I hate to write a negative review, as I have a lot of family at this cemetery, and have dealt with Resthaven years back with no issues. However, I don't want this issue happening to another family.
Unfortunately a close family member of mine passed away recently and their funeral services were held by Resthaven. Upon arrival, my husband overheard the staff members (Jessica) saying they were "scrambling" to get things ready. Not something anyone wants to hear about their loved ones funeral.
Next, my husband, brother and I went out to get some air and talk. Standing in a triangle in front of my vehicle and near the vehicle parked next to mine, the same staff member (Jessica) that made the "scrambling" comment, proceeded to walk out of the chapel, up to us, and ask us to "stand somewhere else because the Jeep was an employees vehicle and they were worried about it". I was quite sure how to take that. Are they calling us delinquents (my tattoos were visible)? That's why they were "worried". We all wore dress clothes, no one was leaning on their vehicle or standing too close. Mind you, my vehicle was parked next to theirs. Guess we can't stand near our own vehicles. That employee was also parked in the very front row. We're at a funeral, what could we possibly do to the vehicle?
So not only were we publicly embarrassed, but we were there to grieve the loss of an immediate family member, not be humiliated and profiled. It was completely unprofessional and ridiculous to say that to a grieving family. There is a time and a place, and that's not it! I could understand if we did something wrong, but we're adults and we know better.
The other problem that was embarrassing on Resthavens part, was the Funeral Memorial/Prayer cards. It wasn't until about an hour in that I noticed they were wrong. They did not put some of the requested pictures/information on them, and the "Footprints in the Sand" poem was incorrect. I brought it up to a gentleman at the "grief session" and he told me that the poem must have been a "different variation". They also got his death date wrong.
I am so sad and unhappy with how everything unraveled. That is a day you can't get back or redo!
The positive for the day was how absolutely WONDERFUL Mickey was! He was the only saving grace to bring the day back. He even apologized on behalf of Jessica. He truly did a great job. read more