having used Keeney and Basford twice in the past year and a half, for both my parents, I can…read moreassure anyone that they are absolutely wonderful. Mr John and Mr Dave were both so incredibly kind, sensitive, and helpful. They treated me like family during some of the worst times of my life. They were incredibly patient with me and sensitive with my whole family. I honestly could not recommend them any more!

I had the pleasure of working with Steve Hackmer and he was so kind and thoughtful during the…read moreplanning and on the day of the service. He made the whole process easy and bearable. The funeral home is nestled in quaint Frederick downtown and is beautiful with ample parking. Steve suggested Pastor Patty Robinson and she went above and beyond spending three hours with me to better prepare her eulogy, which was beautiful. Steve also recommended Ory Florals for the flower arrangements and Ory is a true artist. The flowers were stunning! I highly recommend Keeney and Basford and ask for Steve.

Headline: Unprofessional, unaccountable, & disorganized…read more It's incredibly unfortunate that in honoring my sister's life, there were a number of issues that the Rollins team created, which I have noted below. I tried to not make this review too long; but the back-and-forth I've had with these people, who refuse to take accountability for poor service, left me and my family with insult on top of injury as we grieved my sister. No family should have to experience this. During the service, the Rollins team was nowhere to be found when it was time to close the casket. This created an awkward moment of moving on with the program, while also asking another guest in attendance to search for their staff. I would have expected a team member to remain in the back of the room to ensure the program flowed seamlessly. We experienced A/V glitches throughout the program, where guests sitting in the back and listening over live-stream could not hear portions of the program. Prayer cards were NOT delivered on the day of service; and when they were delivered post-service, the incorrect photo was used and the sizing much larger than what was shown to us in our planning meeting at the Rollins Center. They finally re-printed the cards with the correct photo - the cards were flimsy paper that I had to laminate myself at my own expense. I also had to send the cards to loved ones at my own expense, as they were neither ordered nor delivered as promised for the service. The Rollins team refused to offer a refund for not delivering the cards on the day of service, as agreed-upon verbally and in writing. Their lack of empathy and poor business acumen was clear as they asserted that my family should assume financial responsibility for their mistake, and their refusal to take responsibility for that. At one point, Shirlene (Rollins staff) told me that I should just go print prayer cards on my own; the idea of my doing this a month after my sister passed away was an incredible emotional burden, and an insensitive solution that was given in lieu of her wanting to take responsibility for making this right and correcting her mistake. My parents were called by the Rollins office to pick up cremains, and they did. However the cremains were not deposited in the urns that we ordered. I had to email to point out the fact that they were not deposited in the urns we ordered, so we had to return twice to bring back the cremains and then to pick them up once deposited in the urns. As a Black family who believes strongly in supporting Black-owned businesses, it's even more disheartening when our patronage is taken for granted with sub-par service. We all deserve so much better, as do our dear loved ones.

From the owner: At Gary L. Rollins Funeral Home, we strive to make this painful process as worry-free as possible…read more We are here to comfort you by providing thoughtful Frederick, MD Funeral Home services.

Talked with Jan and Geoff today. Both were very nice and accommodating. The guy named Tom is the…read moreone who was not good with communication and not pleasant to talk with. I doubt he had told the owner the problems I was having. Seems like Geoff will be working to make all things right. I feel so much better already. Will send a picture when the headstone is laid.

Great business, staff was very polite and professional. Offered great suggestions when it came to…read moremy brother's memorial stone and displayed a ton of patience when it came to making decisions and changes. Awesome customer service!

The team at Rest Haven is nothing short of extraordinary. From the moment we connected with them,…read moreit was clear that we were in the hands of people who genuinely care, not just about the logistics, but about the people they serve and the emotions involved. Their compassion, professionalism, and attention to detail were evident in every single interaction. Everything was flawlessly organized from beginning to end. They took the time to listen, understand our wishes, and personalize every aspect of the service to reflect exactly what we wanted. Their communication was consistent and reassuring, which brought us so much peace during a very difficult time. Victoria, in particular, was truly exceptional. She treated our loved one with the utmost dignity and respect, and her calm, caring presence made all the difference. On the day of the service, every detail was beautifully executed. We didn't have to worry about a thing, they took care of it all, allowing us to focus on honoring and remembering our loved one. We are forever grateful for the incredible care and support we received. Rest Haven made an incredibly hard moment feel manageable--and even beautiful.

My mom chose this location to be buried because of how beautiful it is as well as the location. I…read moremainly worked with Gabriel, but everyone who I came in contact with was amazing. I live out of state and he helped me every step of the way until I was able to finally meet with him right before the funeral. My biggest wish was for her to be buried next to a tree. Gabriel took us to see the lot, and she was to be buried next to a willow tree which happens to be my mom's favorite. It was just perfect. Thank you to Resthaven for making this process easier for us.

Perhaps it was just the "salesperson " we met with. We felt that we were talking to a used car…read moresalesman rather than a funeral director. So glad we met and decided to use the services of Burrier-Queen. They treated us like family and provided lovely and compassionate service.

Stay away from Stauffer Funeral Home in Frederick MD. No one in my family was pleased with the…read moreservices they provided. Not only are they overpriced, but none of the people working there seemed to know what they were doing. When we arrived to make arrangements for my brother, my daughter, niece, and I were ushered down the hall into a room where another family's viewing was going one. Very awkward moment for us and the other family. When we explained why we were there, we were told that my brother was not there, and they had nothing scheduled for him. We were in a panic - not knowing where my brother's body was. After checking, they did come back and tell us they did have him, and they put us in a room with a fella who when over options using very antiquated equipment - and an overhead projection that you could not even read. After making the arrangements, things only got worse. Every single time we came to the funeral home, the employees acted like they were not expecting us at all. At one point, we were (mistakenly) told that my brother's body was going to be cremated before his daughter had the opportunity to see him and say goodby. We all lost sleep worrying that they might do it anyway. None of the people working there came across as being empathetic. Nore were they very helpful with setting things up in the room for viewings. My family did most of the work. My daughter said they were even pressing her to have us wrap things up early at one of the viewings. Worst service and experience ever.

The service was great. They were accommodating and has been updating me with all the pre…read morepreparations.

Thibadeau was able to ship my love one from Maryland to Florida. All was handled in a professional…read moreand caring fashion. The word needs to get out that this Veteran own company is there for you.

Their website and email systems are both down, the required documents were not deliverable through…read moreemail. And the person answering the phone was not polite. Overall it was not pleasant to work with. Find another one!

This is a long standing, local, family owned funeral home. Our family is from Dickerson, Md and…read morehave used this funeral home for many years. Originated in 1890, has been passed down to family members until the present time. Woody was very informative and did not attempt to influence our decisions yet offered guidance when needed. A quiet setting and plenty of parking, they did everything as promised and every detail was handled. Reliable & Great sevice.

From the owner: A fifth generation owner owned and operated full service funeral home located in Montgomery…read moreCounty's Agriculture Reserve near the foot of Sugarloaf Mountain. Offering burials, cremations, shipping arrangements and advanced planning. We are now offering cemetery monuments and memorials through Sugarloaf Monuments (sugarloafmonuments.com)

The staff was phenomenal at Resthaven. They were kind, attentive, and very professional. The…read moresurroundings were clean and modern. And the grounds were well maintained. Every request of the family was met promptly and courteously above and behind expectations.

I hate to write a negative review, as I have a lot of family at this cemetery, and have dealt with…read moreResthaven years back with no issues. However, I don't want this issue happening to another family. Unfortunately a close family member of mine passed away recently and their funeral services were held by Resthaven. Upon arrival, my husband overheard the staff members (Jessica) saying they were "scrambling" to get things ready. Not something anyone wants to hear about their loved ones funeral. Next, my husband, brother and I went out to get some air and talk. Standing in a triangle in front of my vehicle and near the vehicle parked next to mine, the same staff member (Jessica) that made the "scrambling" comment, proceeded to walk out of the chapel, up to us, and ask us to "stand somewhere else because the Jeep was an employees vehicle and they were worried about it". I was quite sure how to take that. Are they calling us delinquents (my tattoos were visible)? That's why they were "worried". We all wore dress clothes, no one was leaning on their vehicle or standing too close. Mind you, my vehicle was parked next to theirs. Guess we can't stand near our own vehicles. That employee was also parked in the very front row. We're at a funeral, what could we possibly do to the vehicle? So not only were we publicly embarrassed, but we were there to grieve the loss of an immediate family member, not be humiliated and profiled. It was completely unprofessional and ridiculous to say that to a grieving family. There is a time and a place, and that's not it! I could understand if we did something wrong, but we're adults and we know better. The other problem that was embarrassing on Resthavens part, was the Funeral Memorial/Prayer cards. It wasn't until about an hour in that I noticed they were wrong. They did not put some of the requested pictures/information on them, and the "Footprints in the Sand" poem was incorrect. I brought it up to a gentleman at the "grief session" and he told me that the poem must have been a "different variation". They also got his death date wrong. I am so sad and unhappy with how everything unraveled. That is a day you can't get back or redo! The positive for the day was how absolutely WONDERFUL Mickey was! He was the only saving grace to bring the day back. He even apologized on behalf of Jessica. He truly did a great job.